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Tuscany Villas Rotorua - Heritage Boutique Collection

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#33 of 93 Hotels in Rotorua
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Tuscany Villas Rotorua - Heritage Boutique Collection
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219 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Brisbane, Australia
Reviewed 14 October 2016

We had a luxury one bedroom suite for our family of four. Rooms were modern and very clean. Motel is very well maintained and in a great location. Reception was very friendly and helpful. Would highly recommend this motel.

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Helpful?
1Thank LeeFam22
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi LeeFam22, Thanks for your review. We are glad to hear you enjoyed your stay and hope to see you again soon. Take care Tuscany Villas Rotorua

Reviewed 9 October 2016 via mobile

The reception was very nice and patient to answer to my million questions such as recommended restaurants, wifi, laundry, etc.... 15 min walk to town, cannot get lost. The room is cleaned everyday and the bright. We felt safe and comfortable while staying at Tuscany.

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Helpful?
1Thank Amber C
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi Amber, Thanks for the review. Glad to hear you enjoyed your stay and felt safe here. We hope to see you again Take care Tuscany Villas Rotorua

Reviewed 8 October 2016 via mobile

The beds are really comfortable especially after a soak in one of the deepest spa's I've seen. Our spa in our bed was awesome and deep. The jets didn't really do much but bubble up the bath but the spa itself was relaxing and did take long to fill. It was a reasonable price as well. Would stay again definitely.

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Helpful?
1Thank T3urumana0
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi There, Thanks for your review. We are glad to hear you enjoyed your stay, the spas here are a real treat and we hope we will see you again. Take care Tuscany Villas

Auckland Region, New Zealand
Reviewed 1 October 2016

Stayed there for 2 nights. Good location with jet spa in room. There was a hole in the bath room ceiling when we checked in but the management fixed it quickly after! Can have a bit of noise from the streets but that's expected as this is centrally located. Overall suitable for small families or business travellers.

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Helpful?
1Thank EKL1
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi There, Thanks for your review, We apologize for the hole in the ceiling where the exhaust fan cover had to be taken off due to a plumbing issue. Glad you enjoyed your stay and hope to see you again

Sunshine Coast, Australia
Reviewed 24 September 2016 via mobile

We had a one bedroom with spa. I included a pic of the spa in our room, as I couldn't find one online when I was choosing accommodation. It was very big. Two tvs in the room was a bonus travelling with a teen. Location was good to access food and sights. We ended up staying an additional night

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Helpful?
Thank Nadiabythebeach
TuscanyV, Public Relations Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi There, Thanks for your review, We are glad you enjoyed your stay and hope we will see you again. Kind Regards Tuscany

Napier, New Zealand
Reviewed 28 August 2016

Tuscany Villas is a very well presented motel. My partner and I were very impressed with the quality of the rooms and the Spa bath in the deluxe studio was absolutely amazing! The price was very reasonable as well for two people, generally a very nice tidy place to stay and close to town etc.

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Helpful?
Thank Jacynda R
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi Jacynda R, Thanks for your review, We are glad you enjoyed your stay and hope you will stay again. Kind Regards Tuscany

Auckland, New Zealand
Reviewed 7 August 2016

The motel itself was clean and comfortable. Bed was good, shower good etc. Thought they could have replenished the tea and coffee satchets. Disappointed though as we wanted to watch the Hurricanes Super Final and were told that there was a problem with Sky Sport 1 due to atmospheric conditions however if that happens generally all sky channels will go...

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Helpful?
Thank 4252loulou
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi There, Thanks for your review, We are sorry you had problems with Sky Sport 1, Unfortunately the Sky Sport 1 decoder choose that night to break on us. There was nothing we could do to prevent this happening and Sky technicians do not work on the weekends so we couldn't get this fixed straight away, I can assure you...

Auckland, New Zealand
Reviewed 4 August 2016

Yet another gem - Had one of their less expensive rooms and was very nice spa in the bath room also. Real handy to town and some of the walks around the back through the thermal areas behind the racecourse are just fantastic. You don't even need to pay to see the thermal activity its all around.

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Thank tony00001
TuscanyV, Public Relations Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi Tony, Thanks for your review, We hope to see you again. All the best Tuscany

Auckland, New Zealand
Reviewed 4 August 2016

Over the years have used other properties in the Heritage chain and found them to be excellent (and often properties with a "difference") but this one did not meet our expectations in that regard or its promotion with flattering photographs on the website. Certainly was OK as a Motel if it had been marketed as such - but as it...

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Thank ColinAndChristina
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi There, Thanks for your review, we are sorry you did not enjoy your stay with us. In Rotorua not all properties can have thermal water, and unfortunately the section we are on the council will not allow it. Any property that does have thermal water in Rotorua advertise that they have this and we do not. Yes we do...

Auckland Region, New Zealand
Reviewed 19 July 2016 via mobile

I stayed at Tuscany Villas, great place, quiet with fabulous Spas. Have stayed there before and it was great but this time there were minders looking after the place and they were really rude. I had a problem and they just didn't want to know, They acted as though they had better things to do. So I really hope the...

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Helpful?
Thank Kiwintrepid
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi There, Thanks for staying with us, We are saddened to hear the minders didn't help resolve your issue as we take pride in helping our guests with any issues they may have. Next time you stay with us please come and talk to the owners as we would like a chance to make this right. See you soon

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Rotorua's Tuscany Villas offers guests luxurious Rotorua motel accommodation in the heart of the city. Our modern designs and furnishings are comfortable and will delight our guests.Our luxury accommodation options are top-notch. We provide personal, friendly service and exceptional housekeeping standards for your comfortable stay. ... more   less 

Additional Information about Tuscany Villas Rotorua - Heritage Boutique Collection

Address: 280 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $153 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tuscany Villas Rotorua - Heritage Boutique Collection 4*
Number of rooms: 28
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Hotel Style:
#23 Romantic Hotel in Rotorua
#25 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Tuscany Villas Rotorua - Heritage Boutique Collection staff and other travellers.
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3 months ago
over a year ago
Adelaide, Australia

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Questions? Get answers from Tuscany Villas Rotorua - Heritage Boutique Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good value all around”
 of 5 bubbles Sndp_r, 20 Nov 2016 | Read review
“Its set back a but from the road so its a quiet place not that fenton street is particularly bust though”
 of 5 bubbles tony00001, 4 Aug 2016 | Read review
“If booking a 1 bedroom ask for the bedroom to have a window.”
 of 5 bubbles 729sarahr, 17 Jul 2016 | Read review
“Liked the two rooms I have stayed in, no problems.”
 of 5 bubbles 66shereec, 4 Mar 2016 | Read review
“no a/c but fans in each room. Good for a large family room we were in. Came with kitchenette equipped and milk given at check in.”
 of 5 bubbles KimHarris135037, 16 Jan 2016 | Read review
5 of 5