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Copthorne Hotel Rotorua

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Copthorne Hotel Rotorua
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307 Reviews from our TripAdvisor Community

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Showing 294: English reviews
Wellington, New Zealand
Reviewed 7 January 2014

We stayed as got a good deal on wot if.com. The tarrif was $110 including a $50 food/beverage credit. It was actually really good ! Decor a little tired, but lovely pool that opens at 7am...perfect for the kids and the staff changed our room to be closer to the pool. Spent our food credit on a very good meal...

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Helpful?
Thank Pip L
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your feedback. I was very pleased to read we delivered a good level of service and that the promotional offer we are running suited your budget and needs. We hope we have the pleasure of hosting your family and yourself in the future.

Auckland Region, New Zealand
Reviewed 5 January 2014

We had fun at Rotorua ,the rooms are pretty clean. The breakfast are pretty good as well. We didn't go try the spa, but we think we may gonna try it next time. The value are just right, it a good value.

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Thank DjyYjn
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your review. We are pleased you enjoyed our hotel and that you plan to return. We look forward to hosting you.

Redland City, Australia
Reviewed 4 January 2014

We stayed in Rotorua for 3 nts over New Years. We had been staying in self contained apartments during the rest of our travels and thought a hotel with buffet breakfast would be a nice change - especially considering 2 of the 3 nights we had planned evenings out for dinner anyway. The Room was great for families with a...

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Helpful?
Thank BirdyBunch
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thak you kindly for your review. I was pleased to read we provided a good level of service and that it made your holiday hassle free. We look forward to hosting you again in the future.

Auckland Region, New Zealand
Reviewed 3 January 2014

Never judge a book by its cover. Looks maybe deceiving!!!! Old rooms, old furniture ie Tv, HAIRDRYER that looked like it was from the 1800's century or something, paint fading, dodgey looking plates, spoons utensils. Oh and Don't Even Get Me Started On There Gym!!!! Has it even been cleaned ever????? Smelt so rank like crap. I have never been...

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Thank SportyGuyNz
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your review. I have raised the cleanliness of the gym with our housekeeping team as this area gets serviced everyday and I do know we do have a huge volume of guests utilizing this facility. I would suggest depending on your time of using the gym there may have been many other guests before you as it...

Auckland Central, New Zealand
Reviewed 30 December 2013

I was very disappointed in this hotel. Rooms were very tired and in need of a renovation. Bathrooms were dirty. We Had visitors with us from Australia so after I had told them it was 4 stars we were very disappointed and a little embarrassed. I definitely think there needs to be a review on the standard of the hotel....

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Helpful?
Thank Jonsonwhanau
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your review. I was very disappointed to read your concerns and I have raised this with heads of departments concerned. Our custome comments are a valuable tool for our hotel to take on board and ensure we deliver a memorable service. I do apologise for the lack of service you mentioned and pleae be assured this has...

Reviewed 18 December 2013 via mobile

Rooms are fine, nothing special. But there's no ability to control the heating in the room and it was incredibly hot! Had to sleep with the door open and had a poor nights sleep. Also very few channels on the TV. A budget hotel for sure. Much better options in Rotorua.

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Thank Mark Z
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your review. I am unsure the reason for the heat control but I do receommend a quick call to reception as I know they would have offered a solution to the heat problem or a possble upgrade to a airconditioned room on availability.

Burnie, Australia
Reviewed 15 December 2013

I stayed here as this was the hotel included in my AAT Kings tour. I was immediately disappointed. Very tired, old hotel. My room was absolutely not up to standard. I can not believe this place is listed as 4 star. For what I paid for that tour I am incredibly disappointed in the standard of the hotel and my...

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1Thank Chris C
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your feedback. I do know parts of our hotel are aged and we do plan to start revamping areas of the hotel in late March early April. I regret to hear your stay was not up to your standard although we do try our very best to upgrade where possible. Your comments have been taken on board...

Auckland Region, New Zealand
Reviewed 12 December 2013

I stayed here on my own to attend a wedding at the hotel. The room was comfortable and possibly nicer than I expected. I had a small couch, coffee table and king bed and the bathroom had a nice big bath. Everything I needed was in the room, including ironing board and hair dryer. The service from all staff was...

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Helpful?
Thank Janabill
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your feedback. Your comments were well received by the staff and I am pleased we delivered a acceptable level of service during your stay. We look forward to welcoming you back in the near future.

Auckland NZ
Reviewed 30 November 2013

Self and spouse stayed here 2 x nights on a discounted rate through BestHotels.com We were not displeased at all. Room was very tidy and clean, with armchairs, a table and much drawer space. All good. Presumably the room had been redecorated and nicely recarpeted. Seems the painters overlooked the inside of the bathroom door. If you stay in the...

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Helpful?
Thank Probian9910
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your feedback. Your comments have been taken on board and we do hope to host you again in the near future.

Telford, United Kingdom
Reviewed 16 November 2013

Enjoyed our stay here but have to say it needs an upgrade. Carpets are well worn, décor scuffed and buckets on the landing as roof was leaking. Check in was friendly and efficient. Our room was about as far away from reception as it could be. Not a problem for us but may be for anyone with mobility issues. Our...

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Helpful?
Thank Travellingirl58
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thak you kindly for your review. We appreciate any form of feedback. We are planning a mini refurnbishment in late March early April which should address some of the areas you mentioned. Thank you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 

Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $99 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
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Also Known As:
Rotorua Kingsgate Hotel
Hotel Style:
#47 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Rotorua staff and other travellers.
2 questions
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Palo Alto, California
2 months ago

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Questions? Get answers from Copthorne Hotel Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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