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SilverOaks Resort Heritage

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351 Reviews from our TripAdvisor Community

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Showing 337: English reviews
Opotiki, New Zealand
Reviewed 12 January 2016

Read the other reviews and believe, We booked on Expedia and will never do again. This place is a dump. Nothing in the room worked, TV broken, No fridge but you could see where it was, Advertised gym, but none, advertised tennis court but so run down was nothing but a slab of rotting fake grass, Pool is falling apart....

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Helpful?
1Thank TROPICANGLER
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

We are very disappointed to receive your feedback the pool is in perfect condition, it was re painted only 1 month ago, it is keep crystal clean, and is very popular, and of course it is thermally heated, so great to swim in. All the TV;s are fully working, all are flat screen 32 inch digital TV, but to get...

Reviewed 8 January 2016 via mobile

Where do I begin!? First of all we booked two rooms for the Silver oaks-heritage hotel. One was a family apartment with a kitchen and the other was a one bedroom for a couple. When we arrived at the heritage to check in, the first clerk passed us off after five minutes. Then the manager waited on us but he...

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Helpful?
2Thank Rrdino2003
Melbourne
Reviewed 8 January 2016 via mobile

Stayed here for two nights as a last resort when a major storm destroyed our tent. We needed accommodation for a family of five at 24 hrs notice in peak season, and this was the only place in Rotorua with a big enough room. Positives first: the room was huge, with bedrooms, a living area and kitchen. Great for drying...

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Helpful?
1Thank melbvic
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Dear Guest Our rooms are very clean, and we are very proud of our house keeping staff the Hotel is well maintained, and we are very disappointed by your comments

Palmerston North, New Zealand
Reviewed 8 January 2016

Absolutely appalling. No working fridge, no tv, no hot water, no working toilet door. NOTHING that is advertised is available except the swimming pool. The beds had no pillowcases and were so bad that you fell out the side because of the slope they were on. The manager didn't give a toss and the lack of hygiene was disgraceful. Tried...

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Helpful?
1Thank Arhstdmab
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Dear Guest We thank you for your feedback We are not aware of any issues that you may have had during your stay, there is a 32 in flat screen TV in your room, with the free2view channels and SKY channels, there is ample hot water to the hotel, and there is a door to the entrance of the toilet...

Reviewed 7 January 2016 via mobile

I am absolutely disgusted by this motel. We booked two rooms at the silver-oaks motel and upon arrival to check-in, after signing papers, we were told that due to a hot water issue we needed to be moved to the motels 'sister motel' the Gwendoline which was a huge downgrade for the $130 we each spent. The room stunk, the...

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Helpful?
Thank Grace F
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Dear Guest On the day you stayed we had an issue with our heat exchanger, which affected a block of six rooms, the impact was that we could not guarantee that there would be sufficient water of an adequate temperature to these six rooms We made the decision that it was best to relocate these six rooms, as we wanted...

Sunshine Coast, Australia
Reviewed 6 January 2016 via mobile

This is one of the worst places I've ever stayed. The entire hotel is so run down it looks like it's about to close. Wifi is not free, restaurant has closed, gym is no longer and mini golf is tired and old. Room it's self was terrible, all furniture needing replacing, spare pillows had no covers, TV had 3 channels...

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Helpful?
1Thank amie_grace_9
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Thank you for your feedback We are disappointed that you did not enjoy your stay There are certainly more than 3 channels on the TV, there are 3 SKY channels and 24 plus free2view channels, there is a digital receiver at the hotel, which is how the tv's operate. The outdoor swimming pool has recently been painted, and we hope...

Burnaby, Canada
Reviewed 5 January 2016 via mobile

Me and three other friends stayed here in October. We got the deal on Hotwire for a very low cost. We arrived at our check in time, and was told to come back in two hours. After arriving two hours later, they made us wait another half an hour before taking us to our room. When we got to our...

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Helpful?
1Thank beaniebritty
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Dear Guest This review does NOT related to our property, you have reviewed the wrong property, we do not have views of the geyser, nor do we have nor advertise spout pools, we have an outdoor heated pool THIS REVIEW DOES NOT related to our property

Auckland Region, New Zealand
Reviewed 4 January 2016 via mobile

On arrival, advised that they accidentally over booked and asked us to stay at their other hotel down the road. After ignoring us for 35 min. Assured us that it had beautiful views and rooms run $300 a night. It is by far a scene from a horror movie. Filthy! Please don't make the same mistake as us by booking...

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Helpful?
2Thank Marietta S
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Thank you for your feedback We appreciate your disappointment in having your reservation transferred to our sister property. We apologise that we could not accommodate you at our resort

Christchurch, New Zealand
Reviewed 3 January 2016

Nice clean room, reasonable sized bed and TV, allowed late checkout. Easy to find and access. Good parking, but narrow stairs to room. Area has strong sulphur smell but that's Rotorua. Would go there again.

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Helpful?
1Thank GroverNZ
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Thank you for your feedback, and we look forward to seeing you again

Sydney, Australia
Reviewed 12 December 2015

I have never stayed in a hotel with such awesome shower pressure. It's freakin' geothermal! In all though it's a basic hotel that has seen better days. What I mean is, this place isn't exactly capable of hosting a head of state but for the rate I paid I can't complain. Think basic but with awesome shower pressure. Any expectations...

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Helpful?
Thank Mariam0891
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Thank you for your feedback, and great to hear you had a great shower, the water pressure is very good and we have ample hot water We hope you took time to enjoy the resort facilities, with a swim in our hot outdoor pool

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 

Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $63 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage
Hotel Style:
#35 Spa Hotel in Rotorua
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Questions & Answers

Questions? Get answers from SilverOaks Resort Heritage staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms close to the room shake with the traffic”
 of 5 bubbles handles37, 7 Feb 2017 | Read review
“Choose another hotel.”
 of 5 bubbles 777jakig, 5 Nov 2016 | Read review
“Don't bother”
 of 5 bubbles 121beverlym, 29 Sep 2016 | Read review
“Could not recommend this place.”
 of 5 bubbles 525DianaBG, 13 Aug 2016 | Read review
“Pay that little bit extra for the private spa room if there is one available!”
 of 5 bubbles imjaimee, 30 Jun 2016 | Read review
5 of 5