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Princes Gate Hotel

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729 Reviews from our TripAdvisor Community

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Showing 696: English reviews
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Reviewed 2 days ago NEWvia mobile

Around a 10 minutes walk from the lake Rotorua. Beautiful hotel with heritage look. Has got very big rooms with high ceiling and big bathrooms. Very friendly staff. Major eating joints and the famous eat street is less than 10 minute's walk from the hotel. Has got free parking and free Wi-Fi. Beautiful government garden is right next to the...

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Thank freak_4_ever
Singapore, Singapore
Reviewed 3 days ago NEW

Nice hotel that is considered luxurious. Old building so please note that there are no elevators. Butt here are always staff who can help you with luggage. The room that we stayed in was really fantastic! Comfortable beddings and pillow and really very nice romantic atmosphere! Only thing is that sound insulation is not so good but who cares?!

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Thank Zhi Wen Desmond C
Collinsville, IL
Reviewed 4 days ago NEW

It is a Grand old hotel that needs some loving care. The rooms don't need modernization but need rejuvenation and a little cleaning. The room names are unique. Loved the doors that opened to grand walk way porch on the second floor. It must have been pretty cool in it's time. Give it a chance if you can get a...

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Thank Mark1Rob
Auckland Region, New Zealand
Reviewed 6 days ago NEWvia mobile

The hotel has a great ambiance unaffected by modern 'trends', and the period decorated rooms make for a special experience. More than reasonably priced. Good front desk and cocktail creators in the bar! Would definitely return with a group.

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2Thank Norheim R
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Norheim R Thank you for your review and kind words which I have passed on to my staff. One of our key objectives since taking over the management of this delightful hotel, is to improve guest comfort levels whilst also enhancing the historic nature of the property. Kind regards Phil

London, United Kingdom
Reviewed 1 week ago

Our accommodation at the Princes Gate was in a apartment block alongside the main hotel building. The rooms were clean and functional but in need of refurbishment. All rather old and tired at the edges. And there was a fair amount of noise penetration from the apartment above. We ate out of the hotel, so cannot comment on the restaurant,...

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Thank AndrewMarks31
Phila987, General Manager at Princes Gate Hotel, responded to this review

Hi AndrewMarks31 Thank you for your review and I hope you enjoyed your stay in Rotorua. The hotel changed ownership and management at the end of April last year. Since then we have been working hard to complete much needed maintenance and upgrades to the main hotel and rooms including new carpet and wallpaper for the guest lounge, new dining...

Waihi, New Zealand
Reviewed 1 week ago

On arrival we entered a rather lovely lobby with a view of leather sofas and chandeliers and a great deal of old world charm. The front of house staff were very friendly and efficient. Oh but what a disappointment when we were shown to our room! It was tiny! On further inspection there was nowhere for me to hang my...

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Thank MrsD65
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear MrsD65 Thank you for your review and feedback. The room you stayed in is named and promoted as a "Snug Room" and more suitable for overnight or short stays. We are committed to upgrading all hotel rooms which will address most of your valid concerns. A new aircon unit is soon to be installed along with new carpet, better...

San Francisco, California
Reviewed 1 week ago via mobile

Let me start with I typically do not write reviews, but I felt compelled to do so for this hotel. We are on our honeymoon, and travelling NZ. The service is world class. I have travelled to many countries for both business and pleasure, and the hotel could not do enough for you. As for the room, it was charming,...

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1Thank psutton123
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear psutton123 thank you for your review and feedback which is greatly appreciated. I have passed on your kind remarks to the team! I am so pleased you enjoyed the renovations we have made to the room you stayed in. Our goal is to refurbish all hotel rooms to the same quality to improve guest comfort levels. I hope you...

Toledo, Ohio
Reviewed 1 week ago

After being told this was a great place to stay with lots of character, we chose this hotel. Yes it restored beautifully in the lobby. Our room was very small, very warm (no air conditioning) or bed had a split mattress. Our shower was so small my husband had trouble turning in it and the bathroom could not accommodate both...

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Thank japifer
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Japifer Thank you for your review and I hope you enjoyed your time in Rotorua. I am sorry you did not have a TV upon arrival, a new TV was purchased and installed later that afternoon. As new owners and management, we are committed to increasing guest comfort levels and planned refurbishments will include new aircon units for all...

Stroudsburg, PA
Reviewed 2 weeks ago

As my title says great location and great staff! Vintage hotel with interesting decor of an era gone by. I was however disappointed with the room. Large cobwebs in one corner, dingy curtains, and no shelf/ soap dish in shower. There apparently had been one on the shower wall but it was obvious that it had either fallen off or...

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1Thank mariannek18360
London, United Kingdom
Reviewed 2 weeks ago

I stayed in the older historic part of the hotel therefore the room had character, with a high chandelier. In contrast the bathroom was modern. It was a great room, I felt absolutely privileged to get a room in that part of the hotel. However the only window was too high to get a view, which was a shame since...

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1Thank kiwigirlabroad
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Kiwigirlabroad Thank you for your comments and feedback, and I hope you enjoyed your time in Rotorua. As part of our ongoing refurbishment programme, new carpet is planned for every room and we will take this opportunity to install extra sound proofing. New beds and aircon units are also being installed, along with furniture, TV and bathroom upgrades. Kind...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 

Additional Information about Princes Gate Hotel

Address: 1057 Arawa Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $112 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
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Also Known As:
Princes Gate Rotorua
Hotel Princes Gate
Hotel Style:
#10 Business Hotel in Rotorua
#28 Romantic Hotel in Rotorua
#30 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Princes Gate Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have an apartment (called a suite) have an upstairs one.”
 of 5 bubbles AndrewMarks31, 14 Mar 2017 | Read review
“Balcony rooms up on the second floor have windows!!”
 of 5 bubbles MrsD65, 13 Mar 2017 | Read review
“Avoid room 4 if you are looking for a room with a view. Don't avoid room 4 if you are only there for an overnight stay.”
 of 5 bubbles kiwigirlabroad, 4 Mar 2017 | Read review
“Upper floor looking out over the front or to the Government Garden side (right as you look at the hotel from the front).”
 of 5 bubbles Bridstow, 2 Mar 2017 | Read review
“Only "drawback" is no elevator in main building but helpful staff to assist carrying bags up stairs.”
 of 5 bubbles PGR2017, 1 Mar 2017 | Read review
5 of 5