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Princes Gate Hotel

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Princes Gate Hotel
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711 Reviews from our TripAdvisor Community

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Showing 680: English reviews
Reviewed 3 weeks ago

On arrival the staff were very efficient and helpful. We had a ground floor room which was clean and cosy, a lovely soft bed which just enveloped you when you laid on it. The one thing I would say is the noise from the wooden floors above the room was quite loud. Over all we would stay here again

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Helpful?
Thank garry y
Phila987, General Manager at Princes Gate Hotel, responded to this review

Hi Garry Y Thank you for your review and I hope you enjoyed your stay in Rotorua. We have commenced a significant refurbishment programme which includes new carpet for all our hotel rooms. We will take that opportunity to look at additional soundproofing for the rooms to reduce noise from the wooden floors. All the best for 2017 Kind regards...

Wellington, New Zealand
Reviewed 3 weeks ago

We pre booked the Hotel on the internet for an overnight stay, due to its historic reference and nice amenities. On arrival we were not dissapointed, with friendly staff, our bags were taken to our room (one of the outer apartments) which was spacious, clean and welcoming, seperate bedroom and lounge/kitchen area. We enjoyed some drinks outside in the late...

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Helpful?
Thank Mark H
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Mark Thank you for your review and I have passed on your kind remarks to our chefs and staff. I trust you enjoyed your time in Rotorua and wish you well for 2017 Kind regards Phil

Thunder Bay, Canada
Reviewed 3 weeks ago

If you want a clean air conditioned comfortable hotel, do not stay here. We booked a classic room for our visit to Rotorua and upon check in were advised we were upgraded. Well we felt downgraded. First of all the door to the room was exterior door with a thin pane of glass that did not feel very safe. There...

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Helpful?
Thank TDL363
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear TDL363 Thank you for your review and I regret you did not enjoy your stay with us. Our hotel has a rigorous pest control programme with a well known Pest Control company to control pest including ants, however during the summer months it is difficult to eradicate them entirely. Action to remove the ants you witnessed was taken immediately...

Reviewed 3 weeks ago via mobile

We spent one night in an estate room.The lady on reception was helpful and friendly without being over the top.The room was in keeping with the style of the hotel and was clean and functional although the carpet has clearly seen better days.The outside pool area was good and a nice place to unwind.The staff in the Gate bar were...

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Helpful?
Thank Alfa C
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Alfa C Thank you for your review and we hope you enjoyed your time in Rotorua. I acknowledge your concerns regarding the noise from the wooden floors on the first level. As part of our significant refurbishment programme we are looking at ways to better soundproof the floors above the ground level, to reduce the noise for guests below....

Sydney, Australia
Reviewed 4 weeks ago

the hotel is very central and close to lots of restaurants and the lake. The exterior is charming, but this where the positives stop and the negatives flood in. The furniture is old and broken The beds are old and they sink The 2 bedroom room we had felt claustrophobic The walls must be paper thin because you can hear...

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Helpful?
Thank minotaurmanagement01
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear minotaurmanagement01 Thank you for your review. The hotel is undergoing significant refurbishment including new aircon units into many of our rooms, including all our suites and apartments. The hotel lobby has new wallpaper, crystal chandeliers and carpet, and the restaurant has new carpet and chairs. we are committed to refurbishing all hotel rooms including new beds, soundproofing, new aircon...

Auckland Region, New Zealand
Reviewed 4 weeks ago

We enjoyed a wonderful 2 night stay in one of the Premium 2 Bedroom Suites and we're very impressed, especially after reading some negative feedback prior to travelling. The suite was spacious and well set up. The pool (although small) was fantastic with our 2 sons (14 & 11) spending every spare minute in it & myself and my wife...

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Helpful?
Thank Brucer07
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Bruce Thank you for your review and kind words and we are so pleased you and your family enjoyed your stay with us. Burt has just started with us and is proving a big asset - I have passed your kind words on to him. We are committed to a significant upgrade programme which will improve hotel facilities and...

Reviewed 4 weeks ago via mobile

Despite begging for our room to be ready early since we had to get ready for a wedding, they did not budge on check in time. When we eventually got to our room, it was dark, pokey and the more you looked around, the more dirt we found (drip marks in the bathroom, crumbs in the cupboards, coffee stains on...

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Helpful?
Thank Kay H
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Kay H Thank you for your review I am sorry we could not get you in to your room earlier. We simply could not have your room ready earlier as we were fully booked the previous night, and several other early checkin requests had been received prior to yours, all for the weddings couples. The toilet was repaired but...

Cardiff, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed for just one night, set opposite the park with the gate in full view, short walk to the shops and restaurant. Warm and helpful welcome, room set on the balcony, large airy well appointed, comfortable, wonderfully colonial and atmospheric, lounge bar and dinning room all equally delightful. Pool area tastefully set out calm and relaxing. Had my evening meal...

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Helpful?
Thank Adrienne_sail
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Adrienne Thank you for your review and I am so pleased you enjoyed your stay with us. We have a significant refurbishment programme to upgrade hotel rooms and facilities, and new aircon units are currently been installed. best wishes for 2017 Kind regards Phil

Nelson, New Zealand
Reviewed 4 weeks ago

The hotel is clean with a very welcoming staff. We did have a very spacious room as it was one of the estate rooms. The location is fantastic. Close to the bus, good restaurants, the spa and easy walking. But..... it's old and out dated. It has lost it's quaintness.

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Helpful?
Thank Lynn R
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Lynn R Thank you for your review and kind words about the staff and service. We are committed to upgrading many of the hotel rooms and facilities. Since commencing as new managers late April last year, we have re-carpeted the main guest lounge and restaurant, installed new wallpaper, refurbished the main stairwell and bannisters, purchased new chairs for the...

London, United Kingdom
Reviewed 4 weeks ago

We turned up without a place to stay in Rotorua and booked 2 nights in mid December. It's not something we usually do (usually book online prior to arrival) and I discovered afterwards that i'd paid considerably more. That aside, we thought the hotel was lovely and made a nice change to everywhere else. The building is full of character...

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Helpful?
Thank Clivenz84
Phila987, General Manager at Princes Gate Hotel, responded to this review

Hi Clivenz84 Thank you for your review and I trust you enjoyed Rotorua. Further refurbishments are underway to upgrade hotel facilities and guest rooms, including new carpet, furniture and aircon units, with the main objectives being to improve guest experiences at the hotel whilst enhancing the historical nature of the property. Have a great 2017! Kind regards Phil

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 

Additional Information about Princes Gate Hotel

Address: 1057 Arawa Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $113 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Princes Gate Rotorua
Hotel Princes Gate
Hotel Style:
#10 Business Hotel in Rotorua
#28 Romantic Hotel in Rotorua
#29 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Princes Gate Hotel staff and other travellers.
3 questions
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Questions? Get answers from Princes Gate Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you know that the room is what you want”
 of 5 bubbles 441gerardr, 13 Feb 2017 | Read review
“Upgrade to suites for more space and air-conditioning coming to them first”
 of 5 bubbles Lostsoul92, 1 Feb 2017 | Read review
“Get a room on the 1st floor to avoid the noise”
 of 5 bubbles 938garryy, 31 Jan 2017 | Read review
“The estate rooms are quiet”
 of 5 bubbles LynnR18, 19 Jan 2017 | Read review
“There are rooms in the old style hotel and rooms off to the side so if you want the olde worlde experience, be careful where you book.”
 of 5 bubbles 986karenl, 11 Jan 2017 | Read review
5 of 5