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Novotel Rotorua Lakeside

Lake End Tutanekai Street, Rotorua 3215 New Zealand
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Traveller (633)
Room & Suite (35)
Dining (32)


#35 of 89 hotels in Rotorua
GreenLeaders GreenPartner
Centrally located on the shores of Lake Rotorua, Novotel Rotorua Lakeside featuring a buffet restaurant, a fitness Centre, geothermal spa, hot pools and 11 meeting rooms. Novotel Rotorua is in the heart of the city and provides guests with easy access to shopping, dining and entertainment outlets. Guests can relax with a walk around the lake, enjoy the hotels free geothermal spa pools or exercise in the well-equipped fitness Centre or enjoy a fun day with the many activities on offer in Rotorua. Atlas Café and Restaurant offers buffet breakfast and dinner. Clarks Bar offers a bar snack menu, specialty cocktails, local beers and wine and an extensive range of spirits All 199 air-conditioned rooms have a 42-inch flat-screen TV with cable channels. Each room includes a large work desk, ironing facilities, tea and coffee making facilities. Novotel Rotorua is a 10 min walk to the Polynesian Spa, 5 min walk to QE Health Wellness & Spa and a short drive too many adrenaline rushed activities and geothermal sites.
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Full view
Property amenities
Free parking
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Electric vehicle charging station
Car park
Paid wifi
Hot bath
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Private pool
Saltwater pool
Plunge pool
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Bowling offsite
Canoeing offsite
Raquetball offsite
Squash offsite
Tennis court offsite
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Air conditioning
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Good to know
Bay View
Park View
Languages Spoken
English, Spanish, Chinese, Afrikaans and 3 more
3,128Reviews16Q+A100Room tips
Traveller rating
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Popular mentions
Brian S wrote a review Mar. 2
Hamilton, New Zealand22 contributions42 helpful votes
We expected that this would be another of Novotel's great hotels. It is not. This particular hotel was a letdown from the drive in the very tight carpark, the protracted check in process even after checking in online, the room next to the elevators where it seemed all guests mustered to make noise, the poor state of the room with ripped shower curtain and very badly stained toilet to the check out where again it was protracted because the staff member said things had not happened to make it easy. The restaurant and bar were good, although the social distancing after the change of alert level left a bit to be desired.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2021
Sleep Quality
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 4 days ago
Dear Brian S I am sorry to see that some aspects of the stay did not meet your expectations and for the inconvenience that occurred during your check-in process. Once again I would like to offer my sincerest apologies for your experience staying with us, your feedback allows us to review our facilities. We hope you will give us another chance in the future to accommodate you and provide a stay that meets and exceeds both your expectations, and ours.
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FATAFEHI wrote a review Feb. 2021
Auckland, New Zealand13 contributions27 helpful votes
Booked into the Pullman for two nights to celebrate a friends wedding anniversary, due to water damage at the Pullman we were transferred to the Novotel. As a result of the excellent service provided by staff, we stayed an extra night. The Food & Beverage Manager, Jackie was amazing, nothing was a problem, In the Clark's bar area Jacinda, was always prompt, polite and smiling when handling our requests. I have had many years associated with the hospitality industry and was very impressed with the overall staff performance. The rooms are getting a little dated and need refurbishing to meet 4 star standards however this did not alter the excellent overall experience we had.
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Date of stay: February 2021
Room Tip: Lake View high floor
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Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 3 weeks ago
Dear Fatafehi, Thank you so much for your 5 star review and for recommending us to other travelers! I am pleased to hear you enjoyed the room, location and our friendly staff. Come back to visit us again soon!
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rosslorenzenreed wrote a review Feb. 2021
1 contribution
Ordered room service after a long day, was told it would take 30-35 minutes, it never showed up, I called after an hour 15 and the guy on the phone asked for my room number, I explained what had happened ( reasonably sure the same guy took my order) he said hang on, then I could hear him chatting to other people, I waited but it didn’t sound like the convo he was having was going to end any time soon, so I hung up and didn’t hear any thing back. I’m my room there was a very large wet patch on the floor, it was raining out so possible from that, not sure. The bed also felt like it was 20 years old, it had a topper that was really thin in the middle and really thick at the head and feel ends, it made for a very interesting nights sleep.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2021
Sleep Quality
Trip type: Travelled on business
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 3 weeks ago
Dear rosslorenzenreed Thank you for taking the time to contact us regarding your recent stay with us. We greatly appreciate your comments, as they help us in our effort to continually improve our level of service. Please accept my sincere apologies for the inconvenience that you encountered during your stay. I want you to know how much we appreciate your visit to the hotel and how much we value you as a guest. We hope that you will give us another opportunity at Novotel Rotorua Lakeside in the future. I am confident we will exceed your expectations. Thank you again for your comments.
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kbrantsma wrote a review Feb. 2021
Auckland, New Zealand1 contribution
Hi just come back from staying at rotorua novotel The good things about this hotel 1 great workers especially in the breakfast room and bar areas 2. Nice dining and bar rooms good breakfast Not so good things 1 carpet in rooms stained and need replacement toilet bowl the same 2 pool area in needs refreshing getting tired 3 surcharge for credit card Expensive for what it is was once a flash hotel
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Date of stay: February 2021Trip type: Travelled with friends
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 3 weeks ago
Dear kbrantsma, We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
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kerrywhittle wrote a review Feb. 2021
Coromandel, New Zealand6 contributions2 helpful votes
Reception was a breeze, Caitlin was very efficient We were given an excellent room. Clarke’s bar was a relaxing place to meet We dinned twice at the Atlas restaurant The fist night we were extremely well looked after by Pritam and the second night by Barbara. Both nights Journey attended our table very well We would highly recommend a stay at this hotel
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Review collected in partnership with Accorhotels.com
Date of stay: January 2021
Sleep Quality
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 3 weeks ago
Dear kerrywhittle, Thank you so much for your 5 star review and for recommending us to other travelers! Come back to visit us again soon!
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US$94 - US$170 (Based on Average Rates for a Standard Room)
novotel rotorua lakeside hotel rotorua, accor rotorua lakeside, rotorua novotel
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
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Frequently Asked Questions about Novotel Rotorua Lakeside
Which popular attractions are close to Novotel Rotorua Lakeside?
Nearby attractions include Fancy Meow Cat Cafe (0.3 km), St. Faith's Anglican Church (0.4 km), and Ohinemutu (0.3 km).
What are some of the property amenities at Novotel Rotorua Lakeside?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Rotorua Lakeside?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Rotorua Lakeside?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Rotorua Lakeside?
Yes, free parking, a parking garage, and street parking are available to guests.
What are some restaurants close to Novotel Rotorua Lakeside?
Conveniently located restaurants include Ali Baba's Tunisian Takeaways, Gelato Mio Ice Cream, and El Mexicano Zapata.
Are there opportunities to exercise at Novotel Rotorua Lakeside?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Novotel Rotorua Lakeside located near the city centre?
Yes, it is 0.5 km away from the centre of Rotorua.
Are any cleaning services offered at Novotel Rotorua Lakeside?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Rotorua Lakeside offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Rotorua Lakeside?
The staff speaks multiple languages, including English, Spanish, Chinese, Hindi, Thai, Filipino, and Afrikaans.