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Rydges Rotorua

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1,123 Reviews from our TripAdvisor Community

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Showing 1,096: English reviews
Reviewed 4 days ago NEWvia mobile

There are reasons why this hotel sits so far down the Trip Advisor list and everyone points them out. At $200 a night you would not expect the following, especially from a Rydges or any other hotel. Definitely NOT value for money. •NO air-conditioning, just noisy fans. The foyer is the only place they have it (don't be deceived). The...

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Helpful?
Thank Anita W
London
Reviewed 1 week ago NEW

This hotel is spacious in many ways. The atrium space where food is served is very large and airy. Breakfast is very good. The free wifi is also good. Rooms had twin double beds and we're quiet. Cupboard space is good. The shower is not great and there was no conditioner provided. It is a bit of a hike into...

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Helpful?
Thank AddickMark
Management response:

Dear AddickMark Thank you very much for sharing your comments with us. We are glad to learn that you have enjoyed our overall services and facilities. Meanwhile, we value your feedback about our shower and air conditioner , we will certainly look into the areas for future improvement. Once again, your comments are highly appreciated and we look forward to...

Lake Macquarie, Australia
Reviewed 1 week ago

We stayed in a spa room. It was very spacious. The fittings were a bit dated, but don't let that you put you off - it was comfortable, clean and quiet. I think the place is about due for a refit. The bed was very good - as usual at Rydges. The breakfasts were good and the evening meals were...

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Helpful?
Thank Alan-Aust
Management response:

Dear Alan-Aust, Thank you very much for staying with us and for taking the time to share your feedback. We are truly delighted to know that you have enjoyed our overall services and facilities during your recent trip. We appreciate your support and sincerely look forward to welcoming you back in the nearest future. Kind Regards Christine Chen Front Office...

Broadstairs, United Kingdom
Reviewed 1 week ago via mobile

Stayed two nights in an organised tour. When we arrived our room wasn't ready for occupation so Iwe were given a drinks voucher and told we would be advised when the room was ready. After an hour I returned to reception to enquire how much longer it would be only to find the room was ready but they hadn't bother...

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Helpful?
Thank Peter S
Management response:

Dear Peter Thank you for taking the time to tell us about your experience. I am disappointed about these issues you have raised above. I already addressed service issues internally in our front office team for necessary improvements. I will discuss the curtains and furniture with the Executive Housekeeper and see what we can do about them. Once again, your...

Auckland, New Zealand
Reviewed 1 week ago

All Rydges are not created equally. The Rydges in Rotorua is not good. What do you mean not good? Put it this way…We checked out one night early when we had paid for two nights. But we made the choice to rather go home and waste $200 than to spend another night in this establishment. I made a mistake and...

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Helpful?
Thank Mrs_SkyWalker
Management response:

Dear Mrs_SkyWalker Thank you for your review of our property. I am disappointed and rather concerned to hear about the unpleasant issues and already addressed them internally for necessary improvements. I hope that you will accept our apology and thank you for giving us an opportunity to improve ourselves. We sincerely hope to have a chance to serve you again....

Reviewed 1 week ago via mobile

We stayed at Rydges Rotorua for one night while driving the thermal highway. It is a short drive from the city centre, and overlooks the racecourse. The rooms are clean and comfy. The wifi is terrible!

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Helpful?
Thank Amy R
Management response:

Dear Amy Thank you very much for staying with us and for taking the time to share your feedback We are glad to know that you have enjoyed our overall services and facilities during your recent trip. We appreciate your support and sincerely look forward to welcoming you back in the nearest future. Kind Regards Christine Chen Front Office Manager

Reviewed 2 weeks ago via mobile

Everything is dated and worn out. Bathroom counters, headboards, mattresses, even tables in the main dining room that obviously are quite old. The same dining room is more like eating in a warehouse. I wouldn't come expecting glamour, certainly not for a wedding or a fancy event. Rooms are large, tv tiny in comparison. I could feel the springs in...

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Helpful?
Thank scott e
Management response:

Dear Scott e Thank you for your review of our property. We regret that our hotel couldn't meet your expectations and we would like to understand more on the situation. Please feel free to write me an email via Christine_chen@evt.com if you wish to discuss further on the matters so we can improve and provide you with another better experience....

Las Vegas, Nevada
Reviewed 3 weeks ago via mobile

Spent the night at the hotel. The room was fairly nice and clean. The bathroom is in need of remodeling. Shower had no pressure and sprayed everywhere. The halls are dark and looks old. Staff was not very helpful.

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Helpful?
Thank wolf3728
Management response:

Dear Wolf3728, Thank you for staying with us and sharing your review with us. We regret that our hotel couldn't meet your expectations. Your feedback regarding shower water pressure, staff helpfulness and other areas have been well-noted and we will certainly discuss them within our team for future improvement. Thank you for giving us an opportunity to improve ourselves. We...

Brisbane, Australia
Reviewed 4 weeks ago

Nice location near the racing track. Rooms were a great size. I found it a little odd that if you were on the first floor that you had to carry your bags up the stairs. Only a small things but with heavy suitcases and a toddler to manage, assistance would have been appreciated. The staff were also very friendly.

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Helpful?
Thank BrisStar
Management response:

Dear BrisStar, Thank you very much for taking the time to leave a tripadvisor comment. We are glad to know that you liked our hotel location and room size. Meanwhile, your feedback regarding suitcase assistance has been well-noted and we will certainly keep it in mind for the future. Once again, appreciate your feedback and we truly look forward to...

New Zealand
Reviewed 4 weeks ago

The rooms are starting to show a bit of tattiness in places now, although the size of the rooms does appeal, as does the space in the hallways and throughout the hotel. Fittings are a bit cheap with tiny TV with not many channels from The Warehouse - Konka! No AC in rooms. Free car park out the back, and...

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Helpful?
Thank IvanNewZealand
Management response:

Dear IvanNewZealand, Thank you for taking your time to share your comments with us. Your constructive comments have been well noted. We will work with the team to further improve our facilities to ensure an enjoyable experience for all our guests. We greatly appreciate your comments that help us improve. We sincerely hope to have a chance to serve you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Atrium Restaurant
Atrium Restaurant
Cuisines: European, Contemporary, New Zealand
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 

Additional Information about Rydges Rotorua

Address: 272 Fenton Street, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $147 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Reservation Options:
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel
Hotel Style:
#9 Business Hotel in Rotorua
#23 Luxury Hotel in Rotorua
#30 Family Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Rotorua staff and other travellers.
3 questions
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Questions? Get answers from Rydges Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure all soap and shampoos are provided.”
 of 5 bubbles AddickMark, 3 Dec 2016 | Read review
“Spa rooms on the top floor are very large. Avoid room near carpark entrance (I think it would be noisy)”
 of 5 bubbles Alan-Aust, 3 Dec 2016 | Read review
“Don't book here”
 of 5 bubbles Mrs_SkyWalker, 29 Nov 2016 | Read review
“Spa rooms are very large and have balcony and view”
 of 5 bubbles IvanNewZealand, 6 Nov 2016 | Read review
“Rooms away from the race course are less smelly from sulphur”
 of 5 bubbles FoodieHannah, 30 Sep 2016 | Read review
5 of 5
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