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Birchwood Spa Motel

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Birchwood Spa Motel
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89 Reviews from our TripAdvisor Community

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Showing 87: English reviews
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St. Maarten-St. Martin
Reviewed 2 weeks ago

This motel had a few problems. First, our credit card was charged before we arrived, contrary to what our reservation on booking.com said. We stayed in a studio with spa bath room. The spa bath would have been nice - if it were clean. The bathroom was really disgusting. There was hair everywhere - in the shower, on the floor,...

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Thank Lucy X
Reviewed 3 January 2017

My wife and I could not decide on where and when but at the last minute we decided Rotorua. It was a dilemma trying to find a place to stay. When I called Birchwood Spa motel, "Ocean" answered and was very friendly and helpful in trying to get me a space. Infact he went out of his way to help...

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Thank Michael C
Wellington, New Zealand
Reviewed 1 January 2017 via mobile

We booked through here a few weeks back for 3 nights our stay is 3-6jan on the 30th December without our knowledge $131.75 was taken by this motel 5 days out from arrival. I rang to question this as booking clearly states payment on arrival the owner blamed us for using a debit visa card which is disgusting we are...

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Thank Nat M
Reviewed 21 December 2016 via mobile

My husband and I staying in this motel for 3 horrible nights! These are my reasons!!..... -Pictures are 5 years old (he admitted that) very deceiving!! - manager has a horrible attitude ! - stains on the carpet - didn't clean the room or make bed! (even though it says on the website DAILY maid service) - dangerous broken hair...

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Thank Melissa S
Reviewed 12 December 2016

I would definitely stay here again and really recommend it for families. The manager was very accommodating when we had to change our travel plans, not once, but twice - and allowed us to have a late checkout. The 2 bedroom townhouse is just perfect for an active family, with 2 proper bedrooms, a nice big shower and a bonus...

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Thank Shaan M
Reviewed 14 November 2016

Very welcoming and extremely comfortable and it was very well accessorised. There were just little things that just put it above others,to make it feel like home. The proprietor was very pleasant and helpful with any queries we preferred.

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Thank Jane T
Tauranga, New Zealand
Reviewed 6 October 2016

Older motel, clean but sparse. On a main bypass road which is very busy with heavy trucks. Problem with a microwave oven glass table falling out onto the floor and breaking. This plate was not sitting correctly in the microwave . This was very dangerous as it broke in many sharp pieces. The motel said they are going to charge...

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1Thank rossheathernz
Auckland Region, New Zealand
Reviewed 18 September 2016 via mobile

We gad booked in advance due to I'll family member visit so rang asking for a spa unit in order to relax . The unit was comfortable except for the spa being a fill your own but it was cold and the fold out couch with the distinctive "dip" in the middle . We informed the owner , well his...

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Thank Louise M
Hastings, New Zealand
Reviewed 24 August 2016

We booked a two bedroom unit and just loved the kitchen and the space. We just wanted to relax and we could in this room. We used the upstairs bedroom and had the most comfy bed ever I have had staying away, thanks for making it awesome Ocean. My only critisim is the tv could of been bigger.

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Thank Lisa L
Auckland, New Zealand
Reviewed 20 May 2016

Generally poor and not reflective of the website description. The Internet access was good but that's where it stopped. The wardrobe had a strong aroma of sulphur which would have permeated any clothes put in there. Additionally no hangers and of the four provided 2 were for women's attire and 1 was hugely bent out of shape. The cold tap...

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Thank nitsaup

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
Things to do
  • Hot Tub
Room types
  • Kitchenette
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy a warm welcome at the Birchwood Spa Motel. Studio, one and two bedroom spa units, townhouses with own garaging, close to thermal attractions, 2.5kms from town centre. Studios offer tea/toast making facilities, other units have well equipped kitchens. Qualmark Four Star rating. ... more   less 

Additional Information about Birchwood Spa Motel

Address: 6 Sala Street | Po Box 6107, Rotorua, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $110 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Birchwood Spa Motel 4*
Number of rooms: 17
Reservation Options:
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Also Known As:
Birchwood Hotel Rotorua
Hotel Style:
#42 Luxury Hotel in Rotorua
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Questions & Answers

Questions? Get answers from Birchwood Spa Motel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a 2 bedroom townhouse with a garage, ideal for families or sporty friends”
 of 5 bubbles , 12 Dec 2016 | Read review
“Ask for a unit away from the road”
 of 5 bubbles rossheathernz, 6 Oct 2016 | Read review
“Rooms have no Air Conditioning and ask for a room as far away from the road as possible.”
 of 5 bubbles Maris11235, 21 Mar 2016 | Read review
“Get as far away from Sala Street as possible. Avoid Unit No 1”
 of 5 bubbles marsh21, 13 Feb 2016 | Read review
“get a spa tub room (its on a private outdoor deck)”
 of 5 bubbles TW397, 8 Dec 2015 | Read review
5 of 5