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Holiday Inn Rotorua

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#19 of 93 Hotels in Rotorua
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712 Reviews from our TripAdvisor Community

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Showing 662: English reviews
Geelong, Australia
Reviewed 3 days ago NEW

We stayed here for 4 nights. Great family hotel. Room was spacious enough for 2 adults and 1 child. Room was clean and comfortable. Hotel ammenities were good. Breakfast offerings were as expected. Staff were friendly and helpful.

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Helpful?
Thank Adrian F
Whakatane, New Zealand
Reviewed 5 days ago NEWvia mobile

This was a great place to stop for two days, I had a business meeting that was held at the venue. I was very impressed by the professional staff, the cleanliness of the hotel and the quality and range of food at the buffet. The man that drove me into town was very helpful, informative and friendly. I will come...

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Thank philfi2016
Luton, United Kingdom
Reviewed 6 days ago NEW

We had a good welcome at the Holiday Inn Rotorua and we were recognised as IHG Platinum AMB members, check in took a matter of minutes and we were given a key card for a Tower Deluxe King Bed Room. The room itself was a bit dated but it was nicely decorated with everything we needed. There was a reasonably...

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Helpful?
Thank paullegate
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased to know you had a pleasant time here with us. We appreciate you sharing your experience and look forward to welcoming you again. Kind regards, Kent Breeze General Manager

New Zealand
Reviewed 1 week ago NEW

You can get everything you expect from a regular holiday inn brand hotel. Staff was friendly. The room was clean but a bit small even for the executive room. The breakfast was a bit disappointing, not many choices, but still not too bad.

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Helpful?
Thank ShashaCD
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Shasha, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased to know you had a pleasant time here with us. We appreciate you sharing your experience and thank you for mentioning our friendly staff. Kind regards, Kent Breeze General Manager

Sydney
Reviewed 1 week ago via mobile

Stayed 3 nights in a room in the main building on L4. room was very small with a tiny bathroom that had the smallest shower/bath combo... comfy bed with bar fridge (milk only)...tea and coffee facilities.. free wifi but is can be dodged depending on your room proximity to access point... thermal heated pool (30c)which is fully of noisy children...

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Helpful?
Thank BMW323-coupe
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear BMW323-coupe, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate you sharing your experience and thank you for mentioning our friendly staff. We look forward to welcoming you again. Kind regards, Kent Breeze General Manager

Singapore, Singapore
Reviewed 1 week ago

Average hotel. 3 to 4 stars standard. Clean but there is not much character. It is exactly what you expect of Holiday Inns. No good surprise and no disappointment. Front desk is very helpful. Internet connectivity is reasonable. Plenty of parking space.

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Helpful?
Thank 2000DK
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi 2000DK, thank you for your review, have a great day, Kent

Reviewed 1 week ago via mobile

The room is spacious and clean, bed was a little soft. Friendly staff, good service. Good wifi access. Had laundry and drying service. Breakfast was a bit boring, had the exact menu for 2 days in a row. Close to whakarewarewa Maori village and BP station. Free parking on site.

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Helpful?
Thank Jessica L
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Jessica, thank you for you review, have a great day, Kent

Reviewed 1 week ago via mobile

Good place to stay when you are out of the room most of the time. Good points include proximity to Whaka, great hot pools and huge servings for room service ... breakfast was plentiful and good quality ... more variety in fact than many better hotels! All in all would stay again ... only points of improvement for me: parking...

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Thank Mark P
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Mark, thanks for your review, have a great day, Kent

Canberra - Australia
Reviewed 1 week ago via mobile

We have stayed at dozens of IHG hotels around the world. The Rotorua Holiday Inn is well below the best of them. The hotel is in need of updating. The location is handy to the thermal areas of town, but this makes it very smelly. The air conditioner in our room was very noisy. We had to turn it off...

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Helpful?
Thank steve_fossil
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Steve, thank you for you review, and comments, have a great day, Kent

singapore
Reviewed 1 week ago

Hotel near geysers so expect occasional surfer smells. The hotel staff are nice and helpful, but the rooms in the main building are old and showing signs. They are clean and good enough for a few nights.

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Helpful?
Thank jjkq
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi, thank you for your review, and feedback, Have a great day, Kent

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 

Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $126 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel
Hotel Style:
#3 Green Hotel in Rotorua
#16 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rotorua staff and other travellers.
7 questions
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Questions? Get answers from Holiday Inn Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room away from pool if you want a quiet stay.”
 of 5 bubbles adrianf825, 14 Jan 2017 | Read review
“Get the new tower.”
 of 5 bubbles jjkq, 4 Jan 2017 | Read review
“4th floor and above in the back to view the geothermal park”
 of 5 bubbles Saska2nian, 28 Dec 2016 | Read review
“We had room 811 second floor. It was good”
 of 5 bubbles 274MikeM274, 19 Dec 2016 | Read review
“Avoid corner rooms”
 of 5 bubbles Sheth2016, 17 Dec 2016 | Read review
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