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The Cleveland Thermal Resort

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The Cleveland Thermal Resort
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487 Reviews from our TripAdvisor Community

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Showing 463: English reviews
Wellington, New Zealand
Reviewed 31 August 2016 via mobile

We booked and stayed at the Cleveland for the first time in March 2016 for our sports group and could not have asked for a better place to stay. Since then as we are regular visitors to Rotorua we have stayed at the Cleveland a number of times. The pool, grounds, spacious and clean rooms are beautifully maintained. The beds...

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Helpful?
Thank tbtkd
BrijGurm, Owner at The Cleveland Thermal Resort, responded to this review

It is a pleasure to welcome you and your group back to the Cleveland. Our goal is to make the Cleveland one of the best places to stay in Rotorua for families, groups, couples & business travellers and feedback like yours inspire us to continue to work hard to make your stay enjoyable. Thank you for coming back.

Kaitaia
Reviewed 24 August 2016

We've been coming to this lodge for a few years now and my family love it especially the large hot pool The units are very tidy now with new beds and a large tv we will be coming back for sure the entire unit stays warm with the radiators great central spot

Review collected in partnership with this hotel
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Helpful?
Thank randsbarrett
BrijGurm, Owner at The Cleveland Thermal Resort, responded to this review

Thank you for your loyalty and for giving us the opportunity to look after you. Yes, the radiators are great in winter.

Auckland Region, New Zealand
Reviewed 22 August 2016 via mobile

Have just stayed here again for a long weekend. The owners were away and their temporary manager Judy was just delightful. She treated me like she had known me for ever and nothing was too much trouble. The beds are sooo comfortable. We had three big units and each unit had adults and children. The kids were fully entertained with...

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Helpful?
Thank Familyoflads
BrijGurm, Owner at The Cleveland Thermal Resort, responded to this review

Thank you Familyoflads for coming back to the Cleveland. We are sorry we missed you, however, we are pleased you found Judy helpful. It makes such a difference to have a friendly face to welcome our guests. Our pool upgrade will start soon.........

Howick, New Zealand
Reviewed 19 August 2016

Top class all the way, great house/unit, swimming pool was superb too! Rooms were heated, nicely decorated, clean, tidy, close to shops and town. Everything was in exceptional condition. Everything was there.

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Thank Robin L
BrijGurm, Owner at The Cleveland Thermal Resort, responded to this review

Your feedback has made our day. Glad you were looked after in our absence and found everything to your satisfaction. Thank you very much.

Auckland
Reviewed 17 August 2016

Older style motel revamped very comfortable great beds !!! Smart tv reliable wifi , awesome heated pool !! July the manager was very helpful and friendly , will def stay again if visiting that area .very central to all touristy place .

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Helpful?
Thank Sarah A
BrijGurm, Owner at The Cleveland Thermal Resort, responded to this review

Hi Sarah A, thanks for your feedback about Judy, our relief manager. Like us, she too really cares about our guests. Glad you enjoyed the pools and found the beds to your liking.

Wellington, New Zealand
Reviewed 14 August 2016

Great place to stay with children. Older style motel, but very clean and well maintained. Kids have 2 trampolines to play on. The complex has a fabulous thermal heated big swimming pool, plus 2 mineral hot thermal pools, so relaxing and nice way to end a busy day. Rooms all have unlimited wifi a nice bonus. Friendly, efficient staff. Really...

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Helpful?
Thank 525DianaBG
BrijGurm, Owner at The Cleveland Thermal Resort, responded to this review

We are really pleased you and your family enjoyed your stay at the Cleveland. We were away and missed meeting you. Your feedback is invaluable and much appreciated. We will let Judy, our relief manager, know you enjoyed your stay. Thanks you.

Paihia
Reviewed 7 August 2016

We have stayed here several times and have always found the hosts to be friendly, welcoming and informative. The units and grounds are clean and tidy and you can tell that the operators take pride in their property. The amenities are great, with a heated pool, children's play area, thermal pools and laundry facilities etc. We have been here on...

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Helpful?
Thank shoney2016
BrijGurm, Owner at The Cleveland Thermal Resort, responded to this review

Hi and sorry we were not here to welcome you back to the Cleveland. We now know Judy, our relief manager, did a good job of looking after you. Thanks for coming back.

Hawera, New Zealand
Reviewed 5 August 2016

This is Real value for money for a family. the units had Excellent heating with radiators and the hot pool was magnificent. the owners were Friendly and informative. It is opposite a group of shops too.And the beds were soft and comfy.

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Thank LleF461
BrijGurm, Owner at The Cleveland Thermal Resort, responded to this review

It is good to know your recent stay at the Cleveland was to your expectations. We are delighted you found the pools and beds just right. Thank you for your feedback. Hope to see you back soon.

Palmerston North, New Zealand
Reviewed 1 August 2016

The heated outdoor pool here is fantastic and my young daughter loved the trampoline as well. The accommodation is old school but it's clean and comfortable. The bed was one of the best hotel/motel beds I have ever slept on.

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Helpful?
Thank annasophia42
BrijGurm, Owner at The Cleveland Thermal Resort, responded to this review

We are delighted you enjoyed your stay at the Cleveland; kids love the playground & the outdoor heated pool. Yes, our new beds are super comfy. Thanks for sharing your feedback with us.

Auckland, New Zealand
Reviewed 31 July 2016

As always great friendly welcoming service, clean rooms, with a full stove/oven (bonus when you have kids in tow) and a great pool the kids love. They have quite a number of one and two bedroom units which can be hard to find in Rotorua. Great that you can put the kids to bed early in their own room and...

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Helpful?
Thank carolhL5617BD
BrijGurm, Owner at The Cleveland Thermal Resort, responded to this review

We continue to invest time and money into the motel so that guests like you will love to come back again and again. We are passionate about looking after you, the guest. Thank you so much for your feedback; it means a lot to us.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Econo Lodge Cleveland. Econo Lodge Cleveland is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. Econo Lodge Cleveland is an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make Econo Lodge Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 

Additional Information about The Cleveland Thermal Resort

Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly Econo Lodge Cleveland)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $117 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Cleveland Thermal Resort 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Hotel Style:
#3 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from The Cleveland Thermal Resort staff and other travellers.
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Questions? Get answers from The Cleveland Thermal Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ear plugs just in case you're a light sleeper (thermal pump makes a humming sound at night) Apart from that it's great!”
 of 5 bubbles 70jjk, 5 Jan 2017 | Read review
“All rooms are good.”
 of 5 bubbles kerynash24, 30 Dec 2016 | Read review
“Clean and modern.... VERY comfy!”
 of 5 bubbles daniellesI684XD, 30 Dec 2016 | Read review
“None, we were in the last house on the left side opposite to the reception.”
 of 5 bubbles Pennypincher22, 20 Dec 2016 | Read review
“Very clean and neat room. Very comfortable bed.”
 of 5 bubbles fadzm, 20 Dec 2016 | Read review
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