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Ibis Rotorua

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1,035 Reviews from our TripAdvisor Community

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Showing 922: English reviews
Auckland, New Zealand
1 review
Reviewed 2 October 2016

This hotel is ideally situated for Eat Street as well as the lake itself and some of the attractions. You can safely park your car on the hotel premises and then walk to the nearby places. The room was adequate and clean. The breakfast was amazing - delicious with a huge variety for all tastes. We will definitely stay again.

Review collected in partnership with Accorhotels.com

Helpful?
Thank kcdnicholls
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear kcdnicholls, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon! More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2016 via mobile

Too compact hotel.. receptionist (rosie) was not welcoming at all. No hospitality rooms are soo old.. towel looks so old threads were coming out... tv remote doesn't work. Breakfast was good. Can not be called as hotel should be backpacker.

Helpful?
Thank Free-soul090
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Free-soul090, Thank you for providing a review of our hotel. I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. We pride ourselves on our team's friendliness, helpfulness and the service we provide which are acknowledged by many of our guests on social media. I have taken you feedback on board... More 

Level Contributor
14 reviews
6 hotel reviews
Reviewed 26 September 2016 via mobile

Simple, compact, tidy and accessible. Staff were friendly. Buffet breakfast was well stocked with variety and waiter cleared your tables..unlike our stay at Auckland Airport Ibis earlier this year. Would happily stay again

Helpful?
Thank Angela P
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Angela P, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 September 2016 via mobile

Room and washroom are too compact. While you walk in the passage, you can easily hear whatever is going on inside the rooms, may be the doors are not sound proof at all. Limited options for vegetarian people in the breakfast. Only half an hour wifi. But clean and tidy and is also near the market, eating outlets and the... More 

Helpful?
Thank Ishleen V
Edward J, Owner at Ibis Rotorua, responded to this review

Dear Ishleen V, Thank you for taking the time to review our property. I am glad to learn you appreciate the convenient hotel location. However, I apologies if some aspect of the room accommodation and bathroom facility fell below your expectation. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing... More 

2 reviews
Reviewed 21 September 2016 via mobile

Great positioned accommodation. Central to shops and "Eat street " ( heaps of restaurants and cafés ). Views of the of the lake, which was only a 2 minute walk! Staff friendly and very helpful. Only downside was limited tv channels and it was very expensive to watch movies, which is all we wanted to do, after a long day... More 

Helpful?
Thank Nicole L
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Nicole L, Thank you for taking the time to write a positive review. I am glad to hear you enjoyed your visit to our hotel. Thank you also for the feedback in relation to the TV channels, we will most certainly review this. Hope to see you again soon! More 

Stafford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 September 2016

The staff were great , Really friendly and helpful, Ema on reception was superb. But.. The bed (room 459) . Terrible , it felt like the springs were coming through the mattress top and the pillows were so soft they collapsed under our heads and folded up over our faces. We had to call down to reception to get extra... More 

Helpful?
Thank Cptstu
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Cptstu, Thank you for taking the time to give us feedback on your recent stay with us. We are sorry to hear that we did not meet your expectations, we do always try our best to deliver a service to suit all customer needs. We do have an extensive internal branding audit process and we will look into all... More 

New Plymouth
1 review
Reviewed 16 September 2016

Rooms are very tidy, lot of room for luggage and great value. Walls a little thin - could hear the neighbours. Close to Eat Street, kids playground and the lake. Best part is being able to use the Novotel pools.

Review collected in partnership with Accorhotels.com

Helpful?
Thank helenmm724
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear helenmm724, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! More 

Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 September 2016

Was impressed by the friendly professional staff there is usually one who isn't so good but they were all approachable and willing to help. Nice decor though starting to be a bit jaded with some paint damage a few stains on carpet and getting to where refurbishment is needed-but luckily the housekeeping staff made up for this keeping the place... More 

Helpful?
Thank leslee2012
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear leslee2012, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon! More 

Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 August 2016

Hotel close to the lake front with lovely views over the lake. Clean rooms and good shower however meals come through from adjoining hotel so can not guarantee that they will be hot when they arrive - we returned one twice and then asked for a refund

Helpful?
Thank Nicola W
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Nicola W, We appreciate you taking the time to submit a review. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. Our apologies for letting you down with the meals from the restaurant. I have shared your comments with the team and we will put a higher focus on this area. We... More 

Cambridge, New Zealand
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 August 2016

a number of our group were 'out of towners' staying for two nights, good service, clean but small rooms with large comfortable beds, no plates and no cutlery in rooms but otherwise great. Buffet or Continental breakfast available suitable for all visitors. Within walking distance of the main stream restaurants and the lake

Helpful?
Thank dajarranz2012
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear dajarranz2012, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Ibis Rotorua is located on the picturesque shores of lake Rotorua, just five minutes walk from the central business district, convention centre, cafes and restaurants and some of Rotorua's most popular tourist attractions. The fully air-conditioned hotel offers 145 rooms providing exceptional comfort and value. Room configurations can be one king or two doubles. A number of triple rooms with three single beds are also available. Bedrooms feature in-room safes, internet with broadband connectivity, showers, flat screen TV's and refrigerators. 24hr reception, an internet kiosk and guest laundry facilities. The I-Restaurant and Bar welcomes guests for breakfast, lunch and dinner. Conference rooms and other facilities at the neighboring Novotel Rotorua Lakeside are also available to guests. ... more   less 

Additional Information about Ibis Rotorua

Address: Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $123 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ibis Rotorua 3.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Ibis Rotorua Hotel Rotorua
Hotel Style:
#27 Romantic Hotel in Rotorua
#32 Family Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Rotorua staff and other travellers.
3 questions
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Bengaluru, India
London, United Kingdom
5 months ago

See all questions (3)

Questions? Get answers from Ibis Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a lake view room, it seemed to be quite and you have a lovely view when you wake up.”
 of 5 bubbles ZionGirl, 30 Nov 2016 | Read review
“Lake view room will be a good choice.”
 of 5 bubbles 392sampathn, 28 Nov 2016 | Read review
“Any room not on the first floor would be good.”
 of 5 bubbles Citygirl7314, 20 Nov 2016 | Read review
“Check if the lift reahes the relevant floor.”
  • Early moring
 of 5 bubbles oyitty, 9 Oct 2016 | Read review
“Good Price . Not great beds”
 of 5 bubbles Cptstu, 18 Sep 2016 | Read review
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