My wife and I decided to stay for a few nights after reading the reviews and wish we hadn't. Where to start... Check in took forever as the computers kept crashing, oddly there were motorcycles parked in the foyer and the receptionist said they were there for security reasons - hoped our car parked in their carpark would be alright! The hallway carpets needed a good clear, the room was something out of the 1980s with the odd furniture and video/DVD player. We requested to change rooms three times as each time there was a problem - smelly bathroom, uncleaned room and the final room had dirty windows, breakfast menus under the bed and a fridge that didn't work. When we raised these issues with the manager, he just shrugged his shoulders and wished us a happy day??? The breakfast was poor - tinned fruit, toast self service, poorly cooked eggs and tomatoes and the worst baked beans ever. The waiter on the day was stressed and ignored a lot of people or grunted out replies. All in all a disappointing stay and certainly won't be back.…
Another great stay. Service was friendly as usual. The easy parking is a key point for us as well as the fab pool. Location is easy and it's only a short walk to the walkway. Look forward to the next stay.
The theme of our two night stay was set by a truly terrible check in experience. We were given the key to a third floor 'deluxe king suite' and, on opening the door, were greeted by two large whirring fans and an awful smell of damp carpet. On feeling the carpet it was, as expected, wet. We phoned reception from this room who told us to return. We transported all of our heavy luggage back to the ground floor and were given a key to another room by the male (shorts wearing) receptionist who offered no apology. Back to the third floor where the key to the second room did not work - back to reception for a second time where the receptionist reset the key. Third time 'lucky' we gained access to the new room which, laughably, is advertised as having 'new furnishings'. The room was very down at heel - broken and watermarked furniture, peeling wallpaper, dirty curtain lining, broken and useless cafetière and a flickering bedside lamp with dangerous wiring. Breakfast on both days was a depressing experience. The male waiter on Day 1 ignored us (2 men) whilst greeting other guests like long lost family and we had to find our own table. The buffet on offer was a dismal selection of tinned fruit and a 'hot selection' of watery scrambled eggs, grey mushrooms, undercooked grilled tomatoes etc. Only self toasted, sliced bread was on offer. We chose to avoid the 'Flambe Restaurant'. Even on check out, we were told that the system was not working as the computer had crashed. Says it all. …
We had to get accommodation in a hurry over the busy Christmas/New Year period. The staff were helpful in getting great rooms for our party of six. Everything was clean and comfortable with great service shown to us by all the staff.
Great hotel with a lovely modernist vibe and beautiful renovated rooms. We were treated to what seemed like an upgrade with two beds in the room instead of a rollaway and a lovely view. Clean spacious room, lovely comfortable beds and great shower. Ordered room service breakfast which came promptly and with great coffee. The only place I could find in New Plymouth on a busy concert weekend that could help with my requirement for twin beds.
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