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We had a good welcome to the Novotel New Plymouth and we were given a full rundown of the hotel's facilities before being given the keycard to a room on the 2nd floor.
The room was of reasonable size with a comfortable king bed, wall...More
The room was super clean, bed was a decent size and comfy
The bathroom and shower were clean and the shower was large and the pressure of the water in the shower was fantastic. Aircon in the room was good and the mini bar has...More
Thank Melissa B
Response from NovotelHobson, Front Office Manager at Novotel New Plymouth HobsonResponded 20 December 2017
We very much appreciate your comments regarding your stay at our hotel.
It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team.
We look forward to welcoming you back to our hotel...More
Couldn't fault this hotel. All staff were very professional, friendly and helpful. The whole place was modern and fresh. Lovely big clean quiet rooms. Restaurant was great. We had the nice breakfast included and also had dinner there. Location is quite handy to Pukekura park...More
The look and design of the hotel is impressive. The room is more beautiful in real life than the pictures portray. The staff are immaculately presented and friendly. The food was of an acceptable standard. However, over all the stay was disappointing and frustrating.
1 Thank WairuaS
Response from NovotelHobson, General Manager at Novotel New Plymouth HobsonResponded 6 days ago
Thank you for your recent review of your stay with us. I am disappointed that you did not enjoy your stay and have cause to recommend that others do not stay with us. We pride ourselves on taking care of our guests and...More
The Novotel in New Plymouth was a very lovely place to stay, however part of our reason for choosing there to stay was because of the free bikes they had for guests to use. We were very excited about that but were disappointed when we...More
2 Thank Aimee E
Response from NovotelHobson, Front Office Manager at Novotel New Plymouth HobsonResponded 1 week ago
Thank you for taking the time to share your review.
We are so pleased you enjoyed our wonderful hotel however I apologise the bikes were unavailable during the couple of days you were with us. We have since had them returned and have...More