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Hilton Queenstown Resort & Spa

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Hilton Queenstown Resort & Spa
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2,285 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Queenstown Resort & Spa
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Showing 2,180: English reviews
Auckland, Auckland, New Zealand
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2016

real 5 stars hotel ,happy with pretty much everything ,only little thing is they don't have executive lounge . even they are Hilton Brand , but not a Double tree, they do need an joint executive lounge , because they have a decent room quantities , I don't think any excuse why they don't have the lounge . but overall... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Ferdinand Z
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for completing the review. It isn't fortunate that we don't have a designated executive lounge however we are looking at the number of options how to address this at the moment. Thanks for your feedback More 

Berlin, Germany
1 review
Reviewed 17 March 2016

We spend only 2 nights in Queenstown but we gonna definetely come back to this Hilton. It's wonderful located. Its has great amenities, restaurants, bar, cafe, spa with great massages, Really friendly staff and we had super nice room with lake view which was super clean and has eveything what we needed. I really recommend this hotel!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sandra N
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you Sandra. Hope to see you back soon! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2016

Looking tired and not very clean. Location good, Queenstown is a beautiful town. Cleaning staff are not supervised and do not have the experience to maintain a 5 or 6 star hotel. Bar and breakfast staff were good and attentive.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank wayne r
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for your feedback. I will certainly share your cleaning concerns with the team and identify any training needs. We hope to see you back again soon More 

Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2016

Beautiful location. Pleasant staff, but not always very knowledgable. For instance, one is given a schedule for transport to and from Queenstown. The schedule does not mention the cost of the public bus, or that a transfer is required, and that there is not always a connection. The Internet was snail slow - if it worked at all. Avoid the... More 

Helpful?
1 Thank N0rah-911
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for your feedback. I have already shared your comments with the spa team. And I do understand from your response there is a high level of frustration regarding the spa. I was happy to read that you were very pleased with the service and friendliness of the team. I hope I am correct in assuming the other aspects... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2016 via mobile

We have just come home from 4 nights at this resort. Extremely lovely and helpful staff , beautiful rooms and swimming pool. We had a hire car , was easily parked in the car park and only a quick walk to the hotel. Taxis are expensive to get into Queenstown and back. Would definitely stay here again 😊

Helpful?
1 Thank Belinda H
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for staying with us. I'm glad to read you had a good time in Queens town and we hope to welcome you back again soon More 

san francisco
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 March 2016

Unfortunately only spend one night. It was sooooo great. The wonderful English chap at the front was so warm and welcoming. We ended up getting a room better than what we paid for. Beautiful views, fireplace and macaroon on arrival. Thanks very much dude :) Oh The valet parking was so convenient and cheap. Great experience. If I'm in QT... More 

Helpful?
Thank richa a
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you so much for your your review and I'm glad you had a great stay with us. I will figure out who the English chap and be sure to share with him your feedback. We look forward to your next visit More 

Auckland, New Zealand
Level Contributor
3 reviews
3 hotel reviews
Reviewed 14 March 2016

A nice hotel set in a beautiful location alongside the river. A picturesque location, making for great relaxation. Sure to be a fantastic experience in the winter skiing season. Access to city is by water taxi which is $10, much cheaper than by taxi.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Vinod H
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for your review. I am happy you enjoyed your time in Queenstown. I am always a fan to take the water taxi into town. Great way to travel! More 

Auckland, New Zealand
1 review
Reviewed 13 March 2016

We were using the hotel for a large event. For a hotel that sells itself as being one of the best it certainly did not deliver on many fronts. We had great service in the Mee Mee Restaurant and in the shop, but the room and conference facilities were not up to standard. And food/service in the main breakfast restaurant... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Faye H
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Faye thank you for your review. Im glad we had a chance to catch up on the phone. We look forward to welcoming you back! More 

Camden, Australia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 March 2016

Unfortunately i never actually got to stay in this hotel but felt a review was needed for it's horrible reservations service. I had booked and paid for my room in November last year for my stay April this year. Last week i got an email to say that 2 of my nights i am booked in are now sold out... More 

Helpful?
5 Thank meic86
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Bit of a strange story. Please reach out to me if there's anything I can do to assist. More 

Brisbane, Australia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 March 2016

The first room we were allocated was a beautiful and expansive suite with a less than desirable view of the construction site next door. Luckily we were moved to a ground floor lake view room with a minimum of fuss. This room was also pure luxury with massive bathroom, sitting room complete with open fireplace and comfortable bed. The hotel... More 

Helpful?
Thank Pollypocket246
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you so much for your review. So pleased you had a good Stan I'll be sure to share your positive feedback about the team. Always great to hear when someone takes the time to complement the team for a job well done. More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more   less 

Additional Information about Hilton Queenstown Resort & Spa

Address: 79 Peninsula Road | Kwarau Village, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $264 - $828 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Booking.com, Orbitz, Hilton EMEA, HotelTravel.com, Priceline, Cheap Tickets, Odigeo and Agoda so you can book your Hilton Queenstown Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Queenstown Hotel Queenstown
Hotel Style:
#3 Spa Hotel in Queenstown
#4 Business Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#18 Luxury Hotel in Queenstown
#19 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Queenstown Resort & Spa staff and other travellers.
12 questions
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Questions? Get answers from Hilton Queenstown Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a lake view!”
  • View of the hotel form the water taxi
 of 5 bubbles Y1465RLjohnb, 29 Nov 2016 | Read review
“Lake View rooms are great!”
 of 5 bubbles 187shaner, 27 Nov 2016 | Read review
“Lake view rooms are worth it”
  • View from ur room
 of 5 bubbles zzrbell, 25 Nov 2016 | Read review
“If HH Gold or higher, don't buy an upgrade in advance; you may be offered a free upgrade, depending on occupancy.”
  • View from room over balcony
 of 5 bubbles bikerjff, 17 Nov 2016 | Read review
“a room with a view and it is amazing... This is it”
 of 5 bubbles wadiak, 13 Nov 2016 | Read review
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