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Copthorne Hotel and Resort Queenstown Lakefront

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Copthorne Hotel and Resort Queenstown Lakefront
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700 Reviews from our TripAdvisor Community

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There are newer reviews for Copthorne Hotel and Resort Queenstown Lakefront
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Showing 618: English reviews
Somerset
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 February 2014

Great views from this hotel. Good location close to town centre which was down a fairly steep hill. Friendly helpful staff. Rooms adequate with very comfortable beds. Food for both breakfast and evening meals gave a very good choice and was cooked well. We were originally staying for three nights but due to my wife tripping over a loose paving... More 

Helpful?
1 Thank holidayhog
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Many thanks for your comments and I hope your wife is fully recoverd now. More 

Glasgow, United Kingdom
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 February 2014

Stayed here for three night as part of a month long tour. The lakeside views are wonderful however the room was sadly very shabby and grubby. I could write my name on the dust!The location is close to the town centre and a short cut along the waterfront helped rather than climbing the steep hill. Several package holidays obviously use... More 

Helpful?
Thank Juniepie250555
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Thank you for your comments we appreciate your feed back, I will pass on your comments to ensure we clean your room properly. We are in the process of upgrading the rooms and the next 40 will be done early this year, thanks again for your comments. More 

Congleton, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 February 2014

We stopped at the Copthorne Hotel for 3 nights, our room had fantastic views over the Wakatipu Lake and across to the Mountain. Queens towns offers lake side attractions & numerous water activities. The Restaurants were numerous and offered plenty of choices for all tastes. We ate at Fishbone Restaurant & Captains Restaurant both had very good food & service.... More 

Helpful?
Thank John H
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Thank you for your comments, glad you enjoyed your stay in Queenstown and the hotel, thanks again. More 

Melbourne, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 January 2014

The best part of this hotel for me was the customer service! The staffs were great and always had a smile on their face. Special thanks to Vera for recommending some excellent dining options and activities. The location is good with lake views from many rooms and just 5 mins walk from the city centre via hotops rise (a bit... More 

Helpful?
Thank SounakB7
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Many thanks for your comments I will pass them on to Vera, glad you enjoyed your time in Queenstown More 

Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 January 2014

We stayed here for 3 nights. The hotel is well located and is about 10mins from the town centre. The views are worth dying for with gorgeous vistas of the lake in front with the Remarkables in the background. We stayed in a 2 bedroom suite which was built as a duplex. Extremely spacious apartment with separate bathrooms and restroom... More 

Helpful?
Thank Ash2501
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Thank you for your comments, glad you enjoyed the views and we appreciate your feedback. More 

New York City, New York
Level Contributor
81 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 20 January 2014

This hotel has seen better days. If you can’t find a better option, it will do, but the rooms definitely need an upgrade. It is a short 5-minute walk into town, but there are lots of hotels better location. We also stayed at the Novotel Queenstown Lakeside Hotel, which is much better maintained and closer to the town center. Their... More 

Helpful?
1 Thank KilburnPost
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Thank you for your comments on the hotel and we are in the process of refurbishing the rooms on an ongoing basis, we have now completed nearly 200 of the 240 rooms and appreciate that some may feel that the older rooms are a little dated, thank you again for your feedback. More 

Main Beach, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 January 2014

We had four nights in this hotel. The view from our room was lovely on the fourth floor and our room also had a balcony (most don't). However the hotel itself was not so amazing. We arrived in the evening after an exhausting drive to find that no parking was available. So we unloaded our bags from our car onto... More 

Helpful?
Thank KatieW07
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Thank you for your comments on your recent stay at the hotel. The bird poo has been cleaned up and I apologise for this. I hope you enjoyed your time in Queenstown. More 

adelaide
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 January 2014

this hotel is excellent to stay even though we had the same issue with car park as the other hotels in new zealand but this hotel was more accommodating they up graded us to a room with a view and free car parking; the staff was very good would stay here again and thoroughly enjoyed the spa bath very relaxing;the... More 

Helpful?
Thank AdelaideStranger
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Many thanks for your feedback and I am glad you enjoyed your stay, I will pass on your comments to the staff, thank you for your time. More 

Gosford, Australia
1 review
Reviewed 11 January 2014

My daughter and I have just arrived home after spending 5 nights at the Copthorne Hotel Lakefront . Whilst we were extremely happy with the Copthorne ( my second stay ) our experience turned rather unpleasant when I discovered upon packing to leave, that my Sony Playstation Vita had been removed from my suitcase ( always in a locked room... More 

Helpful?
Thank WillJohn53
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Many thanks for your comments regarding your stay, I have read both incident report and your comments and I am truly sorry that your Play station has gone missing, this is still under investigation. Thank you for your time in reporting this to us and again for sending us some feedback. More 

Gunnedah, Australia
Level Contributor
116 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 January 2014

We have a lakefront view on the forth floor. King pillow top bed. Unbelievable views. Truly breathtaking and surreal! This is our third stay here. The first one was crap. Really dreadful room, a few days later we came back and requested something better which the staff obliged us with and gave us an amazing ground floor room overlooking the... More 

Helpful?
1 Thank MummaD68
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Many thanks for your kind comments, glad you enjoyed your stay and I will pass on your comments to the staff. Thank you again for your feedback. More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Copthorne Hotel & Resort Queenstown Lakefront has a Qualmark Enviro Gold Award for Sustainability. ... more   less 

Additional Information about Copthorne Hotel and Resort Queenstown Lakefront

Address: Corner Frankton Rd & Adelaide St, Private Bag, Queenstown DX ZP95021, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $176 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel and Resort Queenstown Lakefront 4*
Number of rooms: 240
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Also Known As:
Copthorne Hotel Queenstown Lakefront
Hotel Style:
#36 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel and Resort Queenstown Lakefront staff and other travellers.
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Questions? Get answers from Copthorne Hotel and Resort Queenstown Lakefront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check if you want a room with views”
 of 5 bubbles ianm658, 29 Nov 2016 | Read review
“Spend a little extra and get the Lake view rooms - huge windows where you take in the magnificent view.”
 of 5 bubbles KerryThied, 26 Nov 2016 | Read review
“Rooms with a lake view are excellent.”
 of 5 bubbles , 17 Nov 2016 | Read review
“All rooms would be quite”
 of 5 bubbles Bubbles10024370, 2 Nov 2016 | Read review
“Find another hotel if you want a good room.”
 of 5 bubbles travelers_jg_dm, 2 Oct 2016 | Read review
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