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Copthorne Hotel and Resort Queenstown Lakefront

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Copthorne Hotel and Resort Queenstown Lakefront
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701 Reviews from our TripAdvisor Community

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There are newer reviews for Copthorne Hotel and Resort Queenstown Lakefront
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Showing 619: English reviews
Perth, Australia
Reviewed 23 October 2013

The Copthorne Lakefront hotel has been a good place to stay during my tour of the south island, my room with a large kingsize bed, balcony with a view to Lake Wakatipu, and plenty of room. I've not explored the facilities of the hotel, however I've had room service for breakfast each day which has been very good, and tonight...

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Helpful?
Thank BryGL
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Many thanks for your kind feed back on the hotel, your breakfast card should have been replaced and I have taken this comment to housekeeping in order for them to ensure all of the door hangers are checked. Glad you enjoyed your stay.

Auckland Region, New Zealand
Reviewed 22 October 2013

We have stayed at the Copthorne a couple of times now and have always been really happy.The rooms are warm, clean, spacious and modern with nice bathrooms and lovely views over the lake. It is only 5 mins walk to town (but uphill on the way home!) and the staff are helpful. On our most recent trip we stayed our...

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Helpful?
Thank Shelley K
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Sorry we were not able to get you in on your return, we do have car parking under the hotel and I will make sure Front Office staff are making everybody aware of this, thanks for the feeedback.

Sydney, Australia
Reviewed 15 October 2013

Very nice 2 bedroom apartment, clean and spacious. Fantastic location. Only problem is the clearance height of garage, if you have a large 4wd with roof-box, don't drive in. Otherwise, you will be stuck.

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Helpful?
Thank sheenzhaox
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Thank you for your feed back on your recent stay and glad you enjoyed it, we do have height limitations on the car park and most can get in other than 4 wheel drives with top boxes as you say, appreciate the feed back.

London, United Kingdom
Reviewed 14 October 2013

The hotel is 5-10 minutes away from the city centre by walk but it is on a steep hill. Getting back can take 10-20 minutes depending on fitness. Staff is friendly and polite. Breakfast is worth it as there is a variety to choose from. Starts at 6am to accommodate for early morning tours. Room was clean. We had a...

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Helpful?
Thank Sydney0610
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Thanks for taking the time to post a commnent andI hope you had an enjoyable time in Queenstown

Auckland
Reviewed 4 October 2013

The location is amazing. Its only 300 Metres or less to town and the bus stop is only 30 metres away. The view is great and the rooms are clean and tidy and I also found them to very warm. We only needed the heater 1 night. The only downsides were that we requested 2 double beds but were only...

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Helpful?
Thank Born_In_NZ
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Thank you for your feed back, and apologies for getting your booking wrong, appreciate your comments and hope you enjoyed Queenstown.

Whittlesey, United Kingdom
Reviewed 1 October 2013

We stayed here for 2 nights. Initial thoughts were 'this is really nice & not overly expensive'. The room was clean & spacious. However, our room (2401) was located fairly close to the lift and was not very well sound-proofed. The corridor outside was tiled & you could easily hear conversations & anyone passing with suitcases. On one morning a...

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Helpful?
Thank Rogita180
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Thank you for your comments on your stay and I was sorry to hear that you were woken so early by the lifts and people passing, I thank you again for your feedback.

Brisbane, Australia
Reviewed 26 September 2013

I stayed at this hotel in September 2013 with my daughter (12). We found all the staff to be incredibly helpful. We tried the bar food one evening - it was such good value compared with the rest of town and such outstanding quality we ate there most evenings....the steak was lovely and tender, lamb burgers were tasty and the...

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Helpful?
Thank Lewop1
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Many thanks for your revue and the kind comments about your stay at the Copthorne Hotel and Resort, I will pass on your comments about both food and service. Thank you again for your feedback and I am glad you enjoyed Queenstown.

Sydney, Australia
Reviewed 17 September 2013

We had a lovely stay here. Great view, great service, friendly staff. Walking distance into town (about 5-10mins) which made it very convenient but note that you have to walk uphill on your return trip (not too far though!) The buffet breakfast was lovely (this was included in our deal). The lunch menu at the restaurant is very affordable and...

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Helpful?
1Thank Naomi F
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Many thanks for the feedback on your stay, Apologies for the Laundry incident we certainly should have had this back to you in a more timely manner. Glad you enjoyed your stay and the views of the Lake.

Christchurch, Canterbury, New Zealand
Reviewed 4 September 2013

Just 10-15mins walk from town centre. Friendly staff especially the room service staff, and most of the reception staff. The overall cleanliness was well, and this including the private spa pool facilities. The water wasn't consistently hot though, and the bathroom was a bit small but maybe that's because I stayed in a standard room.

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Helpful?
3Thank Tiffany421
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Thank you for your comments and glad that you enjoyed your stay, we are gradually upgrading the rooms with another 40 rooms being upgraded early next year bringing the total to 186. I will pass on your comments to our engineer regarding the water. Thanks again for your feedback.

Auckland Region, New Zealand
Reviewed 3 September 2013

I arrived at the Copthorne and found the TV and heater didn't work. I rang reception and a repairman came and found the TV wasn't plugged in correctly. He found the heater had blown a circuit breaker and reset it. I went out and left the heater on as the room was cold. I came back and found the heater...

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Helpful?
1Thank Denis M
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review

Thank you for your feed abck on the hotel, I cant say much about the issue of the broken heater but I will see why it keeps blowing a fuse. Appreciate the feed back thanks again.

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Copthorne Hotel & Resort Queenstown Lakefront has a Qualmark Enviro Gold Award for Sustainability. ... more   less 

Additional Information about Copthorne Hotel and Resort Queenstown Lakefront

Address: Corner Frankton Rd & Adelaide St, Private Bag, Queenstown DX ZP95021, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $174 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel and Resort Queenstown Lakefront 4*
Number of rooms: 240
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Also Known As:
Copthorne Hotel Queenstown Lakefront
Hotel Style:
#36 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel and Resort Queenstown Lakefront staff and other travellers.
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Questions? Get answers from Copthorne Hotel and Resort Queenstown Lakefront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check if you want a room with views”
 of 5 bubbles ianm658, 29 Nov 2016 | Read review
“Spend a little extra and get the Lake view rooms - huge windows where you take in the magnificent view.”
 of 5 bubbles KerryThied, 26 Nov 2016 | Read review
“Rooms with a lake view are excellent.”
 of 5 bubbles , 17 Nov 2016 | Read review
“All rooms would be quite”
 of 5 bubbles Bubbles10024370, 2 Nov 2016 | Read review
“Find another hotel if you want a good room.”
 of 5 bubbles travelers_jg_dm, 2 Oct 2016 | Read review
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