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Heritage Queenstown

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Heritage Queenstown
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1,353 Reviews from our TripAdvisor Community

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Showing 1,302: English reviews
Ripon, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

Enjoyed our stay, food in Dinning Room was excellent, especially the beef fillet! Staff were attentive and smiled. Not 5 star as we felt the cream decor was a bit off putting and dull, other than that a good base for visiting Queenstown and the surrounding area.

Helpful?
Thank Arkholme
Level Contributor
7 reviews
6 hotel reviews
Reviewed 5 days ago NEW via mobile

Wasted my money booking this hotel. The room was ok, nothing great. The radiator didn't work in my room. Moreover, the staff lacked the warmth. Will never come back. The hotel should look at ventilation in the room. The biggest put off was a person whom my husband met in the parking who literary was so rude for parking at... More 

Helpful?
Thank Ambica A
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Ambica A, Thank you for taking the time to leave your feedback, which was expected. I am sorry that having had the opportunity to speak with your husband and both parties having discussed- parting with a handshake would have been an appropriate conclusion. The moving of bollards, signage and safety cones on property is not condoned as this... More 

England
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Spent 5 nights at this excellent hotel on the edge of Queenstown just a 10 minute walk downhill to town. Quiet and beautiful location, excellent local bus service if you must. Clean spacious rooms, delicious breakfast and the best bed I've ever slept in. Brilliant and helpful staff especially Regan on Reception and Tom in the bar. Staying here a... More 

Helpful?
1 Thank Skilady56
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Skilady56, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay and that you liked the beds - they were specially selected by a Chiropractor to ensure our guests have the best possible rest. Your kind comments are very much appreciated. It is part... More 

Aberdeenshire, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Great location on a hill overlooking the lake. Staff were very friendly and also very helpful. Concierge in particular was very good for advice on sightseeing etc. Room was modern, spacious, clean and comfortable. Big comfortable bed and nice bath and shower room. Pool, sauna, jacuzzi and gym available. However the pool was quite cold and there were no lockers... More 

Helpful?
Thank Alister1960
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Alister1960, Thank you for taking the time to leave your feedback following your recent stay. It is great to hear that you made excellent use of the facilities we have on offer here. I am delighted to hear that our team provided you with the high levels of service that we pride ourselves on. I will pass on... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

we stayed here for four nights.the experience was nice. The property is clean and well maintained. The room was clean with all the facilities. buffet breakfast was not well spread. can be better. staff was helpful and courteous. overall there is scope of improvement.

Helpful?
Thank Sankalp D
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Sankalp P, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. i am delighted to hear that you had a nice stay and that our team provided you with the high levels of service that we... More 

Sunnyvale, California
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Great property if it wasn't the weekend of the QT marathon. Room rates here were jacked up 2.5x the normal. Breakfast room staff seemed to still be in training. Otherwise a good option, save for the very long hike up the hill from town.

Helpful?
Thank Tim_Meadows
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Tim_Meadows, Thank you for taking the time to leave your feedback following your recent stay. Due to the Marathon, Queenstown runs at very high occupancy over this weekend. Events such as this will always increase hotel rates and availability is limited. Rates fluctuate daily depending on demand and as a general rule the further in advance you book... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

We stayed at the Heritage for 2nights of our Honeymoon. The service from the staff was terrible & the hotel needs an update. Definitely not up to standard we were expecting. I would not recommend this Hotel.

Helpful?
2 Thank Rebecca O
Burbank
Level Contributor
3 reviews
Reviewed 1 week ago

We made this reservation at the last minute. I think the price charged was fair for the deluxe accommodations. Staff was very friendly and helpful. Especially Mathieu in the McKenzie restaurant located on premises.He was very helpful and friendly. The food and the service in the restaurant was equally as wonderful as the accommodations. It is about a half mile... More 

Helpful?
Thank Steve F
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Steve F, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. I will pass on your kind words to Matthieu... More 

Citrus Heights, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We were booked into this lovely hotel on a "groupon" trip. The hotel is relatively close to town but not in the thick of it which was nice. The staff was lovely and our daily buffet breakfast was delicious. Our room had a view of the lake and mountains and we could hear the stream running down the hill. All... More 

Helpful?
Thank Mary Beth G
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Mary Beth G, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you had the perfect holiday and that you made good use of the facilities that we have on offer here. Most of our guests do like that we are away from the hustle and bustle... More 

itinerant doctor
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

Sitting in bed wishing I had an electric blanket or a hot water bottle. I have just put on socks!! New Zealand weather is erratic especially in the South and good hotels must adjust their heating accordingly. There is fresh snow on the hills but no-one here has noticed. In contrast the young man who booked me in and showed... More 

Helpful?
1 Thank Daphnekiwi
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Daphnekiwi, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. On request we have extra blankets, heaters, hot water bottles and electric blankets that we can make available for our guests - please accept my apologies... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $206 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#20 Luxury Hotel in Queenstown
#21 Romantic Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Queenstown staff and other travellers.
14 questions
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See all questions (14)

Questions? Get answers from Heritage Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in lakeside wing on 3rd floor. It was quiet and you can park your car in the basement of your wing.”
 of 5 bubbles Alister1960, 23 Nov 2016 | Read review
“A room with a lake view would be outstanding if you planned on spending enough time in your room to warrant the extra cost.”
 of 5 bubbles stevefZ8204MQ, 22 Nov 2016 | Read review
“We were in Forrest on the third floor at the end of the hall. The third room from the end had a bigger balcony but it was lovely and QUIET.”
 of 5 bubbles 302marybethg, 22 Nov 2016 | Read review
“Request a room with a view, it will be worth it”
 of 5 bubbles acmp7577, 14 Nov 2016 | Read review
“Best views from exit I've rooms in the forest wing or lake wing ! But all rooms are clean and tidy”
  • Executive room forest wing
 of 5 bubbles U6938FVdanielo, 12 Nov 2016 | Read review
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