Heritage Queenstown

Heritage Queenstown

Mount Turnbull from our Hotel Balcony
Traveller (886)
Panorama of the Executive at the Heritage Queenstown
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Panoramas (12)
Heritage Queenstown Icon Conference Room
Room & Suite (582)
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About

4.0
#25 of 66 hotels in Queenstown
4.1 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Heritage Hotel Queenstown is a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Skiing
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Interconnected rooms available
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
On-demand films
VIP room facilities
Iron
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
4.5 of 5 stars
HOTEL STYLE
Park View
Lagoon View
Languages Spoken
English, Chinese

Location

91 Fernhill Rd, Queenstown 9300 New Zealand
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 50 out of 100
50
Frankton Airport
1 Attraction
within 1 kilometer
4.0
4.0 of 5 bubbles2,324 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Heritage Queenstown charms many visitors with its cozy and comfortable ambiance, complemented by scenic views from its well-appointed rooms. Guests have called out the convenience of in-room kitchenettes and laundry facilities, praising the hotel's cleanliness and the spaciousness of accommodations. Although some reviewers warn of slightly outdated room features and maintenance issues, the professional and friendly staff often earn rave reviews. Nevertheless, opinions on the hotel's value for money vary, with some travelers finding the amenities overpriced.
Atmosphere
Comfortable
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed

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2,324Reviews25Q+A100Room tips
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Detailed Reviews
Mozzroom wrote a review Jul 2020
New Plymouth, New Zealand622 contributions193 helpful votes
4.0 of 5 bubbles
Stayed here for four nights in July and on the whole was pretty impressed with the hotel.
Our room was of a good standard and the free parking garages under each accommodation wing were great if you have your own car.
Buffet breakfast was good with enough options to satisfy most people.
The hotel also has a well equipped self service laundry at a very reasonable price to wash all your gear after a day on the ski slopes.
The only problem I encountered was the Wifi which in our room was so slow it was hopeless but not sure whether it was the same through out the whole hotel.
Also if you don't have a car and don't like walking stay somewhere else as the hotel is about 15 mins walk to town with some of it uphill.
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Date of stay: July 2020
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lord MacDuff wrote a review Mar 2020
Scotland, United Kingdom660 contributions406 helpful votes
3.0 of 5 bubbles
We booked a Lakeside room but we were shown to a room which was next to the main road with more noise than view. As they were busy we had no alternative but to upgrade at our cost of $50 per night to a Lakeside View room which was so much better with incredible views. The tired and not so clean room had a well found kitchenette (with coffee machine / pods) and washing machine/dryer which we had difficulty operating and Sky TV and great wifi was appreciated. Staff were responsive to our requests for help with the dryer and with bugs in our room. Underground parking with lift direct to your floor was efficient (when you could get it) and were we glad of a car as the walk back from town is uphill! Parking is limited in town and we were able to park our car in a free parking area whilst we went on an TSS Earnslaw cruise (highly recommended).
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Date of stay: February 2020
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: Ensure you get a quiet room away from the road noise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
holdenfj wrote a review Mar 2020
sydney172 contributions72 helpful votes
3.0 of 5 bubbles
This is an older up market hotel which is due for some refurbishment to keep it competitive.Wear and tear showing in some areas.The rooms are large and the beds comfy. I asked for a quiet room away from the traffic noise from the road and when we entered the room alocated, found they had given us just what I didnt want. A room with the traffic noise, no double glazing and no relief from the vehicles tearing up and down the hill outside, overlooking the road. I promptly returned to reception and repeated my request and we were given what I wanted, a nice quiet room overlooking the bush. Always annoys me when they do this and hope to get rid of the worst rooms first in the hope guests wont complain. Parking was underground and although tight in some spots we did not have any issues with it. The self service laundry is located in one section of the basement car park, which whilst handy could be a bit creepy at night if you are alone. The issue that was annoying was, we received a letter under our door the next moring of our two day stay, telling us our room would not be cleaned until after 3pm that day as there were a large number of people checking out. We went out for the day and when we returned to have a rest and change for dinner,at around 5pm, found our room still had not been cleaned and wasnt done until around 6pm, and even then we told them to just do towels and empty the bins to save them time and us having to sit around to wait until they finished. This should not happen. Not the cleaning staffs fault but management's poor organisation.
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Date of stay: February 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
Room Tip: A room either overlooking the lake or the garden or the bush, not overlooking the noisy road.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PAAbee wrote a review Feb 2020
East Greenville, PA244 contributions228 helpful votes
4.0 of 5 bubbles
The Heritage Queenstown is a located on a quiet hill overlooking lovely Lake Wakatipu. It is a large hotel with ample amenities including huge, clean, comfortable, spacious rooms with seating areas complete with couches, chairs, coffee tables and writing areas. Rooms are equipped with refrigerators, safes, spacious closets, large bathrooms with walk-in showers along with irons, ironing boards, minibars and coffee/tea/hot chocolate service.

The hotel is located about a 10-15 minute walk outside the city. Municipal bus service is freely available right across the street from the hotel's entrance which makes it easy to access the city if walking is not desired.

Hotel staff are courteous, helpful, professional and a concierge is freely available to answer questions or to book activities.

If you're looking for a quiet hotel, with ample amenities and don't mind a short walk into town, the Heritage would be right for you.
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Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KevinkHeritage, General Manager at Heritage Queenstown
Responded Feb 19, 2020
Dear PAAbee Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is with feedback form our guests that allows us to improve our product and service. We really do appreciate you taking the time to wtite a review. Kind regards KevinK GM
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hichelle wrote a review Jan 2020
Boston, Massachusetts186 contributions141 helpful votes
4.0 of 5 bubbles
My husband and I booked this property last Feb for our 1st trip to beautiful NZ. We were on a motorcycle trip for 10 days and came from Mount Cook. The switchback roads are very narrow coming into Queentown and cars were passing our bike around corners carelessly.

We arrived at the hotel around mid afternoon and were able to check into our forest wing, building 1, 2nd floor room which had a balcony overlooking the woods but you could hear (not see/walk downhill to waterfall). The room was a decent size with a fridge, lots of closet space and a heated towel bar. :) We did use the pool (1/3 of it under roof near hot tub) gym and sauna a few times. We couldn't see the lake from our room (higher floors I'm sure could glimpse it) and it was a 20 minute walk downhill to park/beach with views of the beautiful lake with many restaurants and shops. I noticed that the room rate online was lower and sent an email (Dec 24) to reservation manager but didn't hear back till after Christmas. A discount I'm told didn't apply, a room upgrade would of been nice!

We had dinner downtown the 1st night at a seafood restaurant along the water (sorry didn't get name of it) and delicious gelato at Mrs. Ferg's. There were quite a few people out and about. The next day we had a Christmas luncheon (about $80 US dollars per person) in their function hall, which was a delicous buffet with 1 included glass of champagne. We paid to have a decent breakfast buffet for both mornings.

We enjoyed our stay and ability to park our bike underground but would of enjoyed a room with a better view and breakfast included for the price we paid.
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Date of stay: December 2019
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KevinkHeritage, General Manager at Heritage Queenstown
Responded Jan 28, 2020
Dear hichelle Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is with feedback from our guests that allows us to improve our product and service. It is wonderful to hear that you enjoyed your stay with us and the Motorcycle road trip must of been fantastic, by the sounds of it you really made the most of the Queenstown experience. I will pass on your kind words to our team. I look forward to welcoming you back to the hotel in the near future. Kind regards Kevin K GM
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RachieNZ89 wrote a review Nov 2020
Wellington, New Zealand17 contributions18 helpful votes
3.0 of 5 bubbles
I really wanted to love my stay here but personally this hotel was not to my taste. The décor, while I think aiming for a kind of castle/alpine lodge feel felt a bit dark and dated.
Overall, the room was comfortable. There was a selection of teas coffees, kettle, fridge and some single serve UHT milk containers provided. On housekeeping I noticed teaspoons from room servicing left on the little tables on the hall for a couple of nights so would encourage attention to detail. That being said their cleaning of the lifts every hour and hand sanitiser was a good touch.
Breakfast was included in our stay and was quite a nice selection. The staff were all friendly and approachable and the parking and location met our needs.
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Date of stay: October 2020
2.0 of 5 bubblesRooms
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris McCann, Guest Services / Front Office at Heritage Queenstown
Responded Dec 13, 2020
Good Afternoon, Thank you for taking the time to leave your feedback. We take all feedback seriously as this helps us to continually improve our service and guest experience. I will take up your concerns with the senior management team. We do have a refurbishment planned for the future and I do hope we can welcome you again. Kind Regards,
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CLETUS1 wrote a review Jul 2021
hamilton63 contributions21 helpful votes
3.0 of 5 bubbles
Was a nice hotel, although the rooms were starting to become a bit dated.
The day before check in we were informed that there would be no house keeping services due to short staffing. This was disappointing, especially due to the price of the rooms, making them not very good value for money.
When we went to use the bed, we found a lot of hair in the sheets / duvet from the previous guest. The staff were quick to change the bedding and offered a complementary drink as compensation. This was very disappointing and not something one would expect from a high rated hotel.
On a positive note the staff were very friendly and helpful.
I would not stay here again
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Date of stay: July 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris McCann, Other at Heritage Queenstown
Responded Aug 19, 2021
Dear CLETUS1, Thank you for your valuable response. We are sorry to hear that your stay was not up-to your expectation. While, we mention about the limited housekeeping service in the pre-stay emails that we send out to guests prior to their arrival, we must have missed yours one out due to not being able to obtain your contact information. I duly apologize about the issues that you have encountered upon your arrival. This is definitely not the service that we intend to provide. I assure you that an extra emphasis will be given in the future to make sure such incidents are minimized altogether. On a good note, I am delighted to see that the team did manage to impress you with their genuine and helpful service. I wish you well and hope to welcome you back to the hotel again soon. Warm Regards, T.H.E. Heritage Queenstown.
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Choon87 wrote a review Jan 2020
Singapore, Singapore54 contributions21 helpful votes
3.0 of 5 bubbles
As an Expedia+ member, we were welcomed with a drink each and late checkout (ie. +2 hours to 12nn). We were also given a free upgrade to a lakeview Suite. The hotel is on a hill, so the lake view was even better.
The checkin process was slow. We arrived at 1.30pm and was told the room wasn't "ready" (fair enough as check in is 2pm onwards). Ended up the room was only ready at 2.30pm. Saw another couple also waiting till 2.30pm, and the hotel wasn't full on the prior day!! We had the ala-carte breakfast and some items were freshly cooked while some (bacon) was obviously simply plucked from the buffet spread. The hotel does't offer a free shuttle to town (buses costs $5/pax) and is a 20mins walk to town. Recommended to walk as parking can be difficult to get in town.
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Date of stay: December 2019
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Room Tip: Get a lake view room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KevinkHeritage, General Manager at Heritage Queenstown
Responded Jan 6, 2020
Dear Choon87 Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is with feedback form our guests that allows us to improve our product and service. It is disappointing to hear that there was a slight delay in the check in process by 30 minutes. Please accept my sincere apologies. I do hope we can welcome you back to the hotel in the near future. Kind regards KevinK GM
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Kernel_Mustard wrote a review Sep 2020
Invercargill, New Zealand20 contributions3 helpful votes
3.0 of 5 bubbles
We had booked an Executive Deluxe Room, which is a larger than standard size, at their best available rate at short notice due to a change in plans. We have stayed here before on a number of occasions and enjoyed our stay. This time our room, was situated on the ground floor on the corner right beside the entrance/exit door to the wing and also have some sort of service cupboard beside it This meant we got a lot of noise from people opening/closing the entrance doors at all hours and also during the day had noise from use of the service cupboard on the other side of the wall. Due to Covid we also ordered a meal for 2 to be collected and eaten in our rooms. One of the meals was inedible and very disappointing (ribs). We did inform reception and they did take it off our bill. Overall we didn't feel the room was worth the rate charged, given the noise levels, and will consider this when we next travel to Queenstown.
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Date of stay: September 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris McCann, Guest Services / Front Office at Heritage Queenstown
Responded Dec 13, 2020
Good Afternoon, Thank you for taking the time to leave your feedback. We take all feedback seriously as this helps us to continually improve our service and guest experience. I will take up your concerns with the management team and I do apologize for the inconvenience caused during your stay. I do hope we can welcome you again in the future. Kind Regards,
Read more
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ChristineMarlb0r0ugh wrote a review Apr 2021
Blenheim, New Zealand32 contributions11 helpful votes
5.0 of 5 bubbles
Spent 5 nights here in a beautifully appointed Lake View Studio Suite as a treat to celebrate our wedding anniversary. The view from the private balcony has to be one of the best in Queenstown! We booked for 4 nights but loved it so much we added an extra night.
The room was huge, and looked newly refurbished with the most comfortable super king bed, plush new carpets and furniture, well stocked kitchenette with espresso coffee maker and complimentary pods. Lovely bathroom with bath and separate shower. Washer/dryer, everything we could have needed!
The whole place was immaculately clean, the staff all extremely friendly and helpful. Had nice dinners in the restaurant, and the daily cooked breakfast was delicious and set us up for the day. The location is quiet and peaceful, just out of town, parking was easy in the underground carpark, (also regular buses stop just outside).
We last stayed 10 years ago, but we definitely won't leave it that long again!
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Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Lake View Studio Suite was so worth the extra, and the view was amazing!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Dearle , General Manager at Heritage Queenstown
Responded Apr 26, 2021
Afternoon Christine, Many thanks indeed for your superb summary. The beds are very popular and have been especially made for Heritage Hotels, in fact we sell a good number of them to guests! Bus stop in either direction makes easy access of the great public transport service (just 20 minutes to the airport). Buses go every 15 minutes until 7.30pm and then 30 minutes after then. With best wishes Andrew Andrew Dearle Acting General Manager
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heatherdrewery asked a question Nov 2023
Flamborough, United Kingdom59 contributions26 helpful votes
Do the rooms have microwaves? Thanks!
Answer from Terese W
18 contributions1 helpful vote
Ours didn't but they have a carafe that boils water.
heatherdrewery asked a question Nov 2023
Flamborough, United Kingdom59 contributions26 helpful votes
Do the rooms have microwaves? Thanks!
Yasima asked a question Nov 2019
Meridian, Mississippi56 contributions13 helpful votes
How far is the hotel from the airport?
Answer from Jatbowelly B
18 contributions5 helpful votes
Quite a long way but we got a bus and with a local card buses are only $2 a trip so well worth getting a local bus card at the airport (at the paper plus store) we used the buses a lot as go past the hotel every 10 -20 mins
Lynpj asked a question Jun 2019
Ballarat, Australia254 contributions87 helpful votes
Does the hotel have laundry facilities Cheers
Answer from Sammy_H
Christchurch, New Zealand10 contributions1 helpful vote
Yes we had a washer dryer combo in our room.
Ajit Kurup wrote a tip Jun 3
Navi Mumbai, India27 contributions
3.0 of 5 bubbles
"Pls check parking charges"
Read full review
Trippax2 wrote a tip Mar 2024
Gosford, Australia76 contributions18 helpful votes
5.0 of 5 bubbles
"Parking your car at this accommodation does incur a daily fee. At time of writing this review it was $15 per day. "
Read full review
kevin wrote a tip Mar 2024
Canada12 contributions1 helpful vote
3.0 of 5 bubbles
"Be sure to get a lake view roon"
Read full review
Brian M wrote a tip Mar 2024
Manchester, England96 contributions61 helpful votes
5.0 of 5 bubbles
"Try to avoid the end rooms in the Lakeside buildings"
Read full review
Kelly T wrote a tip Mar 2024
Cincinnati, Ohio25 contributions13 helpful votes
2.0 of 5 bubbles
"Don’t bother booking lake view"
Read full review
Not the right property for you?
There are more places to choose from in the Queenstown area.
PRICE RANGE
C$181 - C$234 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage queenstown hotel queenstown, heritage hotel queenstown, queenstown heritage hotel
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
175
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Heritage Queenstown - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Heritage Queenstown
Which popular attractions are close to Heritage Queenstown?
Nearby attractions include One Mile Power House (1.1 km), Remarkables Look Out Seat (1.1 km), and Saint Omer Park (0.9 km).
What are some of the property amenities at Heritage Queenstown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Heritage Queenstown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Heritage Queenstown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Heritage Queenstown?
Yes, free public parking nearby and paid private parking on-site are available to guests.
What are some restaurants close to Heritage Queenstown?
Conveniently located restaurants include Nest Kitchen + Bar, Lombardi, and MacKenzies Restaurant @ The Heritage Hotel Queenstown.
Are there opportunities to exercise at Heritage Queenstown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Heritage Queenstown?
Yes, dry cleaning and laundry service are offered to guests.
Does Heritage Queenstown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Heritage Queenstown?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Heritage Queenstown?
Many travellers enjoy visiting Vesta Design Boutique (1.6 km) and One Mile Power House (1.1 km).
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