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Heritage Queenstown

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Heritage Queenstown
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1,436 Reviews from our TripAdvisor Community

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Showing 1,380: English reviews
Massachusetts
Reviewed 23 January 2016

The room was clean, the bed comfortable, the wifi was good, there is a safe in the room. The restaurant and bar were very nice and the staff was very friendly and helpful. The hotel is high on a hill with some nice views. You can walk to the town, but ii is a steep walk back up to the...

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Helpful?
Thank 605harry
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon 605harry Thank you for taking the time to offer your feedback following your recent stay with us. It is wonderful to hear your enjoyed your stay and found our beds so comfortable. I look forward to welcoming you back to the hotel in the near future. Kind regards Ken Lyell General Manager

Lahaina, Hawaii
Reviewed 21 January 2016

This is a very nice hotel with a pool. The buffet breakfast was great, as was dinner in their restaurant. But be warned..... if you are walking into town.....downhill is fine, but this hotel is at the top of a very steep hill so getting back is totally exhausting, albeit with glorious views of the lake on the way. However,...

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Helpful?
Thank mauijazzy
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon mauijazzy Thank you for taking the time to offer your feedback on your recent stay with us. It is great to hear you enjoyed your stay and your restaurant experience. I hope we can welcome you back to the hotel in the near future. Kind regard Ken Lyell General Manager

Redditch, United Kingdom
Reviewed 20 January 2016 via mobile

We stayed for one night with another couple. Lovely lake view suites which were very well equipped. Breakfast excellent (apart from the dire coffee) and friendly service. The outdoor pool area was well maintained and offered a pleasent spot to relax.

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Helpful?
Thank Bollybat
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon Bollybat Thank you for taking the time to offer your feedback following your stay with us. It is great to hear you enjoyed your time with us and our breakfast offering. I will pass on your comments about the coffee to our F&B Manager to follow up. I do hope we can welcome you back to the hotel...

Napier, Hawke's Bay, New Zealand
Reviewed 17 January 2016

We stayed at the hotel for a couple of nights and we thoroughly enjoyed our stay, The room was very nice and the staff were very friendly and helpful. The buffet style breakfast was very good. It is a nice 15 minute walk into town and as the hotel is on an elevated site then there are nice views also....

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Helpful?
Thank Louise R
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon Louise R Thank you for taking the time to offer your feedback following your recent stay with us. It is wonderful to hear you enjoyed your time with us and found our staff so friendly and helpful. I will pass on your kind words to the team. I look forward to welcoming you back to the hotel in...

New Zealand
Reviewed 14 January 2016

Extremely comfortable, well appointed rooms and excellent facilities. Friendly helpful staff. Handy to have a car here as its quite a way into town. On a previous visit they provided complimentary bus transport to town but no longer appear to do this. Would definitely stay again.

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Helpful?
Thank Fourkiwis
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon Fourkiwis Thank you for taking the time to offer your feedback following your recent stay. It is great to hear you found our rooms so comfortable and well appointed. I look forward to welcoming you back to the hotel in the near future. Kind regards Ken Lyell General Manager

Limekilns, United Kingdom
Reviewed 14 January 2016 via mobile

The best thing was the level of comfort with the bed, we had a great night's sleep! The staff on reception could also have not have been more helpful as well, Vikram spent time helping us choose and book the activities we wanted to do. The hotel is a 15 min walk from town and the free wifi is capped,...

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Helpful?
Thank Stephen_Ian
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon Stephen_Ian Thank you for taking the time to offer your feedback following your recent stay with us. It is great to hear you enjoyed a quality night sleep! I look forward to welcoming you back to the hotel in the near future. Kind regards ken Lyell General Manager

Blackburn, United Kingdom
Reviewed 12 January 2016

This hotel was just perfect for us, we were ready for a quiet relaxing time, it was just a nice distance from Queenstown where you could walk and have a meal & drink , then return to a quiet location. The staff were so friendly and could not do enough for you. I would definitely recommend this hotel

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Helpful?
Thank Angela S
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon Angela S Thank you for taking the time to offer your feedback on your recent stay with us. It great to hear you enjoyed your stay and some time time to relax. I will pass on your kind words to the team. I do hope we can welcome you back to the hotel in the near future. Kind...

Wellington, New Zealand
Reviewed 12 January 2016 via mobile

We needed to find a room at short notice and the experience with the Heritage was excellent from start to finish. The reception staff were helpful and friendly - including getting housekeeping to prioritise the room for an early check-in. The room was amazing and good value considering the time of year and location. I would definitely return.

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Helpful?
Thank Alex H
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon Alex H Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to hear you enjoyed your experience - I will pass on your kind words to the team. I look forward to welcoming you back to the hotel in the future. Kind regards Ken Lyell General Manager

Cannock, United Kingdom
Reviewed 10 January 2016 via mobile

The rooms here were very nice and it was good to have free wifi too, but could have done with air conditioning. It's just far enough out of town to keep away from the hustle and bustle and a nice walk along the lake into town, but it's high up a hill, good for great lake views, but a tough...

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Helpful?
Thank baggiewhite
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon baggiewhite, Thank you for taking the time to offer your feedback on your recent stay with us. It is great to hear you enjoyed your stay and a nice walk along the lake. I look forward to welcoming you back to the team. Kind regards Ken Lyell General Manager

Perth, Australia
Reviewed 9 January 2016 via mobile

Stayed here for a few nights over New Year's. Parking was an issue - we had to park across the street one night but otherwise the undercover parking was good. Wifi was excellent, the room was nice and the location - just out of town - worked for us. Nice views from the top of the hill, although our room...

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Helpful?
Thank Mick R
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon Mixz0r Thank you for taking the time to offer your feedback on your recent stay with us. It is great to hear you enjoyed your stay with us. New Years is the one of the busiest times for the hotel and our car park, my apologies you were unable to secure a spot on one night. I do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $191 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#22 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Queenstown staff and other travellers.
16 questions
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Questions? Get answers from Heritage Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Do not miss the Walter Peak High Country Farm. It is excellent.”
 of 5 bubbles DebMassachusetts, 18 Feb 2017 | Read review
“If only a couple, you will be fine. If more that 2 adults, you will have an uncomfortable sleep.”
 of 5 bubbles , 15 Feb 2017 | Read review
“Rooms with views of Lake Wakatipu are worth the extra money during your stay”
 of 5 bubbles 781terrys, 14 Feb 2017 | Read review
“Rooms are very quiet, rather dark and either face the lake at the front or the forest to the rear.”
 of 5 bubbles patricia186390, 12 Feb 2017 | Read review
“Check room location when booking. And air con is standard!”
 of 5 bubbles Jdmd2015, 8 Feb 2017 | Read review
5 of 5