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Heritage Queenstown

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Traveller (531)
Room & Suite (444)
Pool & Beach (29)
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Overview
  • Excellent46%
  • Very good38%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“forest wing”(55 reviews)
“lake view”(104 reviews)
“deluxe room”(27 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,695)
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All reviewsforest winglake viewdeluxe roomfamily roomin townbuffet breakfastopen firespa poolsteep hillunderground parkingnew zealandquiet locationwashing machinesmall balconymilford soundamazing viewssouth island
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381 - 385 of 1,621 reviews
Reviewed 30 September 2016 via mobile

Hotel offers all for travellers and conference guests. 24 hour reception, restaurant, parking, pool, gym, and very pleasant grounds. Approximately 25 minutes to walk to town but taxis can be readily booked.More

Thank Steve M
Response from GMQueenstown, General Manager at Heritage QueenstownResponded 2 October 2016

Good morning Steve M, Thank you for taking the time to leave your feedback following your recent stay. It is brilliant to hear that our hotel met your needs and that you made good use of the facilities we have on offer here. It is...More

Reviewed 29 September 2016

I stayed at Heritage as part of a business conference and was quite pleased with the rooms and surroundings. The staff were very good and friendly ( especially Amil who booked the Shotover boat for us ),More

Thank Lance C
Response from GMQueenstown, General Manager at Heritage QueenstownResponded 2 October 2016

Good morning Lance C, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay. Your kind comments are very much appreciated. It is part of our culture to celebrate success and...More

Reviewed 28 September 2016 via mobile

Stayed four nights. Ok hotel. Pretty dated. Ask for a view of the lake as the back rooms are average, dark and pokey. The service is shocking. Day one our room was serviced at 4pm. Day two at 3pm. Day three and I called them...More

Thank vicky_patrick
Response from GMQueenstown, General Manager at Heritage QueenstownResponded 6 October 2016

Good afternoon vicky_patrick, Thank you for the opportunity to speak to you on the phone regarding these matters. We value your feedback to prevent this type of thing from arising in the first place. I do hope we can welcome you back to the hotel...More

Reviewed 27 September 2016

We had a great room with a balcony that had a nice view across the pool area towards the mountains. Staff were friendly and eager to assist. We had the buffet breakfast each morning and it was very good value for money. The only disappointment...More

Thank Heathermargo
Response from GMQueenstown, General Manager at Heritage QueenstownResponded 29 September 2016

Good afternoon heatherwW6888OL, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay and that our staff provided you with the high levels of service that we pride ourselves on. In...More

Reviewed 27 September 2016 via mobile

At first it seemed like a Hunter's Lodge as i entered into the reception area. It had a few lounge chairs but area is small. There's an elevator next to it and stairs going down towards the restrooms and a small indoor pool and spa....More

Thank p0ruse
Response from GMQueenstown, General Manager at Heritage QueenstownResponded 29 September 2016

Good afternoon p0ruse, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. In regards to your comments on the breakfast lounge, we are...More

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Most Booked Properties in Queenstown, New Zealand
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Minibar
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$130 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#7 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#26 Luxury Hotel in Queenstown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$130 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#7 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#26 Luxury Hotel in Queenstown
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (531)
Room & Suite (444)
Pool & Beach (29)
Dining (25)
Amenities (30)
Business Centre & Event Rooms (5)
Questions & Answers
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Nicki1953
22 October 2017|
AnswerShow all 4 answers
Response from Steven M | Reviewed this property |
There are little convenience stores just over akilometre away and a reasonable size supermarket 1.5km away. The first 300m is on a hill but then it is flat along the lake and absolutely beautiful. There are plenty of... More
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Room Tips
"Be sure to get a lake front view in the Lakeside building."
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"Check the room location before booking"
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"The hotel is sandwiched between 2 roads and some rooms can be noisy."
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"Go shopping for food before you go to the hotel as there are no food shops nearby."
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