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Heritage Queenstown

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Traveller (541)
Room & Suite (446)
Pool & Beach (29)
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Overview
  • Excellent46%
  • Very good38%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“forest wing”(55 reviews)
“lake view”(104 reviews)
“deluxe room”(27 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,707)
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All reviewsforest winglake viewdeluxe roomfamily roomin townbuffet breakfastopen firespa poolsteep hillunderground parkingnew zealandquiet locationwashing machinesmall balconymilford soundamazing viewssouth island
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431 - 435 of 1,632 reviews
Reviewed August 22, 2016

Close enough to to easily walk into town but in its own beautiful location. Large, luxury rooms with a view of the mountains. Staff were very friendly & always willing to help. Conference facilities were well organised & a great place to hold a meeting.More

Thank SteveBlackRock
Response from GMQueenstown, General Manager at Heritage QueenstownResponded August 23, 2016

Good morning SteveBlackRock, Thank you for taking the time to leave your feedback following your recent conference with us. I am delighted to hear that you enjoyed your stay with us and that our staff provided you with the high levels of service that we...More

Reviewed August 21, 2016

This property is located high up with distant views of the lake. Nice amenities (gym, indoor pool and whirlpool), but certainly a very long walk to town. Also, despite traveling 19 hours that day and arriving after 10:30 pm, they only grudgingly extended my checkout...More

Thank William S
Response from GMQueenstown, General Manager at Heritage QueenstownResponded August 23, 2016

Good morning William S, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. Where possible we try to accommodate all guests late check-out...More

Reviewed August 21, 2016 via mobile

On arrival we were greeted with friendly, welcoming service checking in, our luggage arrived to our room before we did. We enjoyed a two night stay in a clean and spacious executive deluxe room. The staff were friendly and helpful, professional service with great attention...More

1  Thank ExplorerGG
Response from GMQueenstown, General Manager at Heritage QueenstownResponded August 23, 2016

Good morning ExplorerGG, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you had an enjoyable stay. Your kind comments are very much appreciated. It is part of our culture to celebrate success and...More

Reviewed August 18, 2016 via mobile

Nothing too amazing here. Just a standard hotel. If you don't get the lake view rooms you get a view of the road and car parks, with a bit of hill. When you arrive you have to carry your own luggage up steps. The staff...More

Thank RealReviewsNZ
Reviewed August 18, 2016

Travelled April 2016. We stayed for three nights in a room with a view of the lake. The room was good, clean and well equipped. There is a relaxing bar area with a happy hour in the early evening, although the service was sometimes a...More

Thank Liney1966
Response from GMQueenstown, General Manager at Heritage QueenstownResponded August 23, 2016

Good morning Liney1966, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. In regards to your comments on the service at the bar,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$118 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#7 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#26 Luxury Hotel in Queenstown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$118 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#7 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#26 Luxury Hotel in Queenstown
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (541)
Room & Suite (446)
Pool & Beach (29)
Dining (25)
Amenities (30)
Business Centre & Event Rooms (5)
Questions & Answers
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Nicki1953
October 22, 2017|
AnswerShow all 4 answers
Response from Steven M | Reviewed this property |
There are little convenience stores just over akilometre away and a reasonable size supermarket 1.5km away. The first 300m is on a hill but then it is flat along the lake and absolutely beautiful. There are plenty of... More
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Room Tips
"Lake view suites are absolutely superb"
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"Stay far away from the Bar, forest block was very noisy"
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"Be sure to get a lake front view in the Lakeside building."
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"Check the room location before booking"
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