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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,305 Reviews from our TripAdvisor Community

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Showing 1,192: English reviews
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Henfield, United Kingdom
Reviewed 2 days ago NEW

This was not our first choice of hotel but was reasonable. The staff were very friendly and our room had fantastic views over Lake Wakatipu. A good 30 minutes walk into town kept you fit. The hotel just seemed a bit dated.

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Helpful?
Thank Andrew S
HOTEL’S FAVOURITE REVIEW
Reviewed 24 January 2017 via mobile

We stayed for 5 nights and we enjoyed our stay. Seen some negative comments but as long as you realise it's not a 5 star hotel then you what you get is what you expect. From the moment we arrived until we left the guest services were all fantastic. They were always happy and very helpful. The rooms were satisfactory,...

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Helpful?
2Thank Scott W
About Hotel's Favourite Review
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Scott W We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback, especially regarding some rooms at the hotel requiring some refurbishment. However it is pleasing as a GM that any shortfalls they property has is made up by the fantastic staff we boast...

Orchard Park, New York
Reviewed 5 days ago NEW

Hotel location is outstanding...right on lake...outstanding views and scenery...no AC...staff not particularly accommodating...price was reasonable...wanted to know the night before if you were eating breakfast the next day with the insinuation that you had to tell them then...never experienced a situation like that before in my VERY well traveled life.

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Thank bobrist
Reviewed 1 week ago via mobile

Tired decor, and needs some money spent to be up to speed with others in town. Front desk staff were good but others not up to par. Ignored us when they couldn't find the cushions to outside furnature portrayed on their home page. A long way from town, so best catch cab.

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Thank Alastair W
Reviewed 1 week ago via mobile

We booked a lakeview room and are members of the accor loyalty program but our view was of a hill , the hotel staff said next time we go we will get a lake view room (this doesn't help ) we have just booked a garden view and we will see if we get the lake view room, the price...

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Thank Zacchary C
Reviewed 2 weeks ago via mobile

Beautiful location looking over the lake. Room was spacious and comfortable. The hot tub was a few degrees cooler than one might hope, but the view of the mountains made up for it! Breakfast was delicious, with a gorgeous lookout over the lake. Pleasant half hour walk to and from town, with a few steeper sections.

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Helpful?
Thank Andrew E
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Andrew E We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the breakfast team they will delighted that you enjoyed the experience. I am sure that this feedback will serve as an encouragement to all of...

Deloraine, Australia
Reviewed 2 weeks ago via mobile

Is a lovely place to stay, we had a garden room so no views but was still lovely, our room was very clean and the bed was very comfortable. Its about a 10-15 minute walk to town with great views to take in.

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Thank HLE-94
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear HLE-94 Thank you for taking the time to post a review regarding your recent stay with us. It is always a pleasure to receive positive feedback especially about the wonderful location and views the hotel provides for our valued guests Thank you and we look forward to welcoming you back to the Mercure Queenstown again soon.

Sydney, Australia
Reviewed 3 weeks ago

Overall this hotel is a very nice. The views from the rooms are amazing. The rooms spacious and comfortable. But it is not close to town. I walked it almost everyday and it was approx 20-25mins each way. There are no restaurants in close proximity so you can find yourself stuck eating at the hotel restaurant. Cab was approx $15...

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Helpful?
Thank Ben B
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Ben B Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your not all of your experiences met your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Guildford, United Kingdom
Reviewed 3 weeks ago

When my partner and i got to the hotel to check in the lady behind the counter informed us that our room had been upgraded from the garden view room that we had booked to a lake view room safe to say we were very happy about this. When we opened the door to our room the view just hit...

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Helpful?
Thank michaea09
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear michaea09 We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Happywanderers
Reviewed 3 weeks ago via mobile

We were pleasantly surprised with the Mercury and really enjoyed our 3 night stay. On the 3rd floor with a lakeside view - which was amazing . The room had two queen sized beds and a spacious bathroom. The breakfasts were very good and nice and hot - they also did us poached eggs on request rather than scrambled egg...

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1Thank Happywanderers20
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Happywanderers20 We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with the breakfast team who were able to provide you with some fresh poached eggs on request. I am sure that this feedback will serve as...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $106 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#26 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
11 questions
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Waikerie, Australia
3 months ago
Bethany Beach, Delaware
Sacramento, California
11 months ago

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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a lake view room you won't regret it!”
  • view from our room.
 of 5 bubbles michaea09, 3 Mar 2017 | Read review
“Keep away from lift that dings on arrival.”
 of 5 bubbles williamrV1270KQ, 13 Feb 2017 | Read review
“lake view the best”
 of 5 bubbles robertbL8416XK, 9 Feb 2017 | Read review
“Don't go to this hotel”
 of 5 bubbles AHibby, 28 Jan 2017 | Read review
“Go with the lake view rooms. We had one on floor 0 and 1 and both were great.”
  • Hidden in the clouds are the Remarkables. Scenery always changing!
 of 5 bubbles farminventor, 25 Jan 2017 | Read review
5 of 5