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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,219 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Resort Queenstown
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Showing 1,114: English reviews
Reviewed 5 weeks ago via mobile

Just far enough out of town that it's lovely and peaceful but close enough to have a bus that goes from hotel to town centre and only takes 5mins. Rooms are really nice, staff friendly and professional. only thing that stops this getting 5 stars is the food is only above average, not exceptional.

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Thank PunkRoadkill
Auckland, New Zealand
Reviewed 1 November 2016

Stayed on business looking onto the lake. First time in Queenstown and really great to overlook the lake. Rooms are great, cannot fault the hotel. Its really close to all local shops and restaurants. High recommended.

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Thank Martin J
Hamilton, New Zealand
Reviewed 30 October 2016

every thing was great, the service, the room, the view, and the breakfast. we were in a room with a view of the lake and mountains. the bed was alright and the room was clean and large. the breakfast was just brilliant

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Thank Paul S
australia
Reviewed 28 October 2016

From the moment we arrived we felt welcome. All staff from the front desk, to the restaurant and bar to housekeeping were so friendly and accommodating, especially towards our six year old son. The view from our lake view room was spectacular. The room itself was spacious, clean, comfortable and had everything we could have wished for. We ate at...

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1Thank kln006
Adelaide, Australia
Reviewed 27 October 2016

Had a lovely few days at the Mecure Queenstown. The hotel is a little out of the town but this makes up for the fantastic view of the lake and mountains and quietness of the area. Our room was great and had a lovely view of the lake. Staff were very helpful and friendly. Restaurant was good. We would highly...

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Thank alan5081
Reviewed 26 October 2016 via mobile

This is a wonderful place to stay. Every member of the staff and management went out of their way to be friendly, welcoming, and kind. The room was perfect, the view was spectacular, and the shuttle to town was convenient. I would definitely stay here again! A special thank you to Michelle, the sales manager, for her kindness above and...

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Thank SharonLacey101
Whangarei, New Zealand
Reviewed 24 October 2016

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Thank Sue R
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Townsville, Australia
Reviewed 23 October 2016 via mobile

Spent the week here with my family. From the time we got to the car park the staff were very helpful, making sure every part of our stay was organised before we headed to our rooms. Walking past the bar with its own very inviting fireplace looking out what can only be described as a two story glass wall over...

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Thank Rothers73
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Rothers73 We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your...

Wanaka, New Zealand
Reviewed 19 October 2016

Stayed just one night but mentioned that last stay arrived in the dark and left early am which was also dark-so we were upgraded to a fabulous room with uninterrupted views of the lake and the sunrise. The Staff were attentive and interested in us. Ate at inhouse restaurant with the best view in Queenstown, unfortunately the food wasn't up...

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Thank Fred9305
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Fred9305 Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. It is very rewarding as a General Manager to hear our valued guests feel and appreciate the level of genuine service that the team provide. They are truly interested I am sorry however that your dining experience did not meet your...

Greater Sydney, Australia
Reviewed 18 October 2016

This hotel offered exceptional views over the lake and mountains. The service, with one exception reported to Accor Hotels Australia, was of a high standard. The whole resort was clean and tidy. Parking was great and this is a fantastic hotel if you are driving.

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Thank dmgawronski
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear dmgawronski Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that not all of your experiences met your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $121 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#26 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view!”
 of 5 bubbles phvor4, 2 Dec 2016 | Read review
“It depends what you like.”
 of 5 bubbles ChantalYolande, 30 Nov 2016 | Read review
“Go for a lake view room”
 of 5 bubbles EricC42, 28 Nov 2016 | Read review
“Rooms on higher floors have a lakeview.”
 of 5 bubbles 984evelyns, 28 Nov 2016 | Read review
“Ask for a room with a lake view”
 of 5 bubbles SCT0356, 23 Nov 2016 | Read review
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