Crowne Plaza Queenstown, An IHG Hotel

Crowne Plaza Queenstown, An IHG Hotel

View from balcony of room 507
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Room & Suite (463)
Crowne Plaza Queenstown
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About

4.5
#26 of 66 hotels in Queenstown
4.9 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Experience the magic of Queenstown with a stay at Crowne Plaza Queenstown, your premier ski hotel with city amenities. Winter is the perfect time to visit, and our well-equipped hotel ensures a memorable stay. Located in the heart of Queenstown, Crowne Plaza offers stunning panoramic views of The Remarkables mountain range and Lake Wakatipu, New Zealand's longest lake. Our hotel is just across the road from Steamer Wharf, providing easy access to dining, bars, and entertainment, as well as cruises on the TSS Earnslaw Vintage Steamship. Whether you're here for a weekend getaway or an extended stay, our spacious accommodation and luxurious bedding guarantee a great night's sleep. Many of our rooms feature private balconies or courtyards with breathtaking views. We provide a range of excellent facilities, including valet parking, a business centre, fully equipped fitness centre, guest laundry, ski/bike storage and 24-hour room service.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Yoga classes
Restaurant
Skiing
Taxi service
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Hair dryer
Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Marina View
Lagoon View
Languages Spoken
English, French, Russian, Spanish and 9 more
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

93 Beach Street, Queenstown 9300 New Zealand
4.5
4.5 of 5 bubbles1,885 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Crowne Plaza Queenstown, an IHG Hotel, garners high marks for its prime location with breathtaking lake views and central proximity to Queenstown's offerings. While guests appreciate the clean rooms and the comfortable, well-equipped atmosphere, some feel the decor could use a refresh and the amenities, like modern charging points, could be enhanced. The hotel's staff receives accolades for their professionalism and friendliness, although the value proposition is occasionally questioned due to additional costs. Despite mixed reviews on certain services, the hotel remains a popular choice for its stunning setting and welcoming vibe.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory

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Detailed Reviews
Juja80301 wrote a review Apr 2023
Boulder, CO
Hotel's Favourite
5.0 of 5 bubbles
We stayed here on two non-consecutive nights separated by our 3-day hike of the Routeburn Track. The front desk staff are reason enough to stay here. Our first night was wonderful, having a high-floor waterview king room. Amazing views. Very good breakfast buffet. Walkable to all the restaurants in town, the gondola, BirdLife park, and botanical garden. The next morning, the front desk host was more than happy to store our bags for us for the two nights we were away hiking. Upon our return, we were slightly disappointed to get a 2-queen room instead of the king we had booked, but the host made up for it with some free drinks, a generous late check-out, a chocolate bar and his friendly apologies. Appreciated the service.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queenstown Crowne, Guest Services / Front Office at Crowne Plaza Queenstown, An IHG Hotel
Responded Apr 27, 2023
Dear Juja, Thanks for your feedback! We are very happy that you enjoyed your stay. Your feedback is very useful to us and will help us improve in the future. We look forward to seeing you again! Kind Regards, Francisco Pintado Head Concierge
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funkystylish wrote a review Jan 2020
Bangkok, Thailand
4.0 of 5 bubbles
I kinda have a mix feeling towards this hotel.

On the good side, the hotel is in a very good location. The room, although very small, is cozy and comfy. The service in general is nice, staff are friendly and helpful. However, I experienced a few incidents that given me bad impression.

First, upon my arrival at around 5 pm the front staff told me that my room was not ready, without given me any explanation nor the time that it would be ready. Instead she gave me a voucher for drink ( a glass each) and that's it, no words of sorry. 15 minutes passed by without any progress and that was the point I started to seriously complain. The hotel duty manager arrived, he was nice, a lot nicer than the front staff. He apologized and explained the reason and said that he would love to offer an upgrade but we already got the highest type of room in the hotel (I doubt and never checked but my room was double lake view room). Not long after that the room was ready and the duty manager walked us to the room. Our room was on the 7th floor and the elevator only come up to the 6th floor so the manager had to carry all luggage for us which were quite a lot as we are not a light traveler.

everything was good at that point, the room as mentioned was small but cozy and comfy. The view was nice and we enjoy sitting at the balcony.

But then my wife discovered a piece of broken glass on the floor and when we started to look closely at it there was many pieces of broken glass and it was all over the room. The duty manager again came up. I have to say he was nice and he did all the deep clean himself with a help of one staff. He said the hotel was fully book so he couldn't relocate us but if we want, they would move us the next day to the room with better location (he reiterated that we already got the best type of room in the hotel). I didn't take the offer as we wanted to unpack and didnt want to pack again. The room was cleaned all over again and he changed everything for us - bed sheets, blankets, towels so that we felt safe to sleep.

The next day, the cleaning staff forgot some cleaning stuff in our bathroom and forgot to refill our towels - so another flaw.

This is to share our experience. these 3 incident aside, we like the hotel. On our checked out day as our flight was very early in the morning, the hotel prepared a packed meals for all 3 of us. The packed meal was nice with a lot of good stuff. I forgot to mention that eventually the manager gave us the voucher for a meal at the hotel which although we had all dining plan laid out already, we manage to had another late night dinner there.

As we like the city a lot, we plan to go back and I have to say I still have this hotel as our choice although I would do more research to see if there are some other interesting hotel. I probably have to write to them to make sure this incident would not be repeated the next time I stay.
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Date of stay: July 2019
4.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGNZ, Manager at Crowne Plaza Queenstown, An IHG Hotel
Responded Jan 8, 2020
Dear Guests, Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed the hotels great location and the comforts of our rooms. Your feedback regarding the hotel duty manager is most appreciated, I am happy to hear that he was able to help you. We pride ourselves on giving our guests the best experience possible and all feedback helps us and our staff improve. Should you be in Queenstown again in the future, we hope to be able to welcome you again. Kind Regards Kelly R
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Kathryn G wrote a review Mar 2020
Noosa, Australia
4.0 of 5 bubbles
We stayed 4 nights at the end of February and cannot fault this hotel for location, view, room size and service. We were on the 5th floor in a lake-front room, with a perfect view of the lake and mountains. The balcony was wonderful for taking in the view whilst enjoying a wine and some cheese. The wifi was excellent and they had loads of TV channels if you felt like taking it easy for an hour or so. The only thing we weren't that keen on was the shower over the bath. I think they should get rid of the bath and have an amazing, large shower. It is awkward for elderly people to clamber in and out of. The bed was huge and the sheets felt brand new, so we had an excellent nights sleep every night. Don't let our comment about the shower put you off as you will not be disappointed in a stay here.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGNZ, Manager at Crowne Plaza Queenstown, An IHG Hotel
Responded Mar 10, 2020
Dear Kathryn, Thank you for taking the time to review your stay at the Crowne Plaza Queenstown. Your feedback is most appreciated. We work hard to meet expectations like yours, and we’re happy to hear you had a wonderful experience. Your comments regarding the showers has been noted and will be passed onto our management team for review. We hope to welcome you back again in the future. Kind regards Kelly R
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GrahamN wrote a review Feb 2020
London
5.0 of 5 bubbles
When our trip to Milford sound was cancelled we booked in here at short notice.

The room was very comfortable.

We paid $20 per person for breakfasts which we thought was a good deal. They had a juice making machine and a good egg station.

Would definitely return.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGNZ, Manager at Crowne Plaza Queenstown, An IHG Hotel
Responded Feb 11, 2020
Dear Guests, Thank you for your great feedback. We are very happy that you enjoyed your time with us. Your comments regarding breakfast have been passed on and I am sure our staff will delighted to hear your thoughts on our breakfast. Should you be in Queenstown again, we will love to welcome you back. Kind Regards, Kelly R
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Lamca274 wrote a review Jul 2021
Auckland, New Zealand
5.0 of 5 bubbles
Excellent stay in the Crowne Plaza Hotel during the school holidays. Loved the morning buffet breakfast, great views of Lake Wakatipu and generally clean and comfy rooms. Reception staff were hospitable and allowed us to store our baby car seat in their storage room. Also had good Wifi connection in rooms to help with down-time and the kids loved the Games Room where they played table-tennis, foosball, Nintendo Wii and interacted with other kids. Only issue was that the bathroom towels were not changed daily. Would recommend to travellers especially those who have kids and like nice lake views. We were lucky to book during a time where a special deal was available so that made it more attractive.
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Date of stay: April 2021
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded Mar 14, 2022
Thank you for your feedback. We are happy you enjoyed the great location of the hotel. Your feedback is extremely useful to us and helps us to improve in the future. We hope to see you again soon. Kind Regards Francisco Pintado Duty Manager
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akbyyz wrote a review Mar 2020
5.0 of 5 bubbles
Good hotel very conveniently located. Good size rooms. Lake view rooms above 3rd floor have great views of lake and mountains. Nice buffet breakfast with good selection. Valet parking available for $23 or you can park about 300m on the Main Street overnight - check for signage.
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Date of stay: March 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Lake view rooms above 3rd floor have beautiful views of lake and mountains
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGNZ, Manager at Crowne Plaza Queenstown, An IHG Hotel
Responded Mar 15, 2020
Dear akbyyz, Thank you for taking time to review your recent stay at our hotel. We are so pleased to hear that you enjoyed our location and the breathtaking view over the Wakatipu Lake that our hotel offers. We look forward to welcoming you again in near future. Kind regards, Tereza V Duty Manager
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gwiazinfo wrote a review Feb 2020
Tucson, Arizona
2.0 of 5 bubbles
Disappointing! After 4 days & 3 nights we came to the conclusion this is an overrated hotel. The good parts were few: breakfast, laundry room, location. The not so good are very numerous but it starts with the room air conditioning system. We had to change rooms because of the sauna effect. The second room was standard and ok. Housekeeping was minimal. In fact, we had to go the the front desk to ask them to have housekeeping return to the room to do basic cleaning; bathroom and vacuuming. They did provide towels, shampoo etc but did absolutely nothing to clean the counter top, toilet, floor etc. BTW. No-one responded to our request to have the room redone. Not exactly customer service oriented. Perhaps that is due to the captive audience they have with waterfront hotels. Queenstown has about 30K of visitors in one day to supplement the 23K of the permanent residents. Another point; we had dinner with a group of 18 on the first night in their 360 restaurant. I counted the number of people in the 360 restaurant: 8 plus us. We started at 715 in the evening and were finally served our meal at 915. If we were dining as a couple we would have walked out. Ok, the meal was actually very good. I could go on and on about this place but my recommendation is find another hotel. Despite this, Queenstown is incredible and worth a longer visit but use another hotel.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGNZ, Manager at Crowne Plaza Queenstown, An IHG Hotel
Responded Feb 17, 2020
Dear Guests, Thank you for taking he time to review your stay with us. We appreciate all feedback and comments to help our team grow.The housekeeping and food and beverage teams have been alerted and I shall investigate further into what happened with each department. Please be assured that we take all feedback very seriously and continuously work on areas mentioned by our loyalty customers such as yourself. We hope that you will give us another chance in the future, should you be in Queenstown again. Kind regards Kelly R
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faraaz wrote a review Jan 2020
5.0 of 5 bubbles
Great hotel, very friendly staff.
Extremely clean rooms and prompt service.
Best part was the valet service and parking facility at 20$ a night which makes things so easy considering how busy the town gets and it's always a challenge to find parking.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGNZ, Manager at Crowne Plaza Queenstown, An IHG Hotel
Responded Jan 11, 2020
Dear 719faraazk Thank you for taking the time to review your stay. We are delighted that you enjoyed your time at the Crowne Plaza Queenstown and hope to welcome you again soon. Kind Regards, Kelly R
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22KiwiTraveller22 wrote a review Jan 2020
Hamilton, New Zealand
5.0 of 5 bubbles
This is our new favourite hotel in Queenstown, and here's why:
1. We had a fabulous view of the lake and mountains from our room.
2. The staff are friendly and helpful but not too intrusive. Eg. There is daily room servicing but no turn down service in the evening.
3. The bed was comfortable, and the bathroom modern and clean.
4. The location is the best, adjacent to central Queenstown dining, shops and activities.
5. We also enjoyed the hotel restaurant- great food, great view, prompt and friendly service, and not too noisy.
Valet parking is $20 per day, which we thought was reasonable for Queenstown. We were able to leave our car there while we went tramping for a week. They were also happy to store our suitcases for a week between our two bookings for no extra charge.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGNZ, Manager at Crowne Plaza Queenstown, An IHG Hotel
Responded Jan 13, 2020
Hello 22KiwiTraveller22, Thank you for taking the time to review your stay with us. We are delighted to hear that we were able to make it a memorable one and happy you were able to enjoy the wonderful location and views of the hotel offers. We hope to see you here again in the future. Wishing you an excellent onward journey. Kind Regards,
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JamesBondrock wrote a review Apr 2021
Wanaka, New Zealand
2.0 of 5 bubbles
Over $400 for one night including breakfast and parking and we're underwhelmed.

Rooms are refurbished, but you could have fooled us, very meh decor, old shower over bath combo with a shower curtain (very upmarket) with very poor pressure (seriously bad) and hot water that comes and goes, single glazed windows, rattily old air conditioning (that kept us awake most of the night) and a massive gap between the power point and tiles (dangerous in a bathroom!).

The best bit though is zero sound proofing, so we got to hear the couple in the next room talking etc, not a low muffle, but word for word, totally not acceptable in a hotel of this standard.

We had to sign a waiver on checking in that we wouldn't smoke (never have) which was strange, as the hotel is "smoke free" yet the table on our deck contained a custom ashtray with dirty black marks from smokers, nice touch.............

Came down for breakfast and it was packed as they appeared to be understaffed despite 100% occupancy (ie they knew this was coming). We got asked to wait (with a lot of others) but that was not problem, and we asked could just grab a coffee while we were waiting & we'd read the paper etc, got abruptly told no by a very stressed lady who appeared to be the manager, despite being able to see filter coffee sitting on the buffet table, a poor way to treat customers obliging you with a wait, saw a few others being treated the same way as we were herded into a holding pen.

For a hotel buffet the breakfast was very fresh and tasty & with a wide selection.

The check in staff were lovely as well, but unfortunately this hotel is a long way off the star rating they purport to.
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Date of stay: April 2021
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded Mar 20, 2022
Thank you for your valuable feedback! I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible. We take feedback seriously and will definitely share your opinion with the other department heads to make the necessary changes so we can provide a better experience in the future. We hope you will give us another chance by staying with us again to show you that your unsatisfactory experience was an exception. Kindest regards, Gabriela Crowne Plaza Queenstown
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Clouds asked a question May 2024
Singapore292 contributions43 helpful votes
Hi, may i know if amenities like toothbrushes are provided in the room?
Answer from TJouer
Bellbrook, Ohio2,320 contributions296 helpful votes
There is also a convenience store located a few steps outside the hotel’s front entrance. They sell sunrises, beverages, snacks etc.
Craig V asked a question Mar 2020
Warkworth, New Zealand30 contributions20 helpful votes
Is this hotel under renovations at present?
Answer from Luke R
Auckland Central, New Zealand52 contributions18 helpful votes
Not that I am aware of. Best to contact CPQ directly yourself :)
3girls3 asked a question Dec 2019
nj335 contributions67 helpful votes
Sorry typo hair dryer?
Answer from Luke R
Auckland Central, New Zealand52 contributions18 helpful votes
Yes , there is one in the room
3girls3 asked a question Dec 2019
nj335 contributions67 helpful votes
Hair fryer and coffee maker in room ?
Answer from Luke R
Auckland Central, New Zealand52 contributions18 helpful votes
Yes
RexChen2014 asked a question Aug 2019
Glenfield, New Zealand6 contributions1 helpful vote
What Is the difference between Deluxe room and lake view room please? Thanks
Answer from Stephen J
Collaroy Beach, Australia190 contributions260 helpful votes
Hi. I think that the deluxe room is nice but doesn't have a view of the lake. The rooms with a view of the lake are amazing however will cost you more. Cheers Stephen
lper3 wrote a tip May 2024
Sydney, Australia48 contributions4 helpful votes
5.0 of 5 bubbles
"The hotel have a gym. No pool. "
Read full review
Robertos-Journey wrote a tip Apr 2024
Sandpoint, Idaho89 contributions2 helpful votes
5.0 of 5 bubbles
"The lake view rooms are worth the upgrade."
Read full review
Sue H wrote a tip Mar 2024
Brisbane, Australia42 contributions9 helpful votes
5.0 of 5 bubbles
"Breakfast and coffee were good"
Read full review
Tracy N wrote a tip Feb 2024
23 contributions
5.0 of 5 bubbles
"Easy bus and Wharf access."
Read full review
TJouer wrote a tip Jan 2024
Bellbrook, Ohio2,320 contributions296 helpful votes
4.0 of 5 bubbles
"Recommend the standard Mountain View rooms on a higher floor. They are quiet."
Read full review
Not the right property for you?
There are more places to choose from in the Queenstown area.
PRICE RANGE
C$207 - C$346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza queenstown hotel queenstown, queenstown crowne plaza
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
139
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Crowne Plaza Queenstown, An IHG Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Crowne Plaza Queenstown, An IHG Hotel
Which popular attractions are close to Crowne Plaza Queenstown, An IHG Hotel?
Nearby attractions include iFLY Indoor Skydiving Queenstown (0.3 km), Escape Quest Queenstown (0.2 km), and Browns Ski Shop (0.3 km).
What are some of the property amenities at Crowne Plaza Queenstown, An IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Crowne Plaza Queenstown, An IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Queenstown, An IHG Hotel?
Guests can enjoy an on-site restaurant and free instant coffee during their stay.
Is parking available at Crowne Plaza Queenstown, An IHG Hotel?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Queenstown, An IHG Hotel?
Conveniently located restaurants include Fogo South American Bbq Experience, Perky's - Floating Bar Queenstown, and The Taj Indian Kitchen.
Are there opportunities to exercise at Crowne Plaza Queenstown, An IHG Hotel?
Yes, guests have access to yoga classes during their stay.
Is Crowne Plaza Queenstown, An IHG Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Queenstown.
Are any cleaning services offered at Crowne Plaza Queenstown, An IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Queenstown, An IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Queenstown, An IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, Chinese, and Portuguese.
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