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Oaks Shores

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741 Reviews from our TripAdvisor Community

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Showing 709: English reviews
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Christchurch, New Zealand
Reviewed 6 days ago NEW

Our room was small, tucked away behind a front unit. We had asked for a room with a view, but the unit had only a small window with virtually no view of the lake. We could see the sun for about 1/2 an hour in the morning. The cleanliness was not good, - large black hairs in the bathroom. The...

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Helpful?
Thank 442jacko
Hotel M, Manager at Oaks Shores, responded to this review

Dear 442jacko Thank you for sharing your feedback My apologies for your stay it was not as what you expected, 442jacko the room type you booked was a Standard Hotel room which does not guarantee any view from the rooms. We always recommend our guest to book a 1 bed room or 2 bed room apartment which guarantees spectacular lake...

Wodonga, Australia
Reviewed 1 week ago via mobile

Thanks to the staff at Oak Shores for a great week. Loved the views (really appreciated the upgrade), staff were very helpful and accommodating, in house restaurant was first rate - wonderful cheesecake! The location was also first rate for walking along the lakeside walking track to Queenstown and Frankton. Thanks Kiwis - we will be back.

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Helpful?
1Thank Yackandandah
Hotel M, Manager at Oaks Shores, responded to this review

Dear Yackandandah Thank you for your recent review I am pleased to hear you thoroughly enjoyed your stay in our 1 bed room apartments. I will pass your feedback to the team for such a wonderful comment you have posted, the team strives hard to deliver and accommodate where and when possible to all guest request. Our restaurant menu has...

Reviewed 2 weeks ago

Lucky us spent three nights at apartment 402CLB at Oaks Shores. Three bed rooms, three bath rooms, a giant terrace, a beautiful living-room, a well equipped kitchen made our stay a perfect experience. Our kids (3 & 5 yrs) had plenty of room to play. Queenstown centre is about a 30 min walk along the lake or a 5 min...

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Helpful?
1Thank Daniel T
Hotel M, Manager at Oaks Shores, responded to this review

Dear Daniel .T Thank you for your recent review I am pleased to hear that you and your family enjoyed the stay at Oaks Shores. Our 3-bedroom apartments are very spacious and fit the maximum of 7 people which is ideal for a big family. With the self-contained apartment gives you home feel with a specular view of lake Wakatipu....

Sydney, Australia
Reviewed 2 weeks ago via mobile

We booked as a walk in customer to Oaks Shores and had to argue a price they were advertising online. The staff weren't happy but relented and we did get an amazing room. Our 2 bedroom apartment had stunning views towards the remarkables and over lake wakatipu, and was nicely set up to allow plenty of windows and a deck...

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Helpful?
Thank Chris K
Hotel M, Manager at Oaks Shores, responded to this review

Dear Chris Thank you for your recent review on trip Advisor I am glad to hear that you thoroughly enjoyed our self-contained 2-bed room service apartment. Our 2-bed room apartments are the most popular room categories among all the guest who visit us due to the panoramic view of remarkable mountain & lake Wakatipu. Our restaurant menu has some nice...

London
Reviewed 3 weeks ago via mobile

This is a large property with, as said elsewhere, fabulous views. It is not a hotel but serviced apartments and is managed accordingly. On arrival our booking could not be found and we were rather bluntly accused that we had probably come to the wrong property. After showing the booking confirmation on my phone all that was said was "Ah,...

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Thank Martinherts
Macau, China
Reviewed 3 weeks ago

Spacious apartment with striking lake view, enjoyed the moment at the room. Some chairs, cabinets beside the bed were broken, stains on the sofa. Housekeeping improvement was must, we saw hair on the toilet floor and bed, the staffs didn't refill toilet paper.

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Helpful?
Thank CrystalMaldini
Hotel M, Manager at Oaks Shores, responded to this review

Dear Crystal I am pleased to hear you have enjoyed your 2-bed room apartment and as mentioned above yes we do have striking views from our apartments. Thank you for your feedback on cleanliness and I have passed it on to our housekeeping manager. we are in process of refurbing all our room chairs and will be completed in coming...

Reviewed 3 weeks ago

I took a group of 17 to hike the Milford Track and used the Oak Shores in Queenstown as our base of operations. All of my guests were satisfied for the most part with the hotel. The front desk staff was incredibly helpful. Danielle went above and beyond to make sure we were taken care of and scheduled a few...

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Helpful?
1Thank Lowcawki
Hotel M, Manager at Oaks Shores, responded to this review

Dear Lowcawki Thank you for your recent revive on trip Advisor. I was delighted to read you enjoyed all aspects of our hospitality and the hotel's stunning location from our 2-bed room lake view apartment. I will definitely pass on your comments to the team at front desk My sincere apologies for the inconvenience caused at the time of check...

essex
Reviewed 4 weeks ago via mobile

Stayed at oakshores for a week, on arrival was told thirty minutes internet free after that 85 dollars a week, but after two hrs no more internet as only 3 gb. The room smelt funny on arrival and tops were smeared, fridge door had jam in the inside and oven racks and bottom needed cleaning, toaster hadn't been emptied. In...

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Helpful?
Thank amandaholmes47
Hotel M, Manager at Oaks Shores, responded to this review

Dear Amanda Thank you for reviewing your recent stay at Oaks Shores. I am disappointed to hear that you had so many issues regarding the cleanliness of the apartment on your arrival. This certainly not something that is standard within the Oaks Group. I was thrilled to read that you enjoyed the magnificent views of Lake Wakatipu and the Remarkables...

Sydney
Reviewed 4 weeks ago

Great place to stay when in Queenstown the reception staff were great friendly and very helpful who took time to explain everything from traffic to sightseeing hot spots to everything you needed to know great start to the stay The room was clean and I loved the bathroom with heated tile floor felt great in the cold and and great...

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Helpful?
Thank rogers_kumar
Hotel M, Manager at Oaks Shores, responded to this review

Dear Roger Thank you for reviewing your recent stay at Oaks Shores. I’m extremely pleased that you enjoyed for spacious apartment with its extensive array of amenities. I will be sure to pass on your kind feedback regarding our helpful and friendly team of staff which I’m certain they will appreciate. Our location provides a great balance between accessibility to...

Reviewed 15 February 2017 via mobile

We stayed in a two bedroom Lakeview apartment for five nights. Really nice view with fireplace in the living area. Overall very happy about my stay here. Two minor downside - one is the hotel only gives 30 mins free wifi per day so we end up paying extra for using the wifi. The other thing is some areas probably...

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Helpful?
Thank Cecilia C
Hotel M, Manager at Oaks Shores, responded to this review

Dear Cecilia Thank you for providing feedback regarding your recent stay with us. It's an absolute pleasure to read that you enjoyed your spectacular well-equipped lake view apartment. Thank you for your constructive feedback on wifi and the minor maintenance issues I will discuss it with my team. I look forward to having you stay with us again in future....

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Located on the very scenic Lake Wakatipu, Oaks Shores is a luxuriously appointed Queenstown apartment-style hotel in the most popular New Zealand’s ski resort town, Queenstown. Each spacious apartment is impeccably appointed with chic, contemporary furnishings and balconies, most with stunning views over the lake and mountain ranges (Hotel Rooms do not have views). This perfectly located Queenstown accommodation includes 1, 2, 3 and 4 bedroom apartments, all with under floor heating, double glazed windows and superb kitchens or kitchenettes and ensuite bathrooms. ... more   less 

Additional Information about Oaks Shores

Address: 327 - 343 Frankton Road, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $183 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Shores 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Oaks Shores Queenstown
Oaks Shores Hotel Queenstown
Hotel Style:
#25 Family Hotel in Queenstown
#28 Romantic Hotel in Queenstown
#38 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Oaks Shores staff and other travellers.
12 questions
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Questions? Get answers from Oaks Shores staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was small and tucked away with virtually no view. We had asked for a room with a view.”
 of 5 bubbles 442jacko, 18 Mar 2017 | Read review
“We stayed at apartment 402CLB”
 of 5 bubbles danieltH9042DL, 5 Mar 2017 | Read review
“Room 504 had better view”
 of 5 bubbles CrystalMaldini, 27 Feb 2017 | Read review
“get a lake facing view on the 5th floor”
 of 5 bubbles Lowcawki, 27 Feb 2017 | Read review
“Room 305a had a great view but they all have a great view”
 of 5 bubbles rogers_kumar, 18 Feb 2017 | Read review
5 of 5