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Oaks Cypress Lakes Resort

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Oaks Cypress Lakes Resort
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983 Reviews from our TripAdvisor Community

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Showing 977: English reviews
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Sydney, Australia
Reviewed 1 week ago

This resort is a good base to explore the Hunter as well as to relax. There are a number of pools on the grounds, which are well maintained. We had a girls getaway in a 3-bedroom villa, which had beautiful views over the valley. The villa was clean and comfortable. Beds were very comfortable and there were TVs in each...

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1Thank Li_Li
Sydney
Reviewed 1 week ago

My family and I went for a golf and wine weekend at Cypress Lakes and it was very enjoyable! We stayed in a 2 bedroom villa that all the facilities that you need, aircon, fridge, washing machine etc.... Breakfast was good and post breakfast we spent sometime relaxing while the kids enjoyed the swimming pool. We spent the afternoon enjoying...

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Thank MaisyB
Sydney
Reviewed 1 week ago

3 bedroom apartment is huge, over 2 storeys. Bit dark and dated but the size makes up for it. 2 bathrooms plus extra toilet. Great location with wineries nearby. Pool is big with bar beside it. When we went was scorching hot and we lay by the pool drinking beer. Bliss. If you couldn't use the pool, might not rate...

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Thank SydneyLeprechaun
Adelaide
Reviewed 1 week ago via mobile

Called into resort after our game of golf Thought we would have a quiet drink Into Connoussiers Restaurant Service was quick and friendly We ordered a club sandwich and after 20 minutes asked them how much longer would be Explanation was order went to kitchen but nobody saw it Took 35 minutes to get sandwich and small bucket of chips...

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Thank moombanpconsole
Sydney, Australia
Reviewed 1 week ago

4-bed villa was spacious and well appointed. It had 4 double sized bedrooms and 3 full baths excellent for 3 couples Decor was good. Modern but cosy. Fireplace. ACs Had all the mod cons TVs, full kitchen etc Will definitely go back and ask for the same villa

Review collected in partnership with this hotel
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Thank marlenemI8752BC
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello marlenemI8752BC, Thank you for your review. Our villas are great for couples and friends to get away for a weekend. We look forward to seeing you all again soon.

Sydney, Australia
Reviewed 2 weeks ago via mobile

We hadn't been back to cypress lakes since it was taken over by the Pullman chain of hotels. The staff at reception were excellent , there was a slight problem with the booking but it was quickly fixed. They were quick with check and it was an excellent experience. The golf course was always a good challenge and the weekend...

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Thank Kingsley c
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello Kingsley c, Thank you for your review. The Oaks group, who are the current managers have invested heavily in the refurbishment of the property and I am glad that you can see the difference. It is good to hear that the redevelopment of our Golf course did not hinder your game. I will pass your feedback regarding the towels...

Sydney, Australia
Reviewed 2 weeks ago via mobile

In a 24 hour period the following occurred; We moved rooms twice. Firstly due to a pervasive sewerage smell and secondly our non-smoking room smelt like smoke and the windows were painted shut. Unable to be opened. The staff provided alternate keys but no interest in the issues or an apology. Nor did they offer to help us move our...

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3Thank Rachael O
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello Rachael O, thank you for your review. I am sorry that you did not have an enjoyable stay with us. I have looked into you booking and there are notes that state the staff offered to assist you with your move. I am sorry if that was not conveyed properly. I have been informed of the incident with the...

Singapore, Singapore
Reviewed 3 weeks ago

Overall the room is alright and the variety of facilities are nice. The view is only partial. We were expecting a make-up of the room during our stay, but it wasn't. There are rooms for improvements in terms of cleanliness.

Review collected in partnership with this hotel
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Thank Bingung S
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Thank you for your review Bingung S, I have passed on your feedback to our Housekeeping manager to ensure that our standards are upheld. We do hope to see you again soon to enjoy our facilities and the rest of our resort

Sydney, Australia
Reviewed 3 weeks ago

Arrived at Cypress to have my vow renewal ceremony, staff were very accommodating ,friendly and very helpful. I booked out 3x3 bedroom villas they were clean and had everything i needed in them, The shuttle service between reception and the rooms were quick, Food was excellent good size portions and reasonably priced. Golf course and the spa was a hit...

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Thank sachinkumar1
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello Sachinkumar1, Thank you for your review. We had a great time working on your vow renewal. It was a lovely time for all staff and I am glad you were able to enjoy the day. Thank you for the feedback on our restaurant and resort. We hope to see you again soon.

Pacific Coast Australia, Australia
Reviewed 4 weeks ago

We booked for a concert weekend ,end of course prices it seems triple, but the quality does not.Two bedroom apartment 800 per night, the balcony still had cig pkt with coke bottle left there. The tv did not work in 2nd bedroom plus the aircon also did not, we told them but they forgot.No cleaning service we had to ask...

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2Thank likeitlumpit
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello Likeitlimpit, Thank you for your review. we strive to always provide exceptional service and experience for our guests stay. I am sorry that you feel you did not receive this from your stay. I will be passing your feedback onto our management team to ensure that our standard is uphelp within all areas of our resort.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Golf Course
  • Tennis Court
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Nestled in the Hunter Valley's picturesque hinterland surroundings, Cypress Lakes Resort by Oaks Hotels & Resorts promises a tranquil and indulgent escape, ideal for a leisurely holiday with family and friends, golfing break, memorable wedding, or unique conferencing experience. Coupling luxury, self-contained villa accommodation in one, two and three bedroom configurations with thoughtful in-room appointments and elegant furnishings, each apartment features a modern kitchen, dryer, spacious living and dining areas and private balcony overlooking the resort's verdant bushland and 18-hole championship golf course. The resort also features a selection of superior onsite leisure facilities set against an exquisite backdrop - ensuring guests can enjoy more active pursuits or simply relax in serene surroundings. Enjoy a game of tennis or golf, dine at the onsite Bodega restaurant and bar, unwind in the swimming pool and spa, work out in the fully-equipped gymnasium or Bike Hire is also available for purchase. Cypress Lakes Resort is also just a stones throw from the indulgent Golden Door Day Spa, where guests can choose from an extensive menu of pampering treatments. For all types of occasions and both short and longer stays, Cypress Lakes Resort by Oaks Hotels & Resorts is the Hunter Valleys premier resort destination. ... more   less 

Additional Information about Oaks Cypress Lakes Resort

Address: 15 Thompsons Rd, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: $200 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oaks Cypress Lakes Resort 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort
Oaks Cypress Lakes Resort Greater Newcastle/Pokolbin, Australia
Hotel Style:
#4 Top resorts Hotel in Pokolbin
#7 Spa Hotel in Pokolbin
#11 Luxury Hotel in Pokolbin
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Questions & Answers

Here's what travellers have asked, with answers from Oaks Cypress Lakes Resort staff and other travellers.
3 questions
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Questions? Get answers from Oaks Cypress Lakes Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a villa close to the reception otherwise can be a hike, we were in 522”
 of 5 bubbles MaisyB, 15 Mar 2017 | Read review
“Ask for a room near to resort and pool.”
 of 5 bubbles SydneyLeprechaun, 14 Mar 2017 | Read review
“Any of the villa are great”
 of 5 bubbles sachinkumar1, 28 Feb 2017 | Read review
“if you have a walking problem this is not your hotels it is built on a hill.”
 of 5 bubbles likeitlumpit, 23 Feb 2017 | Read review
“Only a small fridge and limited kitchen facilities in standard villas. We brought an esky. Try Nana Kerr's Kitchen for a scrumptious brekky ”
 of 5 bubbles 689leannes, 19 Feb 2017 | Read review
5 of 5