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09/04/2017 10/04/2017
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    Oaks Cypress Lakes Resort

    15 Thompsons Rd, Pokolbin, New South Wales 2320, Australia
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    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    Traveller (282)
    Room & Suite (89)
    Pool & Beach (16)
    Overview

    • Excellent19%
    • Very good34%
    • Average23%
    • Poor13%
    • Terrible8%
    Travellers talk about
    Free Parking
    Pool
    Restaurant
    Room Service
    Fitness centre
    Spa
    4 Star Hotel
    All hotel details
    Rooms
    09/04/2017 10/04/2017
    Standard Room

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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
    Traveller type
    Time of year
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    All reviews golf course bodega restaurant bedroom apartment courtesy bus buffet breakfast full kitchen girls weekend bush setting great resort tennis courts full buffet townhouse balconies bushland
    Reviewed 5 weeks ago

    We enjoyed the villa facilties and the pool. Breakfast on both mornings was prepaid and we wish that we had not. The quality of food was well below standard and disappointing for a location that used to have such a good reputation. Unfortunately it is...More

    Review collected in partnership with this hotel
    Helpful?
    Response from Phil S, General Manager at Oaks Cypress Lakes Resort

    Hello cpine_204445, Thank you for your review. I am sorry to hear your breakfast experience was not what you expected. I have passed your feedback onto the breakfast chef to advise them. I am glad to hear that you enjoyed the resort facilities and the...More

    Reviewed 20 February 2017

    Had to book minimum two nights due to concert. That was ok. But only had one staff member to service rooms in our area. Night of concert all buses returned to hotel to be told the main bar area was closed! Approx 11:30pm. With hundreds...More

    Review collected in partnership with this hotel
    Helpful?
    Response from Phil S, General Manager at Oaks Cypress Lakes Resort

    Hello jimwQ7441SK, I am sorry to hear about your stay. We have been making improvements to the resort over the last 15 months. We have finished refurbishing approximately 75% of our villas, we have updated our conference spaces and renovated and re-opened the Pipette restaurant....More

    Reviewed 19 February 2017 via mobile

    We stayed in a 2 bedroom Villa. Whilst the Villa was a perfect size & great location it lacked all over cleanliness. There were a lot of bugs & spiders throughout & it just looked like it needed a good clean. A number of cobwebs...More

    Helpful?
    Response from Phil S, General Manager at Oaks Cypress Lakes Resort

    Hello jorennie123, thank you for your review. our villas are perfect for families and groups of friends as they can enjoy the comforts of home while being located in a central position to all wineries and attractions. I will be following up with our Housekeeping...More

    Reviewed 19 February 2017

    Well appointed, very friendly and attentive staff who go out of their way to ensure you have a great stay. Great golf course, easy, short bus trip to Hope Estate concert, choice of pools and well appointed villas

    Review collected in partnership with this hotel
    Helpful?
    Response from Phil S, General Manager at Oaks Cypress Lakes Resort

    Hello Leanne S, Thank you for your review. I am glad to hear that you could enjoy or resort. We are ideally located for concerts and all attractions within the Hunter Valley. We hope to see you again soon.

    Reviewed 14 February 2017

    We went to the wineries for a couple of day and stayed at this centrally located resort. Although the weather was extremely hot (46 degrees) the Air con in the room and the resort coped well. The staff was very friendly and accommodating and the...More

    Review collected in partnership with this hotel
    Helpful?
    Response from Phil S, General Manager at Oaks Cypress Lakes Resort

    Hello mikeaH9745BA, Thank you for your review. it is always great to hear of guests who enjoy our location and surrounds. In the heat, our three pools have been a welcome relief for guests. I will pass on your feedback to our chef who will...More

    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Room Service
    • Spa
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Banquet Room
    • Conference Facilities
    • Room Service
    • Airport Transportation
    • Laundry Service
    • Self-Serve Laundry
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Golf Course
    • Tennis Court
    • Spa
    Photos
    Traveller (282)
    Room & Suite (89)
    Pool & Beach (16)
    Dining (13)
    Nearby
    Nearby Restaurants
    Hunters Quarter
    99 reviews
    1.21 km away
    The Cellar Restaurant
    379 reviews
    1.10 km away
    Epicure Cafe
    142 reviews
    .95 km away
    Goldfish Bar & Kitchen
    456 reviews
    1.43 km away
    Nearby Attractions
    Hunter Valley Gardens
    1,594 reviews
    1.13 km away
    Small Winemakers Centre
    157 reviews
    1.02 km away
    McGuigan Wines
    170 reviews
    1.15 km away
    Cockfighter's Ghost
    72 reviews
    1.11 km away
    Questions & AnswersAsk a question
    Wetter13
    I read somewhere that there are 3 pools. Are they spread across the resort. Are they all suitable for children?
    3 September 2015|
    Answer Show all 6 answers
    Response from Lynette D | Reviewed this property |
    The swimming pool near the dining area is heated and has shallow and deeper water depths but not too deep for adults as well as a smaller kiddies pool. What is so appealing is that there were two separate shower areas. My... More
    0
    Votes
    Anna P
    Does the kitchen have a toaster?
    3 August 2015|
    Answer
    Response from Phil S | Property representative |
    Hi Anna P, Yes we do provide toasters in all villas managed by Oaks. Regards, Ben Urkarnjanavilai Hotel Manager
    1
    Vote
    525karanm
    Has anyone else stayed at Villa Merlot since this review on 29/5/2014? If so ,what was your experience ?Do you believe that the problems that previous reviewer had have been addressed? Thankyou.
    30 March 2015|
    Answer Show all 5 answers
    Response from Phil S | Property representative |
    Hi Karan M, Unfortunately we cannot verify if the problem has been resolved, the Villa Merlot is managed privately through Weekenda. Alternatively you can book direct with Oaks Hotels & Resorts, which will give you access... More
    0
    Votes
    Room Tips
    "Request a villa close to the reception otherwise can be a hike, we were in 522"
    MaisyB, 13 days agoRead review
    "Ask for a room near to resort and pool."
    SydneyLeprechaun, 15 days agoRead review
    "Any of the villa are great"
    sachinkumar1, 28 days agoRead review
    "if you have a walking problem this is not your hotels it is built on a hill."
    likeitlumpit, 1 month agoRead review
    "Only a small fridge and limited kitchen facilities in standard villas. We brought an esky. Try Nana..."
    Leanne S, 1 month agoRead review
    "Plantation shutters on windows was great to allow some or all light into each room."
    Kim P, 1 month agoRead review
    "Rooms nearer the main centre unless privacy then these in the 700s"
    77smiley, 1 month agoRead review
    "Very quiet peaceful rooms"
    Vincent D, 1 month agoRead review
    "The 2 bedroom villa selected provided 2 bathrooms which was so convenient especially for families. It also..."
    Debra A, 1 month agoRead review
    "Get in early and get the room with an ensuite."
    Alan B, 2 months agoRead review
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