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    Mercure Resort Hunter Valley Gardens

    Cnr Broke & McDonalds Roads, Pokolbin, New South Wales 2320, Australia
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    2017-12-26 2017-12-27
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    US$221
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    Traveller (204)
    Room & Suite (70)
    Dining (14)
    Overview
    • Excellent33%
    • Very good43%
    • Average17%
    • Poor4%
    • Terrible3%
    Travellers talk about
    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    Dec 26Dec 27
    |
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (919)
    There are newer reviews for Mercure Resort Hunter Valley Gardens
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    281 - 285 of 914 reviews

    Reviewed 18 August 2015

    This was a nice hotel well located a few disappointments like they got one of our groups booking in for the wrong dates ( Joel front desk quickly and professional fixed it) but it wasn't a great start. The gold member in the party didn't...More

    Thank Sjbay
    Response from MercureMMT, Manager at Mercure Resort Hunter Valley GardensResponded 25 September 2015

    Thank you for your review Sjbay. I am sorry there was an issue with your group booking but am very pleased you found our staff to react and rectify quickly and professionally. The gold member internet is not issued automatically, however we have taken these...More

    Reviewed 13 August 2015

    The Mercure Resort Hunter Valley is well located in the Hunter Valley with easy access to the vineyards. The rooms are spacious but feel dated and the beds are rather lumpy. There also needs to be a bit of attention to the cleaning as there...More

    1  Thank Richard B
    Response from MercureMMT, Manager at Mercure Resort Hunter Valley GardensResponded 25 September 2015

    Dear Richard B, Thank you for taking the time to review our property after your stay with us. We are in the process of a soft room refurbishment with our prototype room almost finished; thank you for the feedback. We do receive some great feedback...More

    Reviewed 11 August 2015 via mobile

    Loved our room with bath spa for our 1st wedding anniversary. Staff were friendly and room was clean and lovely. I wouldn't eat there again though. Breakfast was below average. It had so much potential but the bacon was greasy and cold and the scrambled...More

    1  Thank bettsm77
    Response from MercureMMT, Manager at Mercure Resort Hunter Valley GardensResponded 12 August 2015

    Thank you for taking the time to review our property Meredith C! We do appreciate you comments regarding our hotel and I will speak with our Chef regarding your feedback with our breakfast. I do apologise that it was not to standard. We do look...More

    Reviewed 8 August 2015

    From the onset we had a dreadful experience. To start off, the check in experience was certainly not friendly, It may have had to do with the argument the agent was having over the phone blaming Accor for his inability to cancel a reservation. Rolling...More

    3  Thank John R
    Response from MercureMMT, Manager at Mercure Resort Hunter Valley GardensResponded 12 August 2015

    Dear John R, Thank you for taking the time to review us on Trip Advisor. Please feel free to contact the hotel directly to address your concerns; I am very sorry that this has occurred during your stay and would like to rectify this for...More

    Reviewed 29 July 2015

    More

    Review collected in partnership with Accorhotels.com
    1  Thank Suzz72
    Response from MercureMMT, Manager at Mercure Resort Hunter Valley GardensResponded 12 August 2015

    More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Room Service
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Multilingual Staff
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • US$126 - US$324 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Pokolbin
    • #4 Spa Hotel in Pokolbin
    • #7 Luxury Hotel in Pokolbin
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Suites ,
    • Accessible rooms
    • Number of rooms
    • 72
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Priceline, Booking.com, Hotwire, Hotels.com, Agoda, TripOnline SA, Cancelon and HotelQuickly so you can book your Mercure Resort Hunter Valley Gardens reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • New South Wales >
    • Greater Newcastle >
    • Pokolbin
    • Also Known As
    • Mercure Resort Hunter Valley Gardens Hotel Pokolbin ,
    • Mercure Hotel Pokolbin ,
    • Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin, Australia
    Add Photo Photos
    Traveller (204)
    Room & Suite (70)
    Dining (14)
    Pool & Beach (6)
    Hotel & Grounds (124)
    Bathroom (17)
    Business Centre & Event Rooms (4)
    Family and Play Areas (2)
    Nearby
    Nearby HotelsSee all 15 hotels in Pokolbin
    Chateau Elan Hunter Valley
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    Kirkton Park Hotel Hunter Valley
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    Crowne Plaza Hunter Valley
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    Nearby Restaurants
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    Nearby Attractions
    Scarborough Wine Co Tasting Room
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    Hunter Valley Gardens
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    Small Winemakers Centre
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    Ask a question
    Questions & Answers
    ozcookie1
    25 June 2017|
    AnswerShow all 11 answers
    Response from MRHVG | Property representative |
    Hello, I have just seen this comment sorry for the delay. Breakfast if pre booked the day before is $22 instead of $32 it is for a hot and cold buffet breakfast. On the weekends we have our recovery station which is... More
    1
    Vote
    Cynthia G
    11 April 2017|
    AnswerShow all 2 answers
    Response from JulieatMercure | Property representative |
    Hi Cynthia, We have just upgraded to a new system and guess what! it's free for our guests staying with us. Hope to see you soon. Julie @ Mercure
    0
    Votes
    nastyjack
    30 August 2016|
    AnswerShow all 2 answers
    Response from MRHVG | Property representative |
    Hello, Yes our Deluxe and King suite rooms have spa baths
    0
    Votes
    Room Tips
    "King Studio is perfect for couples."
    Read review
    "Most rooms are ground floor bungalow style."
    Read review
    "Stay longer than 1 day to experience the wine area."
    Read review
    "Good if going to concert at Tempus/Roche. But not when they hike up the price!"
    Read review
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