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Mercure Resort Hunter Valley Gardens

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Mercure Resort Hunter Valley Gardens
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831 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Resort Hunter Valley Gardens
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Showing 826: English reviews
Tamworth, Australia
Reviewed 5 May 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Carol255331
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Sydney
Reviewed 25 April 2014

Review collected in partnership with Accorhotels.com
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Helpful?
2Thank Nick P
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

moss vale
Reviewed 20 April 2014

My wife and I spent 3 nights here recently and enjoyed our stay. It's a good location close to wineries, gardens, Harrigans pub down the road for a alternative place to eat, but the food at the in house restaurant was excellent, and if your an accor member great value. There probably needs to be a little attention by the...

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Helpful?
1Thank holtipsfrombagz
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

We appreciate your kind feedback regarding your stay. Rest assured I will address the cleaning issues with our housekeeping team. We look forward to having you stay with us again! Kind regards, Lauren Johns Operations Manager Mercure Resort

Warrumbungle
Reviewed 18 April 2014

Although the property rooms and standard of facilities are high and we enjoyed the place itself, the service especially in the restaurant was particularly poor.. We were hungry and tired and wanted a quick meal before going to bed, so we ordered a basic garden salad and bread for entree and fish for the mains. We waited 65 minutes and...

Review collected in partnership with Accorhotels.com
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1Thank Mary M
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Thank you for your feedback. Please rest assured that i will address this with our restaurant and kitchen teams to ensure it is improved on for future guests. Lauren Johns Operations Manager Mercure Resort

Blacktown, Australia
Reviewed 17 April 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Helen B
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Sydney
Reviewed 13 April 2014

It’s the little things that count. The ‘phone in the room didn’t work and I walked around to reception to order room service. The woman at reception was apologetic about the phone, saying Telstra was expected. I didn’t tell her not to hold her breath, she probably already knows that. There was no shower cap in the bathroom, necessitating another...

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Helpful?
1Thank SydneyDickens
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Thank you for your feedback regarding your recent stay with us. I will ensure our team members address the issues raised and i will have our kitchen look at our BLT structure. You are correct it is the little things that you notice that can make the difference and i will ensure these are taken care of by the team....

Sydney, Australia
Reviewed 8 April 2014

Stayed here with the Hubby as an anniversary long weekend. Loved the room and loved the spa bath! An actual bath made for two people to comfortably fit in!! We bought our garden tickets from reception and walked the 15 minute walk to the gardens along the foot path and stopped along the way into the boutique shops and even...

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1Thank Kimy_Baby
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Dear Kimy_Baby, Thank you so much for your lovely review of our property! So great to hear about people getting out and about and exploring everything within walking distance to us! McGuigans is in a great location, and the stair case is a great way to avoid the road traffic. I will address the housekeeping issues with the team that...

Sydney, Australia
Reviewed 7 April 2014

This is not a cheap hotel - it is in a great location. We arrived mid afternoon, unloaded our luggage and my husband went to park while I checked in. The receptionist said sorry; they had no trolleys.. or anyone to help us move the luggage to the room as "it's a resort style hotel so you can drive to...

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Thank Paudge
Perth, Australia
Reviewed 3 April 2014

We recently stayed for one night at the Mercure Resort whilst attending the CMC Rocks the Hunter, for the price the hotel is very good, the rooms are nice and very well kept. We also had a meal in the restaurant and found the young staff to be very helpful, polite and professional, the food was very good as well,...

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Helpful?
1Thank Phil h
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Thank you for your lovely feedback! We look forward to welcoming you to the Hunter next time Lauren Operations Manager Mercure Resort

Bali, Indonesia
Reviewed 2 April 2014 via mobile

Stayed in a 1 bedroom suite for a couple of nights for the day on the green concert. Room was very big but didn't really need all the space. Very 1990's decor but ok none the less. I would stay in a standard room next time. Good location as you can walk to a few of the wineries and the...

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Thank Wrenblue1

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Resort Hunter Valley Gardens

Address: Cnr Broke & McDonalds Roads, Pokolbin, New South Wales 2320, Australia
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: $140 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mercure Resort Hunter Valley Gardens 4.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hotel Pokolbin
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin, Australia
Hotel Style:
#3 Family Hotel in Pokolbin
#3 Spa Hotel in Pokolbin
#6 Luxury Hotel in Pokolbin
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Hunter Valley Gardens staff and other travellers.
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5 months ago
over a year ago

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Questions? Get answers from Mercure Resort Hunter Valley Gardens staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Chose a room with a glass roof bathroom”
 of 5 bubbles 737kerrig, 18 Feb 2017 | Read review
“Room with your own private patio with view to pool”
 of 5 bubbles 620janl, 13 Feb 2017 | Read review
“Eating dinner at Elements is essential, Breakfast is also superior and includes those little touches missing at other hotels.”
 of 5 bubbles djsant54, 13 Feb 2017 | Read review
“Don't book this one.”
 of 5 bubbles glennbellette, 5 Feb 2017 | Read review
“Ground floor rooms are handy for families as they open onto courtyards and grassed areas, 802 and 803 are interconnecting”
 of 5 bubbles robyn25656, 19 Dec 2016 | Read review
5 of 5