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Quest Mackay

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Quest Mackay
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167 Reviews from our TripAdvisor Community

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Showing 167: English reviews
Brisbane, Queensland
Reviewed 2 days ago NEW

Spent 5 days/4 nights at Quest Mackay and found the room spacious and clean. Daily servicing was an added bonus. Check in and check out was easy. The only down side was the pool area. It was extremely hot, surrounded by concrete and has no shade at all. The pool area looked in need of a make-over. Not pleasant at...

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Helpful?
Thank Chrissea
Adelaide, Australia
Reviewed 2 weeks ago

Was very quite and within walking distance of places to eat. The pool was really great and we had it to ourselves quite often. The room was clean and things tht we used were replaced. The only thing that was a bit of a hassle was the internet.

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Thank LindaP3
Wayne D, General Manager at Quest Mackay, responded to this review

Thanks LindaP3, We are glad you enjoyed your stay with us, Next time you stay with us and have difficulty with the internet please contact reception and we will sort it out for you asap. I hope to see you stay with us again in the near future

Mackay, Australia
Reviewed 2 weeks ago

Good place to stay but needs to be bought back to life. Bathroom doors never closed properly or locked. Shower head was buggered. Carpets on their way out. Pool area needs attention. Sofa mattress needs replacing. Professional helpful staff were a plus.

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Thank alansT8233CF
Wayne D, General Manager at Quest Mackay, responded to this review

Hi AlanT8233CF. I would like to discuss your stay with us personally, and also to understand which room you were in so i can review your comments and address any issues you have identified. Please contact Wayne on 0748293500

Mackay, Australia
Reviewed 2 weeks ago

We stayed here with our 2 kids and we were overwhelmed by the excellent location, very friendly staff and spacious apartment. From online booking to checking out the process was easy and problem free. We will definitely be back.

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Thank tonip2017
Wayne D, General Manager at Quest Mackay, responded to this review

Thanks Tonip2017 Appreciate your great review and we are looking forward to having you stay with us again in the near furture

Caloundra, Australia
Reviewed 2 weeks ago

We needed a wheelchair accessible room and it was perfect. Enough room and clean. There is even a lift to the pool. Check-in worked great although it was a holiday and nobody was there. We had good instructions.

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Thank Manuela L
Wayne D, General Manager at Quest Mackay, responded to this review

Hi Manuela, We are glad your stay was comfortable, and our after hours arrival check-in process was clear and easy to follow. Hope to see you again stay with us again in the near future.

Melbourne, Australia
Reviewed 3 weeks ago

Reasonably quiet facilities, music from down the road and noise from passing locals. Limited wifi downloads per day. Easily accessible car park with security gates. Reservation staff easy to communicate with.

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Thank A7072JKrebecca
Wayne D, General Manager at Quest Mackay, responded to this review

Hi A7072JKrebecca. Thanks for your review and feedback. I am glad you found our facilities quiet and reception staff easy to communicate with. I do apologize for any external noises, Being New Years Eve town can be a little louder than usual

Toowoomba, Australia
Reviewed 4 weeks ago

I visited Mackay for a week and enjoyed the self contained facilities for a simple breakfast. It was handy being so close to shops. Exceptionally clean and modern room that was very well maintained. Also the venue is well maintained (as new) which helps create a homely feeling.

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Thank 899shaynem
Wayne D, Manager at Quest Mackay, responded to this review

Hi 899shaynem, Thank you for your great review, our housekeeping teams take great pride ensuring a high standard of service. We look forward to welcoming you again in the future

Reviewed 4 weeks ago

Quest Hotels have met our needs with location, clean facilities that are spacious, and pleasant, and efficient staff. We have stayed in numerous hotels in the Mackay area and have constantly been disappointed in our stay, however with Quest we have now found a hotel that we are happy with. Our Apartment with kitchenette, and King size bed was comfortable,...

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Thank David M
Wayne D, Manager at Quest Mackay, responded to this review

Hi David M Thanks for the great review, We are very pleased you have identified us as your preferred hotel while in Mackay. Our business grows everyday from repeat guests, and we look forward to welcoming you back again on your next stay.

Mackay, Australia
Reviewed 5 weeks ago

We used the conference room facilities over 2 days and couldn't be happier with our experience. Looking forward to our next workshop in January. Staff were very friendly and helpful. I would highly recommend Quest Macalister st Mackay.

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Thank MsKEwald
Wayne D, Manager at Quest Mackay, responded to this review

Hi MskEwald, Thank you for your great review, We look forward to seeing you again in January

Mackay, Australia
Reviewed 5 weeks ago

This particular property was most ideally located for my overnight stay. Staff were helpful & friendly, however, did have a slight initial issue with my booking which was slightly annoying, however, it was taken care of with no fuss or bother. I have stayed here previously so was aware of what the rooms and amenities were like and would very...

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Thank madonnablackburn
Wayne D, Manager at Quest Mackay, responded to this review

Hi madonnablackburn, Thank you for the great review and recommendation, we look forward to welcoming you back again on your next stay

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Quest Mackay is an all Apartment Hotel featuring 96 Studio, One and Two Bedroom Apartments that can be used for short or long term accommodation. It is brand new only opening in Sep 2009 centrally located right in the heart of the tropical city of Mackay. ... more   less 

Additional Information about Quest Mackay

Address: 38 Macalister St, Mackay, Queensland 4740, Australia
Region: Australia > Queensland > Mackay
Price Range: $112 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest Mackay 4.5*
Number of rooms: 96
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Questions & Answers

Questions? Get answers from Quest Mackay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our 4th Floor apartment was excellent”
 of 5 bubbles M7872QFdavidm, 19 Dec 2016 | Read review
“Ask for a room on the third floor or above on the river side of the hotel, level 5 is best for views.”
 of 5 bubbles gregbI4490HZ, 4 Oct 2016 | Read review
“Apartment rooms are worth the upgrade if you are here for more than one night”
 of 5 bubbles SpenceAlmighty, 28 Jun 2016 | Read review
“Some rooms have a balcony for a bit of extra space”
 of 5 bubbles PJay2412, 9 Apr 2016 | Read review
“all rooms are good”
 of 5 bubbles Brisflip, 24 Jan 2016 | Read review
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