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Clarion Hotel Mackay Marina

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#6 of 34 Hotels in Mackay
Certificate of Excellence
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Clarion Hotel Mackay Marina
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380 Reviews from our TripAdvisor Community

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Showing 370: English reviews
Hamilton Island, Australia
Reviewed 20 January 2016

We stayed at the Clarion right on the marina with beautiful views. We had an interconnecting room which was perfect with our 2 young daughters. The rooms are beautifully renovated and very comfortable. The seafood buffet on Saturday nights is a must so delicious with great range of food to suit all including children!! Credit to all the staff and...

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Helpful?
Thank Meagan O
Racheal B, Function Sales Manager at Clarion Hotel Mackay Marina, responded to this review

Hi Meagan, thank you for your review, we are glad you enjoyed your stay with us and look forward to seeing you again!

Mackay, Australia
Reviewed 16 January 2016

Went just for the amazing seafood buffet and decided to stay the night. Great room with fantastic views-I love boats and the ocean so just sitting on the balcony having a wine of two did it for me. Very good bed and pillows, great breakfast, try the spicy sausage. Have been a few times now and it is always good,...

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Helpful?
Thank Grant P
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for your wonderful review. We do take pride in our property and especially our service, to ensure both are of a high quality. We are delighted that your stay with us again was up to expectation and you enjoyed your relaxing time watching the boats. Thank you once again and we look forward to welcoming...

Singleton, Australia
Reviewed 15 January 2016 via mobile

This motel is in an unbelievable location right on the harbour and a 2 minute walk to the beach . The views from the rooms are to good for words . The staff are all polite and willing to help rooms are clean and well set out . The sea food buffet is crazy good !!! I will come back...

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Helpful?
Thank David G
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for your wonderful review. We do pride ourselves in our service and quality of our newly refurbished hotel. We do receive a lot of feedback regarding our location, being the only accommodation available at the Marina. Thank you once again and we look forward to welcoming you back to the Clarion Hotel Mackay Marina in...

Townsville, Australia
Reviewed 12 January 2016

I had booked 2 rooms both for $139 each. On checkout I was charged an extra $10 for one of the rooms. The Night Auditor said that the Reservation Manager would give me a call today to work it out as he wasn't sure why the extra charge. It was early morning and we needed to get on the road...

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Thank Roslynne H
Kerry S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Roslynne H Please accept my sincerest apologies in how we have handled your query. The refund has been made and I would like to assure you that this is not the normal standard of service that we give here at The Clarion Mackay. We have taken steps to improve how we deal with queries such as yours so that...

Gold Coast Australia
Reviewed 9 January 2016 via mobile

Don't bother asking if you can check in a bit early. They will tell you they will charge you for it. Nice room and view. Not sure the hot water worked. Easy parking. Within walking distance to restaurants. Free wifi and Foxtel was a welcome surprise

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Thank hetrogenius
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for your feedback. In reply, we understand that guests on occasions would like to arrive earlier than the standard check-in time, however as the hotel runs at high occupancy, we need to allot additional staff on to cater to early arrivals, which unfortunately does need to incur a surcharge to cover the costs of the...

Reviewed 8 January 2016 via mobile

The state of the room was disgusting. There were rose petals left behind the bedroom door from the people before us, stains all over carpet, bed upholstery ripped (this was supposed to be the best room in the hotel!)absolutely disgusting considering how much the room cost! I had pre wedding photos taken in the room. There were some beautiful photos...

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1Thank MrsLRDickinson
Melbourne, Australia
Reviewed 6 January 2016 via mobile

This hotel is in the process of being refurbished and I stayed in one of the new rooms. It was very tastefully done and they have thought of everything. Even the small things like emergency cosmetic items. Also a great location and with a nice pool that would suit families.

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Thank Mike-F33a
Reviewed 27 December 2015 via mobile

We had Christmas day lunch in the restaurant. It was excellent. Great spread. Both hot & cold dishes, beautifully cooked & frequently refreshed. Seafood was fresh & good selection. Staff pleasant & cheerful. Would go there again. Thanks. 10/10.

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Thank Susann A
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for your wonderful review. We are delighted that you enjoyed our Christmas spread. We do pride ourselves in the quality of our food and our service. We hope to welcome you back to perhaps stay with us next time. Thank you again and we wish you and your family a safe and happy New Year....

Shoal Point, Australia
Reviewed 18 December 2015

My partner surprised me with a night at the Clarion & dinner. It was absolutely beautiful, the room was lovely, with a fantastic view over the Marina where all the boats were launched & over the pool area, it was very nice. We had the Seafood Buffet which is every Friday & Sat nights @ $69/head. It was superb, a...

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Helpful?
Thank Jane G
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for your wonderful review. We are very happy to hear you enjoyed your surprise stay with us and experienced our well-known Seafood Buffet. We do pride ourselves in our standard of service and our property to ensure guests feel welcome and experience our hospitality, making their stay comfortable and memorable. I have passed your suggestion...

The Netherlands
Reviewed 17 December 2015 via mobile

We had done a lot of driving and where ready to bed but we thought that the room was very clean and the staff where all very friendly, the hotel was well situated for where we needed. Was a nice place to stop before we headed further down the east coast.

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Thank TanjaG56
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for your lovely review. We do pride ourselves in our service and property to ensure guests have a wonderful stay. We hope you are still enjoying your trip along the east coast and also hope to welcome you back to us at some time in the future. Thank you again and we wish you a...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Beachfront
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Clarion Hotel Mackay Marina is considered as Mackay's premier hotel. Located on the relaxing waterfront setting of the picturesque Mackay Marina, the hotel is only a short drive from Mackay's city centre and 20 minutes from Mackay Airport and is Mackay's only hotel with marina views over the tropical blue waters of the Coral Sea. The 4.5 Star hotel provides a selection of high quality accommodation rooms, from Deluxe Studio rooms and 1 Bedroom Apartments through to Executive Suites and Superior Spa suites. All rooms are superbly appointed with all the modern conveniences you would expect to make your stay as relaxing and comfortable as possible including; i-pod docking stations, flat screen televisions, fully appointed kitchenettes and private balconies providing fresh sea breezes and views over the marina setting and out to sea. Our onsite Latitude 21 Bar & Restaurant provides modern Australian cuisine and is open for breakfast daily and dinner Monday to Saturday, room service menu is available daily. The Mackay Marina, voted Australia's number 1 marina precinct, is also right on the doorstep providing a choice of bars, cafes and restaurants including George's Thai, Angelo's on the Marina Italian, The Deck Steakhouse and Mackay's famous fresh seafood at The Lighthouse. Harbour Beach is also just a short stroll providing long stretches of golden, sandy beaches. Other facilities include 24 hour reception and on-site security, secure parking, swimming pool, fitness room, complimentary guest laundry on each level, fully air-conditioned hallways as well as unlimited FREE guest WiFi. The Clarion Hotel Mackay Marina provides the perfect setting for conferences, meetings, functions and weddings providing a number of versatile and high quality function rooms and breakout areas. Our dedicated function staff can help tailor an event to suit any occasion. The hotel provides a range of excellent guest services that have built a strong reputation with business travellers and holiday makers and has been awarded best hotel in its category by Choice Hotels Australasia and AHA's Best Superior Accommodation Australia. Our waterfront location and comprehensive facilities combined with friendly and professional service will ensure your stay in Mackay will be comfortable, enjoyable and productive. ... more   less 

Additional Information about Clarion Hotel Mackay Marina

Address: Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
Region: Australia > Queensland > Mackay
Price Range: $135 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clarion Hotel Mackay Marina 4*
Number of rooms: 79
Reservation Options:
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Also Known As:
Clarion Mackay
Mackay Clarion
Hotel Style:
#2 Business Hotel in Mackay
#2 On the Beach Hotel in Mackay
#4 Luxury Hotel in Mackay
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Questions & Answers

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Chicago, Illinois
2 months ago

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Questions? Get answers from Clarion Hotel Mackay Marina staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the floor the better the views.”
  • Balcony view
  • Comfy bed
lisalB5825IA, 12 Apr 2017 | Read review
“Higher levels have better views”
K7098OJmarys, 25 Feb 2017 | Read review
“Quieter suites & larger rooms-very comfortable.”
  • Great stress reliever- enjoying the peace & quiet.
  • Love the view - great climate and relaxing lifrstyle
  • Night time - peace reins !
665olgad, 28 Nov 2016 | Read review
“Higher level to enhance the view of the marina.”
723suzyb, 3 Aug 2016 | Read review
“ask for a higher level facing the harbor to best enjoy the views”
927mitchy, 10 Jul 2016 | Read review
5 of 5