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Mackay Grande Suites

Agoda.comUS$84*
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#21 of 34 Hotels in Mackay
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mackay Grande Suites
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191 Reviews from our TripAdvisor Community

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Showing 189: English reviews
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Melbourne, Australia
Reviewed 4 days ago NEW

I stayed here for one night during a business trip that was booked through a corporate travel agent. The room was tiny on the front of the building. When I entered the room I noticed there were no reading lights on the bedside tables. This is the first hotel room on the planet I have been in with no reading...

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Helpful?
Thank Warbywanderer
Mackay, Australia
Reviewed 5 days ago NEWvia mobile

We stayed here while the Italian Eat Street was on. parking was not secure and eat street was horrible, but the hotel itself was great. We received a room upgrade and the bistro staff accommodated us for dinner without a booking. Room was mostly clean and very spacious. Staff were lovely. Only down side .. Housekeeping might mop the floors...

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Helpful?
Thank ktt72
Reviewed 1 week ago

We stayed for 2 nights in this central hotel. On check in we were upgraded to a one bedroom suite which was fantastic, very spacious with everything you needed. The hotel has parking, great wifi and is central so many restaurants close by. Breakfast was excellent but only downside was we had dinner in the cactus jacks attached to the...

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Helpful?
Thank MaureenMackay
Lisa P, Manager at Mackay Grande Suites, responded to this review

Thank you for taking the time to provide a review after your recently stay at the hotel, we certainly appreciate your time and the feedback. We hope to welcome you back on your next visit to Mackay.

Sydney
Reviewed 8 April 2017 via mobile

Have stayed there before and find the rooms very comfortable. Staff are very helpful and friendly. Some rooms do not get WiFi signal, but the staff at reception will move you if that is an issue. The restaurant attached is not much chop.

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Helpful?
Thank Oztraveller2007
Mackay, Australia
Reviewed 3 April 2017

recently stayed there a few nights, found property to be aged and weathered. toilet roll holder fell of the wall when using. window winders do not tighten from over use and over tightening, creating a wind whistle. very annoying when trying to sleep. leaking roof outside room in foyer. noisy air con in vent. expensive rate for quality of stay....

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Helpful?
Thank soslar
Moranbah, Australia
Reviewed 2 March 2017 via mobile

Check in was very unprofessional didn't follow up on a charge back and demanded payment. Hallway pictures sitting on floors holes in walls repaired. Room was not up to standard expectations stains on carpet, hole in wall with visible wires, tepid hot water. When complained about hot water I received a phone call saying the other room they checked on...

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Helpful?
1Thank chezrie
Lisa P, Manager at Mackay Grande Suites, responded to this review

Thank you for your review, we appreciate your time to let us know about the aspects of your stay that were disappointing. I have passed your comments on to the departments concerned to review and assist with improving our product and service. We have also discussed your feedback with the company that made your accommodation booking. Our apologies that your...

Brisbane, Australia
Reviewed 20 February 2017

Great location, big clean rooms, pleasant staff. Restaurant not open on Monday nights but room service available and Cactus Jacks and Hogsbreath are handy. Breakfast staff seemed a little unorganised but food arrived in reasonable time and was good.

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Helpful?
1Thank Ian T
Lisa P, Rooms Division Manager at Mackay Grande Suites, responded to this review

Thank you for your feedback, we appreciate your time. We currently have a new team in the AM Bistro, polishing their skills for your next visit. I'm pleased to hear you enjoyed your breakfast, and hope to see you again soon.

Sydney, Australia
Reviewed 31 January 2017 via mobile

Not much more to add really. Very pleasant. Conveniently located, quiet, nice staff, clean, parking on site. Nothing to complain about. Not the Hyatt but quite pleasant. I suspect it's the best in town There is a crap restaurant downstairs (really... go somewhere else) but, other than that, it's pretty good.

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1Thank David_Susie
Reviewed 22 January 2017 via mobile

If you travelling for business and want a cooked breakfast or room service or a normal restaurant ( not just Cactus Jacks) then dont stay here. There is no restaurant from Sundays until Wednesday. No room service, you have to eat at Cactus Jacks if you want one tax invoice which is easier for business patrons. Theres no hand towel...

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Helpful?
1Thank Scott D
Lisa P, General Manager at Mackay Grande Suites, responded to this review

Dear Scott Thank you for taking the time to construct a review and send your constructive feedback and comments to us, we do understand it takes time to write a review. I am sorry to learn we have not met your expectations on your recent stay. A main water pipe burst in the main kitchen therefore it was vital to...

Hobart, Australia
Reviewed 20 January 2017

This was an Excellent hotel, EXCEPT to hard / short Mattress - imported from China? The rooms are large, with kitchen, lounge, dinning, etc and a washing machine on site. Excellent for that end of trip clean up before appearing back at home. Breakfast as part of the tariff was excellent as was the quality and quantity. Situated in the...

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Helpful?
1Thank W M
MGSFOM, General Manager at Mackay Grande Suites, responded to this review

Thank you for taking the time to construct and write a review, we do appreciate it takes time to construct these reviews. The maitresses we use in the Hotel are premium commercial grade mattresses which are not made in China and we are often receiving many notes about how the quality of sleep guests had was superb however that being...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
A.M. Grill
A.M. Grill
Cuisines: Australian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Mackay Grande Suites is in the city centre, only 10 minutes drive from the airport and 5 minutes from local beaches. The hotel features 90 studios or one bedroom, fully self contained suites, two restaurants, two bars, a gaming lounge, indoor swimming pool and spa. The complex incorporates a shopping centre with 30 specialty outlets and there are extensive conference facilities available for up to 200 delegates. ... more   less 

Additional Information about Mackay Grande Suites

Address: 9 Gregory St, Mackay, Queensland 4740, Australia
Region: Australia > Queensland > Mackay
Price Range: $136 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mackay Grande Suites 4.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Mackay Grande Hotel Mackay
Hotel Style:
#4 Business Hotel in Mackay
#15 Luxury Hotel in Mackay
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Questions & Answers

Questions? Get answers from Mackay Grande Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get anything that faces the street.”
Warbywanderer, 23 May 2017 | Read review
“Find some where else to stay.”
PeterO1956, 17 Oct 2016 | Read review
“6th floor 1BR APT was awesome”
TravellerforBusiness, 10 Aug 2016 | Read review
“I prefer the 2nd level, as the views aren't that great so being on a lower level is greater convenience.”
NQPsych2U, 14 Sep 2015 | Read review
“Corner suites are large and comfortable”
cmistoneridge, 11 Aug 2015 | Read review
5 of 5
Agoda.com
US$84* /night
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Prices are for 1 room, 2 adults
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