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Burke and Wills Hotel

TravelocityUS$85*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Burke and Wills Hotel
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273 Reviews from our TripAdvisor Community

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Showing 271: English reviews
Brisbane, Australia
Reviewed 17 March 2017

I have stayed here several times for business. Burke and Wills is very dark, dated and old. Does not have a good energy about it. I almost panic because the lift seems to stall and take forever to open-take the stairs if you're mildly claustrophobic (it also smells). Also hair in the breakfast ordered (give me strength!). The majority of...

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Helpful?
Thank Lost_in_Utensils
Hgroup, Public Relations Manager at Burke and Wills Hotel, responded to this review

Dear Lost_in_Utensils, Thank you for taking the time to leave your valuable review. Please accept our sincere apologies for the problems in which you had with your stay. Renovations are scheduled for this year to give the hotel a much needed update. In regards to the hair in your breakfast unfortunately the staff were not made aware of this on...

Lennox Head, Australia
Reviewed 12 March 2017 via mobile

Been coming here for years .. old fashioned quality and service .. clean affordable accommodation country standards.. located in the heart of the city.. great staff and friendly.. there's a make over coming .. please let's hope that we dont loose the old fashion romance of this iconic institution .

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Helpful?
Thank Narelle E
Hgroup, Public Relations Manager at Burke and Wills Hotel, responded to this review

Dear Narelle E, Thank you for taking the time to leave a lovely four star review. We are so pleased to hear you enjoy so many aspects of our hotel. Rest assured the renovations will simply be a face lift, keeping the heritage of the hotel intact. We look forward to your next visit. Kind Regards, Management

Brisbane Queensland
Reviewed 12 March 2017

Iron burns on carpet, could only watch television if sat on pillows on the bed and watched it reflected in the mirror. True story! Had to borrow chairs from corridor in order to sit down. Lovely large towels. Wonderful team of staff throughout. Hope management realise how great their staff are.

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Helpful?
Thank DaphiesDucks
Hgroup, Public Relations Manager at Burke and Wills Hotel, responded to this review

Dear DaphiesDucks, Firstly thank you for taking the time to leave a review. We apologise for the problems you had with the room. We will be renovating the hotel this year and have taken your issues into account with the re-design. We do however appreciate all of our staff and the wonderful work they do. We will be sure to...

Reviewed 11 March 2017 via mobile

Great hotel with interesting choice of art works. Upgrade will be good for hotel once done. Good staff and breakfast. Quality bathroom soaps etc and generous tea making facilities .good bed with nice pillows and black out curtains. Ac once figured out is effective.

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Helpful?
Thank achalen h
Hgroup, Public Relations Manager at Burke and Wills Hotel, responded to this review

Dear achalen h, Thank you for your four star review on your recent stay. A good stay starts with a good bed and we are pleased to hear you experienced just that. Refurbishment is scheduled for this year which will give the hotel a much needed face lift. We are pleased you enjoyed breakfast and we will be sure to...

Townsville, Australia
Reviewed 6 March 2017

The rooms are very comfortable and clean, however the entire hotel is very dated. There is paint peeling off walls and ceilings and very dated decor. On the upside reception advised that the hotel is due to go into a shutdown for a complete renovation, so hopefully that will address these issues. All in all, comfortable enough, however I was...

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Helpful?
Thank Mintman63
Hgroup, Public Relations Manager at Burke and Wills Hotel, responded to this review

Dear Mintman63, Thank you for taking the time to leave a review. Yes that is correct, a refurbishment is scheduled for this year to give the hotel a much needed face lift. We are pleased your stay was comfortable though and we hope to see you again after refurbishment. Kind Regards, Management

Brisbane, Australia
Reviewed 3 March 2017

We had lunch here, it is central being right in the main street. The meal was excellent, very generous portions and a fair price. Great peaceful atmosphere and being a Sunday we found parking just around the corner. Thanks

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Helpful?
Thank Judi R
Hgroup, Public Relations Manager at Burke and Wills Hotel, responded to this review

Dear Judi R, Thank you for taking the time to leave your valuable feedback. We really are blessed with location and are glad it was a convenience for you. We are pleased to hear you enjoyed your meal along with the atmosphere. We look forward to seeing you again soon. Kind Regards, Management

Inverell, Australia
Reviewed 2 March 2017

Good location, Great service. Hotel starting to show its years but clean and comfortable and right in the centre of the CBD. have stayed a number of times. Just dont park under the tree's due to the large number of birds

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Thank Slip57
Hgroup, Public Relations Manager at Burke and Wills Hotel, responded to this review

Dear Slip57, Thank you for taking the time to leave your review. We really are blessed with location and are glad it was a convenience for you. The hotel is starting to age but renovations are expected for this year which will also solve your parking issue. We are pleased to hear you received good service though and will pass...

Cairns, Australia
Reviewed 28 February 2017

The rooms was small,(ok for one, uncomfortable for two ) but well maintained, The décor whilst charming was of a bygone era. There was no flexibility allowing for early check-in or later check-out ( I guess they must have been busy) Clean , quiet on check-in receptionist tried to charge even though room pre-paid, the charged credit card with security...

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Helpful?
Thank phoenixgroupgillian
Hgroup, Public Relations Manager at Burke and Wills Hotel, responded to this review

Dear phoenixgroupgillian, Thank you for taking the time to leave your review. We are pleased to hear you enjoyed your stay. Some of the rooms are smaller than others so we recommend checking with reception before booking. You are correct the decor has started to age and that is why we will be renovating the hotel this year to give...

Coolangatta, Australia
Reviewed 24 February 2017

Our second time here, this a good central place to stay with welcoming staff and nice rooms with very comfortable beds We didn't eat here just had a few drinks in the bar The bar is was quiet the night we were here so it was nice to just enjoy the quiet after a long day of travellng

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Helpful?
Thank Tracey S
Hgroup, Public Relations Manager at Burke and Wills Hotel, responded to this review

Dear Tracey S, Thank you for taking the time to leave your feedback. We believe a good stay starts with a comfortable bed and we are pleased you experienced just that. We are pleased to hear the staff were accommodating not only in the reception but the bar as well. Thank you again for your review and we look forward...

Brisbane, Australia
Reviewed 11 February 2017

The Burke and Wills hotel was for years THE place to stay in Toowoomba. One of the first high rise buildings many locals have fond memories of functions held there. From the moment we walked in I liked the old fashioned charm, sort of a 70's time capsule. Reception staff were friendly and helpful. Our room was clean and comfortable,...

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Helpful?
Thank Tony C
Hgroup, Public Relations Manager at Burke and Wills Hotel, responded to this review

Dear Tony C, Thank you for your lovely review on your recent stay at the Burke and Wills Hotel. You are completely right, good staff are worth their weight in gold and we are very lucky to have such a great team behind us. We are pleased to hear you enjoyed so many aspects of the hotel including your Mediterranean...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities

Additional Information about Burke and Wills Hotel

Address: Burke & Wills Hotel 554 Ruthven St, Toowoomba, Queensland 4350, Australia
Region: Australia > Queensland > Toowoomba
Price Range: $121 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Burke and Wills Hotel 4.5*
Number of rooms: 85
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Also Known As:
Quality Inn Toowoomba
Hotel Style:
#5 Luxury Hotel in Toowoomba
#9 Romantic Hotel in Toowoomba
#11 Business Hotel in Toowoomba
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Questions & Answers

Questions? Get answers from Burke and Wills Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take their advice seriously and don't park under the tree - the birds are lovely but not on your paint work.”
vanessakissane, 16 May 2017 | Read review
“I found the Rooms small noisy lots of trucks at night, no views sorry.”
lynetteh978, 10 Apr 2017 | Read review
“Haven't stayed often enough to build up an idea of this.”
GuyC145, 9 Apr 2017 | Read review
“Ask that not adjacent to lift well. Noise all night through the wall.”
DaphiesDucks, 12 Mar 2017 | Read review
“Rooms facing North are cool in summer.”
977tonyc, 11 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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