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Copthorne Hotel Palmerston North

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331 Reviews from our TripAdvisor Community

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Showing 327: English reviews
Napier, New Zealand
Reviewed 10 January 2016

We stayed here for one night, the room looked like it had been updated and was clean and tidy, bed was comfortable. It was very hot as there is no air con. No free wifi in the room only in the lobby. We looked at the restaurant menu in the hotel and thought it was super expensive so went else...

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Helpful?
Thank Jodie803
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback

Reviewed 5 January 2016 via mobile

We were booked into the "economy" rooms, due to the usual rooms being over booked. Apparently "economy" means disgusting. The photos speak for themselves, but between three separate rooms we had missing toilet seats, missing TV, stained floors, rotten shower boards, broken shower heads, BED BUGS and faces marks on the toilet wall. Needless to say, we left for another...

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1Thank Jason W
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review. I would appreciate the opportunity to discuss your concerns about the central city accommodation business directly so will endeavour to make contact

Wellington, New Zealand
Reviewed 3 January 2016 via mobile

Room very nice bed not comfortable no wi fi in room and no air conditioning I would only recommend it for one night as the room can be quite stuffy without air conditioning shower over a small bath need to redecorate bathroom and get rid of bath

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Thank gjwhitford
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments

Auckland Region, New Zealand
Reviewed 2 January 2016 via mobile

This hotel is difficult to find, not on gps. Address is complicating. Has free parking. Wifi free only in lobby and very limited. Room was really hot with only heater in it. This place is used by large tour groups. Can better with aircon, which will also cut out outside noise. Dinner n breakfast was very expensive.

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Helpful?
Thank Aspi123
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your feedback.

Christchurch, New Zealand
Reviewed 31 December 2015 via mobile

We ended up staying eight nights and appreciated the upgrade booking. Service was very inconsistent which we put down to casual staff over the Christmas/New Year period. The room was very hot and we requested a fan, which was quickly supplied. The shower was over the bath and we had no problem with hot water. There was some noise from...

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Helpful?
Thank Gavin6114
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback

Rotorua, New Zealand
Reviewed 29 December 2015

Rooms in the Tower Block are very comfortable and quite recently refurbished to a high standard. There is also a budget type room located elsewhere that would suit a family or someone wishing to pay less. Try and get a bed & breakfast deal if possible.

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Thank June408
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review

Palmerston North, New Zealand
Reviewed 29 December 2015 via mobile

Copthorne Hotel Palmerston North is in need of modernisation. The atomism here is dated and run down. A typical franchise hotel that provides small rooms, average service and average amenities relying on its name to see it through. I have found that the smaller boutique motels offer a far superior service, accommodation and enjoyable stay for a lot less per...

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Thank JayLewer
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments.

Palmerston North, New Zealand
Reviewed 15 December 2015

Rooms are dirty, and noisy. Only stayed 1 night and arrived late after dinner so did not bother with notifying reception. Room was adjacent to Fire escape used by smokers meaning smoke odour all night. Check-in was slow with only 1 person attending. Bathroom needs immediate urgent make over with shower over very old bath.

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Helpful?
Thank 726pierrev
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your review. We pride ourselves on cleanliness and our customer service delivery so obviously concerned about your comments. I would appreciate the opportunity to discuss further so we can make the necessary improvements

Palmerston North, New Zealand
Reviewed 6 December 2015

Very disappointed to find my room in the old part of the hotel this visit. Have stayed here several times before and in the main building which was fantastic - and I didn't ever have to request which part of the complex to stay in. Rooms available in the main building but staff would not change me until I confirm...

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Thank ClockerTime
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. We have recently renovated several rooms, with exterior painting to be completed as weather permits. These rooms are classed as a standard room type. Our main tower building houses the superior room types you have stayed in previously. Obviously there is a price difference between the two products, and it appears a standard room had...

Hastings, New Zealand
Reviewed 29 November 2015

The Copthorne Hotel is actually in two parts and has the budget City Accommodation as an adjunct. I booked City Accommodation, Palmerston North on Wotif and hadn't realised it was part of the Copthorne complex. My room was adequate, clean comfortable and quite and very centrally located. It had tea and coffee making facilities, TV and a phone. The breakfast...

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Helpful?
Thank rosieterry
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback, and my apologies for the issues noted

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Copthorne Hotel Palmerston North offers 76 contemporary guest rooms ranging from Superior Twin or King rooms and Family Units to premium Executive Suites with spa baths. All have been designed with your comfort in mind and offer a relaxing space to unwind whether staying for business or pleasure. Facilities include a restaurant, bar, gym, 4 meeting rooms, 24 hour room service and a guest laundry. The hotel also offers complimentary car parking on site. ... more   less 

Additional Information about Copthorne Hotel Palmerston North

Address: 110 Fitzherbert Avenue, Palmerston North 4410, New Zealand (Formerly Kingsgate Hotel Palmerston North)
Region: New Zealand > North Island > Manawatu-Wanganui Region > Palmerston North
Price Range: $82 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Copthorne Hotel Palmerston North 3*
Number of rooms: 76
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Also Known As:
Kingsgate Palmerston North
Copthorne Hotel Palmerston North North Island
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Questions & Answers

Questions? Get answers from Copthorne Hotel Palmerston North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the Tower Block rather than back motel units.”
 of 5 bubbles PerryB137, 15 Mar 2017 | Read review
“Not sure there is one.... better still stay somewhere else.”
 of 5 bubbles GeoffC456, 26 Feb 2017 | Read review
“Poor outlook but rooms excellent.”
 of 5 bubbles A1883CYalanb, 25 Feb 2017 | Read review
“Request a corner room- they are slightly bigger.”
 of 5 bubbles liam404, 19 Feb 2017 | Read review
“if you are low on funds ask for the economy rooms around the back and also get breakfast with these rooms”
 of 5 bubbles Eggy62, 5 Feb 2017 | Read review
5 of 5