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2.5
#20 of 22 hotels in Mangere
Location
Cleanliness
Service
Value
Situated near the airport, hotel features a free 24-hour airport Yellow Bus service and a restaurant. There is free on-site parking for up to 5 days for travelers flying in or out of Auckland. 1 GB of free WiFi is provided per day, per guest. All rooms are air conditioning, and have a refrigerator and tea and coffee making facilities. Each room has a work desk with WI-Fi internet access. All rooms include cable TV. The restaurant offers international cuisine, and is open for breakfast and dinner. Featuring a pool table and a fireplace, the bar is the perfect place to unwind with a drink.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Languages Spoken
English
Location
206 Kirkbride Road Auckland Airport, Mangere, Auckland 2022 New Zealand
Airport Gateway Hotel
706 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
stayed in this hotel for one night en route from auckland. It is on the yellow bus route from Auckland airport but is the furthest away and takes 40 to 50 minutes each way. It looks like its on an industrial estate and we didnt see any shops nearby, unlike some hotels en route who had shopping centres nearby.
After seeing some other other hotels en route, we were expecting great things. It looks like a rundown motel from the outside. our room was ground floor, with car park outside our window. the window/ patio door was only lockable with a small bolt and was dirty with cobwebs and dust. There were blackout curtains. The room had kettle, tea, coffee, creamer and a microwave. The bedside lamps also had a charging point on them which was useful. On entering the room it was dark with a brown carpet and the bed linen had dirty stains to sheets and pillowcases. Housekeeping to their credit changed the entire bed within minutes and even changed the pillows for me. The bed was surprisingly comfortable. bathroom and towels were clean. there was a tv, hairdryer and 2 chairs in the room. it wasnt the quietest of hotels but it was ok for the one night we stayed there. it was cheap and therefore you get what you pay for. For me it was just too far from the airport.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:40 -50 minutes from the airport on yellow bus route which run every 40 mins or so
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room was just adequate, outdated furnishings, walked through what seemed like a rabbit warren for quite a distance to get to my room. Once in room I pulled curtains aside to reveal a disgusting court yard, grass was knee high, holes kicked in lattice, tarp over what was supposed to be a pool/spa, building materials strewn throughout court yard absolutely pathetic. To top it off, the Indian "gentlemen" (to be polite)that recieved me at the reception desk was extremely RUDE and impatient and should not be in the hotel/motel business.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip:Stay somewhere else.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AirportGatewayHotel, Manager at Airport Gateway Hotel
Responded Jan 30, 2020
Dear Valued Guest, we take great pride in our property Thank you for your comments about the standard of maintenance. This is of a major concern to me. You can see by our other reviews that standards – we invest a lot of time and money to ensure our building remains spick and span. I have addressed your concerns with our Maintenance Manager and will follow up personally to understand what we can do better as a property. It is disappointing to hear that our standards were not up to par. We have undertaken a comprehensive training scheme with our staff in regards to customer service and the next time you are at our property there will be noticeable differences. We look forward to welcoming you back in the near future. Regards Hotel Manager
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Hotel is of poor standard,needs renovation asap ,lives on the fact it’s local to the airport,charge’s far too much for the rooms . Rooms are tatty,furniture would not be taken by the local charity shop. Restaurant is like having school dinners,menu is limited,although I did enjoy the curry. Bar has absolutely zero atmosphere.. Can’t wait to get out of here
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Date of stay: June 2022Trip type: Travelled solo
Room Tip:Avoid completely
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shalend Prasad, General Manager at Airport Gateway Hotel
Responded Jun 2, 2022
Dear Guest, We are very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Regards Team Gateway Hotel
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On the Saturday 26th September 2020. My self, wife, 12 month old daughter, sister and 3 year old nephew stayed at one of your hotels (Airport Gateway Hotel Auckland) . We were disappointed as soon as we arrived for check-in when we had to wait 15 minutes at the reception for someone to turn up.
An hour into our stay music was played loudly from our neighbouring rooms and people were drinking from their cars outside our room. This made it difficult for our kids to sleep. While checking up on our daughter, we found a bed bug next to her face! (See attached photo proof of this) The big one looked swollen and full of blood, us believing it was fresh from biting my daughter. While looking for other bedbugs we found two blood spots at the foot of the bed sheets. This is disgusting and very unhygienic.
My wife then went to reception to explain our issues and the man on the desk offered us a different room, she didn’t receive any apology. We obviously declined this offer, if one of the rooms has bedbugs it’s likely multiple rooms do as they spread extremely easily (my wife works in a hotel so is aware of how bedbugs spread)
Then I went to reception to ask for a refund, and if they could call another hotel to book us in for the night at this stage it was 11.30pm. I still didn’t receive an apology but got told all other hotels were booked. The man kept repeating how they cleaned the rooms everyday and instead for us to be moved into another room which we didn’t want to do.
As we packed our things and got ready to leave. We received a call from the reception that they can rebook us for the hotel next door but we had already made the decision to go home. We noticed my sister's room had a paper towel crammed into the door latch hole (so the door can be pushed in while locked) . We think people do this to break into rooms which made us feel even more uncomfortable and uneasy for ourselves if we stayed, and future guests.
We are very disappointed with how the situation was dealt with and that we had to cut our holiday short by a few days and drove back home to Rotorua after midnight which was a 3 and a half hour drive with two frustrated kids. When we got home we had to clean our clothes, get our car professionally cleaned to ensure we don’t spread the bugs back home. Which was a hassle and overall a very unpleasant experience. Proof of photos taken and can be attached
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shalend Prasad, General Manager at Airport Gateway Hotel
Responded Dec 14, 2020
Dear Valued Guest, Thank you for your feedback. It is disappointing to hear that our standards were not up to par. We have undertaken a comprehensive training scheme with our staff in regards to customer service and the next time you are at our property there will be noticeable differences. We look forward to welcoming you back in the near future. Regards Hotel Manager
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My bf and I stayed here from the 6 Feb to the 14 Feb, believe me i will never forget the following people Tanika, Angela and Pauline, i love yous so much!! You were all so welcoming, warm and friendly it almost made us feel as if we didn't have a home to go to that's how pleasantly happy we were and it was funny everytime we heard the cleaning happening in the hallway i would come out just to say hi. People don't appreciate how much work it takes and effort put in to change bedsheets, do a room up etc, kudos to you botj beautiful ladies always know we appreciate you both and thank you for making us feel at home Angela and Pauline. Tanika you completely assisted us in everything we needed, i gave feedback to you and you made it a positive thing showing your professionalism and i thank you for this, trust me if it was anyone else i would complain but because it was you at reception, i saw you as a lovely individual just doing her job and i appreciate your hard work also. All you ladies are a blessing to this hotel and only due to you 3 we will always be returning here. We are the couple who had the apples and brownie and the loud girl who always spoke to yous everyday lol! Great service and best stay first visit and no regrets at all, the only regret is we made a stupid decision to go to Kiwi Hotel down the road who were completely appalling, curtains torn, messed up room, everything was old and rusty if you broke anything your bond is gone basically. Thank you for making our stay enjoyable, we will be back but definitely could we get the big room with a kitchen. Thanks heaps ladies and keep up the fantastic work, Kina and Walter will be back soon 😁
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shalend Prasad, Owner at Airport Gateway Hotel
Responded May 13, 2021
Dear KinaVea, Thank you for taking the time to provide a glowing review online on your recently concluded stay at Airport Gateway Hotel. We are delighted to read that you enjoyed your stay. Also, It is great to see that our some prominent staff were helpful for your travel plans with good quality rooms and facilities. We are happy to hear that we have met your expectations. Look forward to welcome you back on your next trip to Auckland soon. With Regards Management
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This place is filthy, cockroaches in the room. Obviously the doors have been compromised previously, they didn't even put ranchslider deadbolts for safety. Ranchslider leads out to a dark, unsafe, potholed carpark Pillows didn't have protectors on them so i used my husbands T shirt as a pillow. TV didn't work and the room was noisey We paid for a full breakfast, we were informed that they don't do breakfast before 7am so if you have an early flight you're clean out of luck... or maybe they will supply you with a 'packed breakfast'. Weetbix with not enough milk to soften them, warm yogurt, canned pineapples and thin sliced bread to make toast, however there is no toaster in the room, that you have to borrow from reception Staff were inhospitable, the male behind the counter never spoke, never made eye contact. We complained to Expedia but were told that because they compensated us with a packed breakfast they would not refund us. Not the fact that the place was filthy and looks to be used for emergency housing. Never ever would I stay here again. Whatever happened to the Kiwi host program, absolutely needed in this case, seems any Tom, Dick or Harry can run a hotel. I would give you a zero Trip typeHoliday Rooms1.0Service1.0Location1.0
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shalend Prasad, General Manager at Airport Gateway Hotel
Responded Aug 8, 2022
Dear Valued Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Regards Team Gateway
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I booked a one night stay for 2 adults 2 children through Webjet, affordable price at the time of booking. A $200 bond is required if you don't have a credit card for incidentals, it did state on Webjet that a cash deposit may be required, it does not state how much, please take extra cash with you. I had rung around 3pm to see if the room was ready for check in, it was not ready, I went in around 4.10pm and the receptionist had to ring around to see if the room had been cleaned, it had just been finished - not entirely happy about that as check in is from 3pm, I am paying full price for a room from 3pm to 10am the following day.
The lady on the reception was quite condescending and vague in her responses when I questioned her around the bond, she gave brief general responses with no context.
I went to my room which is a 2 bdrm apartment, I took a video as I do when staying in other accommodation where a bond is required for proof of any damages etc, the room does not look as clean or luxurious as it does in the photos online, which is misleading. The room had a stench & my daughter nearly slipped over in the bathroom as it had just been mopped, there were no wet floor signs for health and safety. The microwave was not clean or wiped down and had an unclean smell to it, on the bottom of the ranch slider and the wall next to it, food or liquid had been spilled over it, it had dried up so had been there for awhile. Netflix did not work only basic tv, I had come up for a funeral and needed a place where my family could relax after a long day and we couldn't settle properly.
The two cleaners I met in the hallways are very welcoming and kind, they helped me to find my way around the hotel as I got lost trying to find my room, although they were busy they kept a smile on their face and I appreciate the brief exchange with them.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shalend Prasad, General Manager at Airport Gateway Hotel
Responded Apr 17, 2023
Dear Valued Guest, Thank you for your review and we appreciate your kind comments about our staff. Please accept my apologies for the inconvenience you experienced with our room amenities. These issues have been raised and your feedback will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. I do hope we are still able to welcome you back in the future. Regards, Airport Gateway Hotel Team
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Was planning to stay 2 nights at Airport Gateway and then 10 nights at Ibis Auckland Airport (which is where I normally stay) however after a night I decided to cancel Ibis and continue here. Being Covid times I brought cleaning wipes with me and first thing was to wipe down all the surfaces. The wipes remained clean which, in my mind, said things were already clean. There were a couple of things that I did raise with reception re bathroom mirror not clean and it appeared a previous guest had rolled up some bedding and stuffed it in the top of the wardrobe. I got an apology and things were rectified quickly whilst I was out. Parking was ample however the drive to the back area is riddled with potholes so be careful. Air Conditioning was fantastic and bed was comfortable and sheets crisp and clean. After a couple of days I put the sign out to make up room and returned to cleaned room but bed still unmade. Questioned with reception and apparently the cleaning staff are cautious with covid and you have to request a full clean via reception. No problems there.
Restaurant isn't very appealing and lacking atmosphere. Muggy and hot. Limited menu and average food, although I had the goat curry one night which was a winner!!! Chef is smiling and pleasant but runs the show by himself so can sometimes take time if he has a few orders at once. Breakfast is great.
Overall I'm glad I changed my booking to stay here longer and I would consider staying here next time also. Needs a bit of maintenance here and there (chipped cabinets and ripped wallpaper in corridor), but still clean and comfortable with friendly staff.
Would definitely recommend.
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shalend Prasad, General Manager at Airport Gateway Hotel
Responded Mar 20, 2022
Dear Valued Guest, Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. I would also like to inform you that your suggestions and feedback regarding some issues you faced have been directed to the concerned departments. I would also like to thank you for your understanding and patience regarding the situation we are in at the moment. All the best and see you soon
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For one night stay this place was very convenient and of a great value. Ten minutes ride on a free (yellow color) bus from the airport. Staff were friendly and helpful. The room was clean and big, the bed was comfortable. A large bathroom with all the necessary amenities,. Wi-Fi was quick, no problem at all. Also not far away from the town itself, about 40 minutes ride on a bus (from a close bus station) and a train to Auckland's Britomart Station. I would definitely recommend this hotel and would stay there again.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AirportGatewayHotel, Front Office Manager at Airport Gateway Hotel
Responded Feb 29, 2020
Dear Tzel_Stam, Thank you for taking the time to provide a glowing review online on your recently concluded stay at Airport Gateway Hotel. We are delighted to read that you enjoyed your stay. Also, It is great to see that you found the hotel location to be very helpful for your travel plans with good quality rooms and facilities. We are happy to hear that we have met your expectations. Look forward to welcome you back on your next trip to Auckland soon. Warm Regards.
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With the new rule of non residents not interring the country, our long haul flight was 2 hours late and therefore, our flight from Sydney was also delayed. Was very easy getting the yellow bus (no need for pay if you said you had a booking), arriving early in the morning. We phoned twice to the number in front of the hotel, then started knocking loud on the glass doors and at last, had somebody opening the door of a 24 hour open, front desk hotel. Being tired and in need of a shower, this was horrible. Our room was extremely clean and tidy with good toiletries and a coffee station. Wi-fi was good. We had a good few hours of rest. Unfortunately did not get the promised wake-up call. Again easy to get the yellow bus back to airport.
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AirportGatewayHotel, Front Office Manager at Airport Gateway Hotel
Responded Jun 16, 2020
Dear Guest, Thank you so much for your feedback. Please allow me to express my sincerest apologies for the challenge you have experienced as this does not reflect at all our normal standards of service. I will review this issue with the team in order to avoid any future occurrence. I have passed on your complaints and feedback to the relevant department heads to address. Warm Regards.
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Hi There,
Thank you for your email.
Yes we do early check in but it start at 9.30am and you can check out later in the evening.
Warm Regards
Hotel Manager
***Free Airport Transfers
We have free shuttle transfer service, once you arrive at the airport, please go to the I-Site on the left after exiting customs in the International arrival hall (or baggage carousel area domestic terminal). Dial 47 or 0800 651110 from the Hotel Free phones placed there to confirm your arrival. We then send our courtesy van to appointed pick up point in about 15 -20 minutes.
Please Note: Drop off starts 04:00 AM till 10:00 AM and shuttle runs every hour on the hour.(Please book your SHUTTLE UPON CHECK IN)
Shuttle service is available BETWEEN 14:00 PM till 10:00 AM following morning.
***Free Airport Transfers
We have free shuttle transfer service, once you arrive at the airport, please go to the I-Site on the left after exiting customs in the International arrival hall (or baggage carousel area domestic terminal). Dial 47 or 0800 651110 from the Hotel Free phones placed there to confirm your arrival. We then send our courtesy van to appointed pick up point in about 15 -20 minutes.
Please Note: Drop off starts 04:00 AM till 10:00 AM and shuttle runs every hour on the hour.(Please book your SHUTTLE UPON CHECK IN)
No Shuttle service is available BETWEEN 10:00 AM till 02:00 PM.
Which staff sweep up the broken glass from smashed car windows?? Who is responsible for that?? Do you park cars sandwiched in to prevent being driven away if broken into???
There are more places to choose from in the Mangere area.
PRICE RANGE
C$71 - C$88 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
airport gateway mangere, hotel airport gateway
LOCATION
New ZealandNorth IslandAucklandMangere
NUMBER OF ROOMS
52
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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