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Hotel Grande Auckland Airport

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1 room 2 adults 0 children
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Hotel Grande Auckland Airport
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131 Reviews from our TripAdvisor Community

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Showing 127: English reviews
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Melbourne, Australia
Reviewed 1 week ago

Argh, should have checked the reviews before booking. All that the others said re musty smell, dated rooms not worth the money. But most annoying was that I booked this hotel so the kids could use the pool and this was closed with no advice on the hotel's website about the pool being unavailable. Had I known this I wouldn't...

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Thank leejr_mlb
Wellington, New Zealand
Reviewed 1 week ago via mobile

I had some misgivings about this hotel after reading other reviews. However I found my stay comfortable, the restaurant was excellent, service was fantastic and the atmosphere was pleasant. Although the hotel is under renovations it didn't affect the service. No hassle with check in, staff was very accommodating. The room was clean and tidy and the bed was comfy....

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Thank AngieEnokaNZ
Rotorua, New Zealand
Reviewed 2 weeks ago

The hotel is undergoing renovations. It will probably be a lot nicer once it is all finished but the tariff is a bit steep considering the state it is in. Both the gym and pool were closed due to the refurbishment. Drove past the entrance as the signage was not clearly visible and it didn't help with all the roadworks...

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Thank Nat A
Reviewed 2 weeks ago via mobile

This hotel is awful. The look is tired and awful from the outside, if I hadn't prepaid I would have driven off. No lights no signage to find it at night so after 6 uturns I found it. The reception area stinks of cigarette smoke, it is dimly lit probably out of embarrassment more than energy saving. The staff were...

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Thank Jars68
Motueka
Reviewed 3 weeks ago

Stayed for a night with my daughter for the Adele concert. Customer service at the front desk is appalling. It took 10 minutes to be given our key cards and then one of them didn't work. No friendly greeting, no explanation why we were kept waiting, no directions to our room. The complimentary pizza voucher was a joke as when...

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1Thank Jill H
Canberra, Australia
Reviewed 4 weeks ago

This hotel is currently a construction site as refurbishment is carried out. Its worst feature is that there is NO lift! This is difficult for those with mobility or health issues and also resulted in us carrying suitcases down 18 stairs - early on departure day. Our room was horrendously expensive as there was a special event in town and...

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1Thank Betty G
NaumiHospitality, Sales Executive at Hotel Grande Auckland Airport, responded to this review

Dear Betty, We're so disappointed to hear about your experience while staying with us. This is why we value your review comments, to take all criticism seriously as an opportunity to improve guest experiences. The refurbishment process addresses structural changes that include a lift. We would have loved to have been able to assist with your luggage as we have...

Reviewed 4 weeks ago

Just coming off of the end of a three week visit to New Zealand in which my wife and I have enjoyed the pleasure of staying at many of New Zealand's hotels both on the north and south island. Up until yesterday we could honestly say that all were great, but than we arrived at the Grande near Aucklands airport...

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1Thank Bruce A
NaumiHospitality, the Hotel Grande Team at Hotel Grande Auckland Airport, responded to this review

Dear Bruce, We are deeply saddened by your experience while staying with us and wish to extend our sincerest apology for any distress it has caused you during your journey. The Auckland market was indeed very busy over these dates due to the series of Adele’s concerts meaning that hotel rooms were in high demand with a very limited supply....

Carterton, New Zealand
Reviewed 12 March 2017 via mobile

Close to airport. Currently having foyer area renovated. Was booked in for 10 days. But was not able to access my room day 2 because staff hadnt registered my key correctly. Cold shower day 2. Water in shower keeps changing temp and water pressure is very low. Toilet seat is very cheap plastic so creaks and groans very loudly. Bed...

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Thank Derek6458
NaumiHospitality, Sales Executive at Hotel Grande Auckland Airport, responded to this review

Dear Derek, Thank you for providing thorough feedback. We wish to extend our sincerest apology for any distress and inconvenience caused during your stay with us. All guest feedback is taken very seriously and addressed as soon as possible. Please rest assured that we have addressed the service issues and have refreshed training with all concerned, to ensure it does...

Reviewed 9 March 2017 via mobile

Returned from overseas due to the bad weather we were advised not to drive north so decided to stay overnight....anyway room rate was $200 for the night...ok we are tied and just want somewhere close so booked the room after driving around for an hour trying too find the place that had no lights on outside so tge signage was...

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2Thank Hakii
Reviewed 28 January 2017 via mobile

Myself and my Dad were booked into this hotel earlier this month due to our cancelled flight. We arrived at the hotel around 2am with about 40 other passengers from the same cancelled flight. We were greeted by very sympathetic staff who said they would do all they could do for us. The airline had really messed us about and...

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1Thank Laura P
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Laura P, Thank you so much for leaving your kind words with us. I was so proud reading your story about the extra lengths our staff went through to help you out during what was no doubt a stressful time for you. I will be sure to share your lovely words with the entire team. As you noticed, our...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hotel Grande Auckland Airport is conveniently located within a five minute drive from the international and domestic airports at Auckland, and yet only 17 kilometres from Auckland City. The hotel provides 193 well-appointed guest rooms as well as a gym and outdoor pool. Places Cafe is open for all-day dining from 6am to 10pm daily with full buffet breakfast and ala carte services throughout the day. Car parking is available at a cost of $5.00 per day. The hotel has an airport shuttle service which runs daily between the hotel and both airport terminals with $6.00 per adult per trip and complimentary for children under 12 years old. ... more   less 

Additional Information about Hotel Grande Auckland Airport

Address: Corner of Kirkbride & Ascot Roads | Auckland, Mangere 2150, New Zealand (Formerly Hotel Grand Chancellor Auckland Airport)
Region: New Zealand > North Island > Auckland Region > Mangere
Price Range: $177 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Grande Auckland Airport 3.5*
Number of rooms: 193
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Also Known As:
Grand Chancellor Auckland Airport Hotel
Hotel Grande Auckland Airport Mangere
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grande Auckland Airport staff and other travellers.
2 questions
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Whangarei, New Zealand

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None and good at this stage so far as I could see.”
leejr_mlb, 11 Apr 2017 | Read review
“Stay somewhere else”
JillH241, 1 Apr 2017 | Read review
“There is no lift so don't go above ground level!”
bettyg378, 25 Mar 2017 | Read review
“Wait until this place is updated before you stay anywhere on the property”
950brucea, 24 Mar 2017 | Read review
“Rooms in the ground floor have direct garden access.”
TeHaumi, 8 Sep 2016 | Read review
5 of 5