Heartland Hotel Auckland Airport

Heartland Hotel Auckland Airport

entrance glass doors that is dirt on them
Traveller (218)
Panorama at the Heartland Hotel Auckland Airport
360
Panoramas (8)
bed sheets
Room & Suite (272)
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About

4.0
#1 of 22 hotels in Mangere
4.4 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance!
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Property amenities
Free parking
Free internet
Pool
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Paid private parking on-site
Parking
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Desk
Room service
Telephone
Iron
Coffee / tea maker
Electric kettle
Flatscreen TV
Complimentary toiletries
Wake-up service / alarm clock
Radio
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
4.0 of 5 stars
HOTEL STYLE
Mid-range
Business
Languages Spoken
English

Location

14 Airpark Drive, Mangere, Auckland 2022 New Zealand
4.0
4.0 of 5 bubbles1,806 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Heartland Hotel Auckland Airport is frequently applauded for its shuttle service and proximity to the airport, making it a hit for guests seeking practicality and efficiency. The rooms are often described as spacious and comfortable, although some guests suggest they show signs of wear. The staff's friendly demeanor and the hotel's overall cleanliness are consistently praised, contributing to a welcoming atmosphere. While the decor may need refreshing, many travelers feel the hotel provides excellent value, with additional perks such as an on-site restaurant and gym.
Location
Convenient
Atmosphere
Comfortable
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Efficient
Amenities
Satisfactory

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1,806Review28Q+A100Room tips
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Detailed Reviews
Kiwimelanie wrote a review May 2020
Sanderstead, United Kingdom
+1
5.0 of 5 bubbles
I can definitely recommend Heartland Hotel near Auckland Airport. I used this for my overnight stay before my repatriation flight back to the UK, and this was in the 1st week of NZ being in Level 3.
It was quite strange checking into the hotel when there is no one around - usually the bar and lobby area would be busy but things are different in lockdown. The girl at reception was lovely and friendly and explained everything to me (breakfast and dinner orders, the shuttle situation etc). They have a reasonable selection of choices for both breakfast and dinner and they give you a form where you choose what you’d like. Of course it is only room service because of lockdown and I think they’ve put together a menu especially for these circumstances.

I had a lovely big room (separate bedroom, lounge and small kitchen area with kettle, fridge, microwave etc.).
The Shuttle to the airport the next morning was included in the price of the stay. Staff really nice and willing to help with anything I needed.
Breakfast was excellent - I had the Eggs Benedict with bacon which was perfectly cooked and with excellent quality bacon. I thought the prices equivalent to cafe prices and really very good value for a hotel.
The room and all the public areas were spotlessly clean, and when I asked for some ice it was no problem for them to provide me with some. The bed was really comfortable and the whole layout of the room was good. I thought there was a generous amount and good selection of coffees, teas and hot chocolatier provided and the bathroom provision were of excellent quality.

I would definitely recommend this for your airport hotel stay.
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Date of stay: May 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Climber55947694708, Manager at Heartland Hotel Auckland Airport
Responded May 18, 2020
Good afternoon Kiwimelanie, Thank you very much for your online review, Great to see we lived up to your expectations, our team are doing exceptionally well considering the current global circumstances. We appreciate your feedback and you are more than welcome to stay with us on your next trip back to NZ. Our team and I hope you got back to the UK all right and are safe and well. Kind regards, Ramon James - Hotel Manager
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joanna k wrote a review Jun 2021
Wellington, New Zealand
5.0 of 5 bubbles
Our flight was cancelled so we had an unexpected stay in Auckland overnight and chose to make a booking at the Heartland airport hotel. We've stayed at the Heartland before and know that it is affordable, clean, comfortable for an overnight stay and close to the airport. The staff are super friendly and helpful, nothing is too much trouble. We had a good meal at the in-house the restaurant too. Most rooms have bath-tubs, a bonus after a frustrating day of flight delays and cancellations. There is secure on-site parking available, Compared with other budget hotels in the area, the Heartland (in our opinion) is one of the best.
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Date of stay: June 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adelle Livett, General Manager at Heartland Hotel Auckland Airport
Responded Jun 15, 2021
Thank you joannakE2820MT for taking the time and sharing your guest experience at the Heartland Hotel Auckland Airport. Hopefully the rest of your trip was not delayed by flight interruptions. Next time you are in Auckland and in need of accommodate, you choose Heartland Hotel Auckland Airport
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Nora wrote a review Feb 2020
Deutschschweiz
3.0 of 5 bubbles
Modern and clean Hotel with comfortable beds. Rooms might be noisy, we were close to a loud ventilation vent and the traffic on the street never stops. Washers and driers are available (2$). Excellent and reliable shuttle service to airport. The neighborhood allows for walking around, the Villa Maria winery is in walking distance.
The only big disappointment was the hotel‘s restaurant. It’s in a basement and feels like a repurposed parking garage. We waited for the food for more than 1 hour and when it finally arrived the fries were cold. The waiter replaced them after my complaint but the food altogether was more like lower quality bar food.
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Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: Ask for a quiet room. We did not hear the airplanes but the street and noisy ventilation
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Climber55947694708, Manager at Heartland Hotel Auckland Airport
Responded Mar 2, 2020
Good afternoon Nora_99, Thank you for your online review via tripadvisor.com Our beds and shuttle transfers do receive some great feedback which is fantastic. I was just wondering if you stayed with us as our Restaurant is located on our ground floor near the reception area? Our team and I do appreciate all feedback, Kind regards, Ramon James - Hotel Manager
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C Mead wrote a review Jun 2021
Townsville, Australia
4.0 of 5 bubbles
Comfortable room with two queen beds, table, small bar fridge with freezer compartment, tea, coffee complimentary milk. Spacious updated bathroom with bath and quality complimentary Toiletries. A little dated furnishings, but soft sheets, extra blankets and reverse cycle pymp for heating or cooling. 24 hr reception and room service. If you are of limited mobility you will need your own equipment, ask for a room on the ground floor near the restaurant and bar. Dinner was exceptional in the restaurant, the NZ lamb was perfectly cooked, a great way to farewell NZ. Good selection for breakfast with GF options. Courtesy bus to Airport every half hour, friendly and efficient staff.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adelle Livett, General Manager at Heartland Hotel Auckland Airport
Responded Jul 20, 2021
Thank you very much Behappy3467 for taking the time and sharing your recent experience at the Heartland Hotel Auckland Airport. Warm regards Adelle Livett, General Manager
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Crofton M wrote a review Mar 2020
Airlie Beach, Australia
3.0 of 5 bubbles
The checkin process and room was Ok with all the necessities. The free airport shuttle was also good.
We asked friends to join us for a meal and wished we hadn’t- the food was Ok but dining room decor would be more appropriate as a factory lunch room. The staff were not up to the task and on 3 occasions as at different times during the ordering and eating process we tried to get their attention but were ignored or forgotten.
We are not dining snobs and what “service” there was was indifferent
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Climber55947694708, Manager at Heartland Hotel Auckland Airport
Responded Mar 27, 2020
Good morning Roger W, Thank you for your online review via tripadvisor.com It is nice to read you had a smooth arrival and shuttle transfer. Please accept our apologies for the service in our Restaurant. I am following this up with our teams with an outlook of some possible retraining. We are very excited to change our menus soon and are looking at ways to improve the ambience and atmosphere of our Restaurant and Lobby Bar. Our team and I do hope to see you again very soon, Kind regards, Ramon James - Hotel Manager
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Andrew B wrote a review Feb 2020
Christchurch, New Zealand
2.0 of 5 bubbles
The cleaning and desk staff were friendly, but all I got from the restaurant staff was "Room Number" "Help yourself" and from the waiter "Tea or Coffee." No other words were spoken. When I tried to chat I was ignored. The hotel is showing its age. There is nothing wrong with it. But nothing that would entice me to come back either. I didnt have dinner in the restaurant. The prices wer astronomical. The breakfast was pretty bad. Tinned fruit, nothing fresh, luke warm eggs chewy bacon. Both looked like they had been ther a couple of days. Too expensive for what you get.
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Date of stay: February 2020
3.0 of 5 bubblesRooms
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Had a wonderful view of the public carpark
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Climber55947694708, Manager at Heartland Hotel Auckland Airport
Responded Feb 11, 2020
Good morning Andrew B, Thank you for your online review and rating for Heartland Hotel Auckland Airport via www.tripadvisor.com We appreciate your feedback, I will be following up with our Restaurant Manager and Kitchen team in regards to your comments as this sounds most unlike us. Our prices are set relative to our local competitors and are constantly being reviewed in an effort to keep up with a fast paced, ever changing market. The team and I hope to see you again soon, Kind regards, Ramon James - Hotel Manager
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David b wrote a review Jun 2021
Auckland Central, New Zealand
4.0 of 5 bubbles
The free shuttle service to and from the airport makes for a less costly overnight stay with very little inconvenience. The room was clean and adequate for an overnight stay. Restaurant is clean and comfortable with a variety of meals on offer at very reasonable prices. Would certainly stay here again.
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Date of stay: June 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Location does not offer views as such. Lift is very slow so best get lower ground unit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adelle Livett, General Manager at Heartland Hotel Auckland Airport
Responded Jun 15, 2021
Thank you davidbL1165VP for taking the time and sharing your recent experience. See you on your next overnight trip to Auckland
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Edgars wrote a review Jul 2020
4.0 of 5 bubbles
My husband and I found ourselves stuck in Auckland at 7pm due to flight delays so called to book the Heartland Hotel. It worked out to be a great choice! Victoria was on the front counter and organized everything for us efficiently and kindly, she is a fantastic asset to the hotel and made sure our stay easy and enjoyable. Room service dinner was delicious, staff were quick and polite and breakfast was the same.

We stayed in the Superior Suite with the 1 King bed and although a little noisy from people above it was comfortable, clean and suited our needs.

To top it off, the woman driving the shuttle back to the airport in the morning was very friendly and really finished off a great stay on an even more positive note.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramon James, Other at Heartland Hotel Auckland Airport
Responded Jul 26, 2020
Good morning TheEdgars20, Thank you very much for taking the time to review Heartland Hotel Auckland Airport online, Our team strive hard to provide such great kiwi hospitality so it pleasing to see it reflected in online reviews! We have passed this review onto Victoria who will be proud to read it. We all do hope to see you again sometime soon, Kind regards, Ramon James
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Ambassador752021 wrote a review Jun 2020
Kahala, Hawaii
4.0 of 5 bubbles
I stayed one night at Heartland as part of a one day meeting we held there. The hotel is comfortable enough and suited the purpose. The best part was the staff attitude. They tried hard to ensure we were looked after well at all times. They anticipated our needs (like low water pressure due to low occupancy) and always asked if there was anything more they could do. Adele (Manager) checked in with me to make sure everything was fine. We will definitely use this in a private capacity when flying out internationally as it is much better value for money that the airport Novotel with free overnight parking.
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Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramon James, Other at Heartland Hotel Auckland Airport
Responded Jul 7, 2020
Good afternoon Ambassador752021, We appreciate the time taken to review Heartland Hotel Auckland Airport online via tripadvisor.com. We pride ourselves on our customer service so it is pleasing to read and share your review with the team. Our team and I do look forward to seeing you again, Kind regards, Ramon James
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Robyn B wrote a review Jan 2020
Whangarei, New Zealand
4.0 of 5 bubbles
This hotel is smaller and quieter than most other Airport hotels. Staff are very friendly, beds and pillows very comfortable with real milk in the fridge for tea and coffee. The hotel is easy to find and offers a free shuttle service to the airport. Checkin was quite slow due to a large party arriving when we did and only two staff to deal with them all. When it was our turn, we were checked in efficiently.
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Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Ground floor facing the rear car park is very quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Climber55947694708, Manager at Heartland Hotel Auckland Airport
Responded Jan 19, 2020
Good morning RobynB667, Thank you for your online review for Heartland Hotel Auckland Airport via tripadvisor.com Our team are our biggest asset and it is most pleasing to read that our reception team provided great service. Our shuttle is also a fantastic part of this hotel along with real milk. The team and I do look forward to seeing you again, Kind regards, Ramon James - Hotel Manager
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1 contribution
Yes you can. I requested a late checkout and they were very accommodating. There was a small charge. Just give them a call.
Answer from Kim Kahl
Nelson, New Zealand240 contributions47 helpful votes
Yes the shuttle will take you both to and from the airport. All the rental car spots are accessible from the airports.
Answer from BlueBamboo401
Auckland, New Zealand201 contributions60 helpful votes
Hi the hotel is very close to the airport and there are numerous car hire companies at or near to the airport. The hotel offers a free shuttle to and from the airport so you should be able to organise this ok. Suggest you ring the hotel directly and ask them if they can help, usually a good hotel will have access to info on local hire car companies or may be able to arrange for you.
Karen K asked a question Mar 2022
Waverley, Australia1 contribution
Is there a shuttle to the airport terminal?
Answer from Jillybean
Whangarei, New Zealand9 contributions
Yes there is. You can also leave your car a pay about 7 per night.
Zoe C asked a question May 2019
2 contributions2 helpful votes
Is this hotel within reasonable distance to the city centre?
Answer from traveller_12_14
Singapore, Singapore234 contributions69 helpful votes
Definitely not
jimnoosa wrote a tip Jun 2024
Noosa, Australia28 contributions3 helpful votes
5.0 of 5 bubbles
"Road side can be a little noisy if that is a bother but not much of a problem. "
Read full review
Dan L wrote a tip Apr 2024
Hastings, New Zealand6 contributions
4.0 of 5 bubbles
"Free. Airport shuttle. And long term parking avail "
Read full review
Steve F wrote a tip Apr 2024
Hobart, Australia19 contributions11 helpful votes
1.0 of 5 bubbles
"stay away"
Read full review
OzzyFudge wrote a tip Apr 2024
Jersey, United Kingdom37 contributions27 helpful votes
5.0 of 5 bubbles
"Great free shuttle service, helpful staff, excellent restaurant."
Read full review
Tour35384739172 wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Found it a bit noisy at night when trying to sleep. "
Read full review
Not the right property for you?
There are more places to choose from in the Mangere area.
PRICE RANGE
C$122 - C$167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ventura hotel airport, ventura hotel mangere
FORMERLY KNOWN AS
Bella Vista Express Hotel Auckland Airport
LOCATION
New ZealandNorth IslandAucklandMangere
NUMBER OF ROOMS
142
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Heartland Hotel Auckland Airport - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Heartland Hotel Auckland Airport
What are some of the property amenities at Heartland Hotel Auckland Airport?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Heartland Hotel Auckland Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Heartland Hotel Auckland Airport?
Yes, free parking, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Heartland Hotel Auckland Airport?
Conveniently located restaurants include Post Office Public House, Flying Fish Restaurant, and The Runway.
Are there opportunities to exercise at Heartland Hotel Auckland Airport?
Yes, guests have access to a pool during their stay.
Does Heartland Hotel Auckland Airport have an airport shuttle?
Yes, Heartland Hotel Auckland Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Heartland Hotel Auckland Airport have airport transportation?
Yes, Heartland Hotel Auckland Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Heartland Hotel Auckland Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Heartland Hotel Auckland Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Heartland Hotel Auckland Airport?
Many travellers enjoy visiting Howick Historical Village (13.5 km), Parnell (13.8 km), and Eden Garden (11.9 km).
Is Heartland Hotel Auckland Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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