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Heartland Hotel Auckland Airport

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Heartland Hotel Auckland Airport
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1,068 Reviews from our TripAdvisor Community

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Showing 1,007: English reviews
Rotorua, New Zealand
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 December 2014

This hotel is a favourite of ours when travelling. It is close to the Auckland Airport, Manukau City Centre for shopping, has great sized rooms, WIFI, free shuttle to the airport and all of the amenities. Recommended while travelling.

Helpful?
Thank Janine1135
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for reviewing the Heartland Hotel Auckland Airport. It is always nice to hear from our returning guests. If you like to be on the ground floor, please be sure to put that in your booking, if booking online or ask for it if you use the phone. Where possible we will always honour these requests. Please be sure... More 

Caloundra
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 December 2014

I enjoy staying in this Hotel. There is a complimentary shuttle service to collect you from the airport on arrival. The check in process is quick and efficient. The rooms are clean and comfortable, and quiet, unless you have children running past in the morning. The staff are helpful. You can also leave your car here while you are out... More 

Helpful?
Thank Carla E
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this review

Good Morning, Thank you for taking the time to review the Heartland Hotel Auckland Airport. I am really glad that you like coming here. If you prefer to be on a particular floor please add that into the booking request and where possible we will accommodate you. It may sometimes be difficult where we have a near full house, but... More 

Hampshire
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 9 December 2014

Stopped here for a night after arriving late at the airport. It was just what we needed after a long flight. Free transfer from the airport, a nice quiet room, comfy bedroom and good facilities. Would recommend it.

Helpful?
Thank Bearsearch
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for taking the time to review Heartland Hotel Auckland Airport. I am glad that you had a good start to your New Zealand holiday and hopefully the rest of your trip was/is equally satisfactory. Happy travelling! Best regards, More 

Brisbane, Australia
Level Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 December 2014

I stayed here on arriving at Auckland airport, at the start of my six week stay in NZ just a few days ago. The big plus is that it is very close to the airport terminals, with a free shuttle service taking me there and back, which was very convenient for a coach transfer the following morning. The only complaint... More 

Helpful?
Thank magichappens48
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for taking the time to review the Heartland Hotel Auckland Airport. It is very useful to us to hear how or if our guests enjoyed their stay. I do apologise for the musty smell, and I hope that you did mention it to reception on check out, so that housekeeping could investigate further? Great that you enjoyed our... More 

Wellington, New Zealand
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 December 2014

Nice fairly modern hotel with free shuttle to and from airport. Free wifi, (slow but workable) good rooms and good bathrooms. New smart TV's. Pretty quiet. Overall great for the cost. Would stay again.

Helpful?
1 Thank Wal M
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for reviewing your stay at the Heartland Hotel Auckland Airport. It is always nice to hear from a satisfied guest. On your next trip do go and try something off our new menu in our new restaurant. The menu is more extensive and the items on it look fantastic. Best regards, More 

Auckland Region, New Zealand
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 December 2014

Friendly staff and a comfortable room an ideal hotel to stay at if you have a late or very early flight. We have stayed there several times and each time the service was good. The dinner menu has a good choice and the food nicely presented. The only negative is the foyer. It is very nice to sit in the... More 

Helpful?
Thank Sandra A
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for taking the time to submit a review of the Heartland Hotel Auckland. You are quite right about the door situation in the lobby; on a windy day you do get a regular burst of wind inside. Luckily, as we speak our Head Office is looking into the different ways of solving this problem, so we have high... More 

Tauranga, New Zealand
Level Contributor
116 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 December 2014

Had a few issues checking in without the booking number.... we booked through Expedia and my partner wanted to check in before I landed.... once that was sorted it turned out to be a clean and comfortable enough experience. Maybe they need to change how the WIFI works which requires the TV to be on, but not a smooth experience.

Helpful?
Thank Peter M
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for your review of the Heartland Hotel Auckland Airport. I do agree that our wi-fi system is a bit complicated, but that contract was in place when the Scenic Hotel group took over the management of the hotel. We will be looking to change it when the contract is up. Until that time our receptionists are all happy... More 

Takaka, New Zealand
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 December 2014

Upon returning to Auckland airport from the UK at midnight, all I needed was a bed for a few hours before continuing my journey the next morning. The Heartland is always my choice to stay because it is convenient, friendly and provides a reliable service. Admittedly there were busy roads nearby, but these did not stop me from sleeping after... More 

Helpful?
Thank Angela P
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for your lovely review of the Heartland Hotel Auckland Airport. Your solution to not hear the traffic noise is a sensible one, and a fair few of our guests seem to have adopted that system. Being close to the airport, traffic noise is something that is hard to avoid. We are grateful the planes do not land or... More 

Palmerston North
Level Contributor
151 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 1 December 2014

The hotel offers an airport pickup and return service which was both efficient and courteously managed. Hotel check in was equally efficient and the room provided had everything required of an overnight stay. While we did not eat at the hotel there appeared to be a good menu for both breakfast and dinner.

Helpful?
Thank MartyPN
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for taking the time to review the Heartland Hotel Auckland Airport. Since the Scenic Hotel Group has taken over the management, there have been a few changes here and there which you probably will have noticed. The biggest thing to date is the moving of the restaurant and the building of the new kitchen. This project is almost... More 

Sydney, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 December 2014

We stayed here overnight because it was near the airport and our flight landed at midnight. Staff were friendly and attentive, room was decent and clean. The problem was we were put in a room in close proximity to the road which is a major highway (which is true of close to half the rooms from what we could tell).... More 

Helpful?
1 Thank sirrichardIII
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for taking the time to give a review of the Heartland Hotel Auckland Airport. I am sorry your sleep was disturbed by the crane. The builders have on the whole been very considerate, but there have been a couple of days where noise could not be avoided. The building of the kitchen is now almost complete and happily,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance! ... more   less 

Additional Information about Heartland Hotel Auckland Airport

Address: 14 Airpark Drive, Mangere 2022, New Zealand (Formerly Bella Vista Express Hotel Auckland Airport)
Region: New Zealand > North Island > Auckland Region > Mangere
Price Range: $167 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Heartland Hotel Auckland Airport 4*
Number of rooms: 142
Reservation Options:
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Also Known As:
Ventura Hotel Airport
Ventura Hotel Mangere
Heartland Hotel Auckland Airport Mangere
Hotel Style:
#5 Luxury Hotel in Mangere
#5 Family Hotel in Mangere
#5 Romantic Hotel in Mangere
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Questions & Answers

Here's what travellers have asked, with answers from Heartland Hotel Auckland Airport staff and other travellers.
16 questions
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Questions? Get answers from Heartland Hotel Auckland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A good hotel for travellers needing a stopover close to Auckland airport”
 of 5 bubbles Helen638, 17 Nov 2016 | Read review
“North facing room was good, mine overlooked the pool and carpark. 3 rd floor.”
 of 5 bubbles judyt801, 12 Nov 2016 | Read review
“We were on the first floor facing the parking lot, would have changed rooms if we thought that was an option.”
 of 5 bubbles littleman2015, 7 Nov 2016 | Read review
“No power point by the bed so phones charged on the desk area.”
 of 5 bubbles robwM8090CX, 5 Nov 2016 | Read review
“Room 331 clean, comfortable and quiet”
 of 5 bubbles Tonyn46, 2 Sep 2016 | Read review
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