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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Spacious and modern accommodations. Great amenities and best hotel food we have tried in Dominican Republic, the beach restaurant has great service and everything we tried was delicious! Excellent pool! Will go back for sureMore
Thank AdrianeRomero
Response from aidacabrera, Manager at Sublime Samana Hotel & ResidencesResponded 24 February 2018
Dear customer,
Thank you so much for your valuable comments on your recent vacation at Sublime Samana. It is very important to us to receive feedbacks and to know that you had a pleasant vacation.
Please remember that we will be glad to welcome you...More
Close to five star experience- in general everything is very good from an excellent breakfast with a very good variety both international and Dominican.
Pool area is very unique as it stretches all over the complex all the way down to the perfect beach.
Rooms...More
Thank Magnus G
Response from aidacabrera, Manager at Sublime Samana Hotel & ResidencesResponded 14 February 2018
Dear Guest,
Thank you very much for your kind comments and for taking the time to post your review on TripAdvisor.
We are very pleased to learn that you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude...More
I've stayed twice now at Sublime Samana with friends and it is impossible not to love it. The grounds are beautiful with two large pools and then smaller pools leading up to the beach. The two restaurants are great and overall the staff is super...More
Thank Deirdre R
Response from aidacabrera, General Manager at Sublime Samana Hotel & ResidencesResponded 24 January 2018
Dear Guest,
We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor.
We are very pleased to know that you and your friends enjoyed your second visit to our beautiful Hotel. We are also delighted to...More
The staff was incredible!!! So helpful in so many ways. The rooms were spacious stocked with water and Presidente! Internet was great. Air condition great. Food was good. The grounds were nice so was the beach n hammocks. Last year I stayed on the same...More
Thank De'Anna C
Response from aidacabrera, General Manager at Sublime Samana Hotel & ResidencesResponded 18 January 2018
DDear customer,
Thank you for giving us the opportunity to serve you at Sublime Samana during your recent visit to our country.
It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal....More
We had a wonderful 5 night stay at Sublime Samana. A family vacation that made treasured memories. Stayed in one of the 3 bedroom casitas near the beach. The casita was spacious stylish and comfortable, equipped kitchen, great room service, lovely terrace overlooking the channel...More
1 Thank annatpoplargrove
Response from aidacabrera, Manager at Sublime Samana Hotel & ResidencesResponded 10 January 2018
Dear customer,
We appreciate the time dedicated to write your opinion about your stay at our beautiful Sublime Samana. Thank you so much for your valuable comments on your family vacation.
It is a pleasure to know that you were able to enjoy our services...More
Response from aidacabrera | Property representative |
Dear customer:
thank you so much for contacting us and for considering our hotel as your holiday destination.
In reference to your concerning please be informed that in one of our one bedroom suite the sofa bed will be... More
Dear customer:
thank you so much for contacting us and for considering our hotel as your holiday destination.
In reference to your concerning please be informed that in one of our one bedroom suite the sofa bed will be enough for your kids if they are small. It is important to mention that there's some restrictions (max occupancy policies) therefore it will be important that you contact our reservation department as in order to allow you to stay with two kids in one bedroom suite your kids shall not be order than 5 years old.
We remain at your service for any further assistance you might need,
Sincerely,
Customer Care Staff
Response from aidacabrera | Property representative |
Dear customer:
Thank you for contacting us regarding your concerning.
Kindly be informed that there's direct fly from UK to Santo Domingo International Airport, you also can verify XL as they have dirct flights from Paris... More
Dear customer:
Thank you for contacting us regarding your concerning.
Kindly be informed that there's direct fly from UK to Santo Domingo International Airport, you also can verify XL as they have dirct flights from Paris to Las Terrenas ( El Catey International Airport), Condor also flights from Frankfurt. But Santo Domingo airport located 2 hours away form the hotel has a lot of direct flights from Europe.
We remain at your service for any further assistance you might need,
Sincerely,
Customer Care Staff,
