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The Reef House Palm Cove - MGallery Collection

Ctrip.comUS$155*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$234*
US$155*
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US$198*
US$198*
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The Reef House Palm Cove - MGallery Collection
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718 Reviews from our TripAdvisor Community

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Showing 693: English reviews
Start your review of The Reef House Palm Cove - MGallery Collection
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Melbourne
Reviewed yesterday NEW

Under the guidance of manager Wayne Harris, Reef House holds centre stage in the heart of Palm Cove, our favourite tropical destination. The iconic colonial-style hotel (it really is so much more than a hotel) has upgraded its rooms with Bali-style furniture. And soon there will be new bar fridges in each room or verandah suite. We have just returned...

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Helpful?
Thank MelbourneHalls
Reviewed 5 days ago NEW

Excellent rooms, comfy beds and good kitchen and bathroom appointments. The resort itself is well designed with two main pools and spa. There is an honesty bar and each day punch and canapes are served gratis at 5pm - a nice touch. The whole place has a colonial feel and is well-located in the centre of Palm Cove. Unfortunately, the...

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Helpful?
Thank Sharon P
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Sharon P, Thank you very much for staying with us and writing your Trip Advisor review. I wanted to let you know that we have read your review and we appreciate your feedback. It is disappointing to read about your breakfast experience and I will share your experience with our restaurant and kitchen teams so we can improve. Catherine...

Melbourne, Australia
Reviewed 1 week ago

We were made to feel like family from the moment we set foot into the hotel. Catherine was incredible. Whenever we had a problem it was dealt with immediately. We were in a room that a previous guest gave a bad review but we had no problems what so ever. When we told them it was our 30th Wedding Anniversary,...

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Helpful?
Thank Kim R
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Kim R, Thank you so much for staying with us and posting such a great review. Catherine, Peter and Jacky are very pleased you mentioned them by name and your personal recommendation means at lot to us. If any of your friends or family do wish to stay please ask them to contact us directly, we will take great...

Adelaide, Australia
Reviewed 1 week ago

We had a small room (Brigadier) which had a small bathroom but it was fine as we did not spend much time in there! Beautiful balcony with a love swing to watch the world go by. Staff were really friendly and attentive - Colin, Jackie Chan, Ka Ka, Matchet, Norm. The food was delicious and continental breakfast included was ample...

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Helpful?
Thank Heather J
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Heather J, Thank for very much for staying with us and posting such a nice review. We are so very pleased to know you had a relaxing staying with us and enjoyed the company of so many of the people working here. Catherine and I also wanted to apologise for any problems or miss information we may have given...

Reston, Virginia
Reviewed 1 week ago

I had a lovely room plus a patio with a sink, glass ware, refrigerator chairs and table perfect for lounging after dinner. The staff was expremely helpful whenever I ran into problems. When a waitress heard my cough, she brought me hot water, honey and lemon to soothe my throat. There is a lovely pool, happy hour and a location...

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Helpful?
Thank barbschell
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear barbschell, It was so nice to read your review this morning when I came to work. I hope you are feeling much better and enjoyed Matia's personal's recipe for a sore throat. I am very grateful to be surrounded by great team members who often do small gestures such as this, all of which come from the heart and...

geelong
Reviewed 1 week ago

Love, love ,loved staying here. From the check in to the check out was just lovely . Staff were excellent , Our room on the 3rd floor was lovely with lots of room. It had a view over the pool & the ocean . The pools were lovely ( even though the heated pool wasn't heated at the time )...

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Helpful?
Thank reviewgeelong
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear reviewgeelong, Thank you very much for staying with us at the Reef House and posting such a nice review. It sounds like you were really able to enjoy the nice little touches we provide around the house as a part of your experience staying with us. I am pleased to let you know the pool is now heated to...

Reviewed 2 weeks ago via mobile

We booked a Brigadier room online, but as I recently had a operation on my leg, and on crutches, l phoned and explained my situation, Peter, the receptionist was very understanding, and "upgraded" us to a ground floor room with a bathroom with disability fittings. The room was great, had been recently renovated, however the bathroom was very tired. The...

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Helpful?
Thank John L
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear John L, Thank you very much for staying with us at the Reef House. I am very disappointed to read your review and very sorry to learn you did not enjoy your stay. Jacky, Peter, Catherine, Jean and I remember speaking to you around the house and we wish we could have done something different for you. We would...

Cairns, Australia
Reviewed 2 weeks ago

My wife and I had only one night together to celebrate our 21 St wedding anniversary so we decided to try The Reef House We are very please we did great service wonderful location , excellent restaurant and cocktail Old world charm and service at its best in a stunning location, we will be back soon for a longer stay...

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Helpful?
Thank doliver563
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Good evening Dennis, Congratulations on your recent 21st wedding anniversary, this is such a terrific milestone and we are very grateful you decided to celebrate with us. I would like you to please contact me directly for your next booking and allow me to assist by overseeing your reservation. Take care Dennis, we and thank you again for staying with...

Adelaide, Australia
Reviewed 2 weeks ago

My husband and I have recently stayed at the Reefhouse and enjoyed ourselves immensely.What a wonderful location,we celebrated my husband s birthday,and the staff could not have been kinder. The weather was superb,and reading and swimming in the delightful pools was fantastic.I must mention the wonderful staff at the Reefhouse.These delightful people go the extra yard.Front of desk Jacky,Catherine,Colin andPeter...

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Helpful?
Thank Biddy C
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Biddy C, The team and the Reef House just wanted to let you know we really appreciate you staying with us and we can not thank you enough for your kind review. We are so pleased to know you enjoyed your stay here. Jacky, Catherine, Colin and Peter would like to wish you all the best and hope you...

Indianapolis, Indiana
Reviewed 3 weeks ago

Loved staying here. Peter, front area supervisor was great; I was traveling with a friend with some health issues and he moved us to a room that better suited our needs. Food great at restaurant, lovely hotel, service was excellent. My only regret is that we didn't stay longer! Thanks to Jacky for arranging a cold breakfast and bringing it...

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Helpful?
1Thank SandyfromIndy
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear SandyfromIndy, Peter, Jacky and I just wanted to say thank you for staying with us and for writing such a nice Trip Advisor review. We are very happy to know you had a wonderful stay at the Reef House. If we can help with anything in the future, please don't hesitate to let us know, All the Best, Peter,...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free Internet
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
Services
  • Airport Transportation
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 

Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $59 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
Hotel Style:
#5 Spa Hotel in Palm Cove
#5 On the Beach Hotel in Palm Cove
#6 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 Family Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef House Palm Cove - MGallery Collection staff and other travellers.
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Questions? Get answers from The Reef House Palm Cove - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend one of the verandah rooms”
MelbourneHalls, 27 May 2017 | Read review
“Some ground floor rooms aren't as private as ones on upper levels.”
, 23 May 2017 | Read review
“Brigadier rooms although small, are very private with great views and balconies with swing chairs”
960heatherj, 20 May 2017 | Read review
“First floor gives you a patio.”
barbschell, 17 May 2017 | Read review
“Most rooms on the 3rd floor will have a view .”
reviewgeelong, 17 May 2017 | Read review
5 of 5
Ctrip.com
US$155* /night
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Booking.comUS$198
Hotwire.comUS$198
HotelQuicklyUS$234
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*Disclaimer
Prices are for 1 room, 2 adults
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