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The Reef House Palm Cove - MGallery Collection

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The Reef House Palm Cove - MGallery Collection
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678 Reviews from our TripAdvisor Community

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Showing 654: English reviews
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Greater London, United Kingdom
Reviewed 6 days ago NEW

Really beautiful hotel in a lovely location with idyllic views. Huge room with balcony with double size jacuzzi. Air conditioning excellent and much needed. Very clean and decor in keeping with the colonial style of the hotel. Great choice of food for the inclusive continental breakfast. Brigadiers canopes and cocktails every night are a lovely touch after a day exploring....

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Helpful?
Thank marioneaton
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear marioneaton, Thank you very much for posting such a glowing review, it is great to know you had such an enjoyable stay with us. Your review is actually so good I am not sure why you only rated us 4 out of 5 stars. Palm Cove is such a beautiful place, perfect for relaxing and enjoying the tropical days...

Melbourne, Australia
Reviewed 1 week ago via mobile

The reef house is a gorgeous resort. It is in a perfect location - the resort has 2 pools and complimentary bikes to use to explore palm cove. The staff are extremely welcoming, we had Kathryn show us around on arrival who was very lovely and helpful. All staff were fantastic and the service provided is just what you need....

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Helpful?
Thank BJHenley4
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear BJHenley4, I just wanted to thank you very much for staying with us and for posting a teriffic review. It is so pleasing to know Kathryn had everything organised and you felt everything was absolutely divine. Your personal recommendation is the best compliment we could ask for ! Thank you so much once again BJHenley4, we hope you have...

Reviewed 1 week ago via mobile

We booked this hotel having read about the Brigadier ' s Bar . Being ex army this appealed to us and it did not let us down. Had a real officers mess feel about it. The hotel is situated on the main street of Palm Cove looking out over the sea with two lovely swimming pools. We were greeted walmly...

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Helpful?
Thank Ragehcat
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Ragehcat, Thank you very much for deciding to staying with, we are very grateful you decided to stay at the Reef House in Palm Cove. Brigadier Thomson and his vision for the Reef House was remarkable and we have been very careful to uphold the great initiatives he implemented so many years ago. His vision was to create and...

Cairns, Australia
Reviewed 2 weeks ago

What better place to unwind, relax and indulge than at Palm Cove.The weather did not look promising!! Despite the wet our stay, once again, was amazing. Managerial and service staff at the Reef House, which is ideally located, went out of their way to make our stay memorable. Our dining experience was also wonderful--food, service, music was all A1.

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Helpful?
Thank Elisa M
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Elisa M, Thank you very much Elisa for taking the time to post your Trip Advisor review. We are so pleased to know you were able to relax and unwind during your stay. Everything we do at the Reef House is focused by our Colonial Style Beach house look and feel with simple service values and high integrity. It...

Reviewed 2 weeks ago

Our room was spacious, clean and very comfortable. We were happy with our stay. The hotel is one of the more pricey in Palm Cove and may not be the best value compared to others. Loved the accomodation, let down by the restaurant service and food quality.

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Helpful?
Thank Urmulla
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Urmulla, Thank you very much for staying with us at the Reef House in Palm Cove. We certainly appreciate your review and over all we are very pleased to know you were happy with your stay. I am sorry to learn that you felt our restaurant service and food quality was not up to standard, if you have the...

Melbourne, Australia
Reviewed 3 weeks ago

Outstanding, comfortable, welcoming, relaxing, well located - good food and wine. Lovely room with unexpected facilities and pool, garden AND sea views. We had a 3rd floor Brigadier King Verandah room. The verandah was large and well protected from rain or sun but gave a stunning outlook of the surroundings, birds in the trees, butterflies etc. Two gorgeous pools -...

Review collected in partnership with Accorhotels.com
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1Thank Richard S
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Richard S, Thank you so much for staying with us and for posting such a teriffic review. We can not begin to thank you enough for helping us tell others about the Reef House story and facilities we have. As house guests become familiar with the Reef House it becomes obvious how much we believe in making people feel...

Melbourne, Australia
Reviewed 3 weeks ago via mobile

The Reef House is a beautiful hotel located in the heart of Palm Cove. One of the original places to stay in Palm Cove, this hotel has been renovated and maintained to a very high standard. Thoroughly enjoyed the breakfast on the deck every morning watching the sunrise over the ocean. The staff were all extremely obliging and helpful. Take...

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Helpful?
Thank wanderwallace
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear wanderwallace, thank you for staying with us and posting your Trip Advisor review. The Reef House originally started in 1972 and the town ship seemed to grow around the original building at this time. We could not think of a better way to enjoy Palm Cove than to explore it at your leisure on one of our complimentary bicycles....

Gold Coast, Australia
Reviewed 3 weeks ago

We have enjoyed the hospitality at the Reef House Palm Cove annually for over ten years. We have felt nothing but care from all staff including Colin on reception, Karrie in the restaurant and Catherine in Customer Service ensuring we enjoy every moment of our stay. The Brigadier Room that we request for each and every one our stays has...

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Helpful?
Thank carolynroper
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Carol and Greg, Thank you very much for being such great guests of the Reef House and returning year after year. We could not be more pleased and satisfied to know that once again we have been able to make sure you have enjoyed your stay. Karrie, Colin and Catherine are worth their weight in gold and they were...

Yangon (Rangoon), Myanmar
Reviewed 4 weeks ago

Stayed here for 7 nights recently. Good location in Palm Cove. Check in friendly, fast and efficient. Stayed in what I think was a Veranda Room. Not at all sure what the bed mattress is made from but it felt way too soft like some kind of memory foam. Small kitchen was useful but the wooden unit and fridge require...

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Thank Geordietraveller99
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Geordietraveller99, Thank you very much for staying with us and for posting your Trip Advisor review. I am sorry to hear that we were not able to show you what a great place the Reef House is to stay. I wanted to let you know that we are currently in the process of making significant changes and the works...

Cairns, Australia
Reviewed 4 weeks ago

What more could stressed our parents want - palm trees, beach-front views, complimentary house punch, and total peace and quiet...apart from the sound of crashing waves. A perfect parental escape. Taking advantage of a babysitting offer (that included our small neurotic dog) we escaped for the night. It may only have been a 20 minute drive from home, but it...

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Helpful?
Thank Andrea F
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Andrea F, Thank you very much for staying with us and for posting such a nice review, we are so pleased to know you enjoyed your time with us. Your commentary is so nice to read and it seems you have captured the real essence and uniqueness of the Reef House. I don't think I could have said it...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 

Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $181 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
Hotel Style:
#4 Spa Hotel in Palm Cove
#4 On the Beach Hotel in Palm Cove
#5 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 Family Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef House Palm Cove - MGallery Collection staff and other travellers.
5 questions
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Rosebud, Australia
Woodside, Australia
over a year ago

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Questions? Get answers from The Reef House Palm Cove - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a balcony room.”
 of 5 bubbles marioneaton, 22 Feb 2017 | Read review
“If on ground floor, ask for room with fenced courtyard instead of open to pool for privacy”
 of 5 bubbles 725SandraM, 28 Jan 2017 | Read review
“Ground floor rooms have plenty of privacy and easy access to all facilities”
 of 5 bubbles marianneiank, 8 Jan 2017 | Read review
“Excellent Christmas lunch seafood extravaganza!”
  • View across the road from resort.
 of 5 bubbles 626denyseh, 27 Dec 2016 | Read review
“All the rooms are fabulous, the website shows the full selection in great detail.”
 of 5 bubbles msantoro03, 5 Dec 2016 | Read review
5 of 5