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The Reef House Palm Cove - MGallery Collection

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The Reef House Palm Cove - MGallery Collection
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687 Reviews from our TripAdvisor Community

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There are newer reviews for The Reef House Palm Cove - MGallery Collection
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Showing 663: English reviews
Melbourne, Australia
Reviewed 28 January 2017

On Wednesday I left Reef House completely rested & rejuvenated after our five night stay. The resort was centrally located with splendid beach views from their restaurant, it's facilities accommodated all our needs. The room was clean and well equipped, beds were comfortable and, to our surprise, pillows were changed (they were heavenly). I must honestly say the most outstanding...

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Helpful?
Thank Sandra M
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear San amd Emine, Thank you very much for staying with us and for posting such a glowing review. I am very confident fellow Trip Advisor readers will benefit from your review. We are so pleased to know you left your Colonial Style Beach house rested and relaxed, after all this is what holidays are for. Thank you too for...

Gold Coast, Australia
Reviewed 27 January 2017

If you want to chill out and treat yourself, then don't miss out on the Reef House. Absolutely beatiful place to relax, spotlessly clean, comfortable, friendly staff - a very memorable stay. Lots of upgrades were going on when we visited. Warm greetings from the staff and lovely fellow guests to enjoy evening canapes with. Definately recommend this spot.

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Helpful?
Thank Marion A
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Marion, Thank you so much for staying at the Reef House and for posting such a great review. Your personal recommendation is the best compliment we could possible ask for. Our Colonial Style Beach House is the perfect place to relax, we have plenty of secluded places to rest and read a book, you can hear the ocean at...

Reviewed 27 January 2017 via mobile

We are currently staying at this hotel if you can call it hotel, first of all its a shame for Sofitel that put it's reputation under such risk, I love Sofitel and I'm an Accor plus member, let's go back to hotel , its three days lift is broken and when you ask the personnel about the status of it,...

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Thank Babak Y
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Babak Y, Thank you very much for staying with us and for posting your Trip Advisor review. I sincerely wish you had a much better stay with us and you had left our Colonial Style beach house feeling rested and relaxed. The Reef House is a Colonial Style building first designed and built prior to the 1970's and was...

Perth, Australia
Reviewed 23 January 2017

Review collected in partnership with Accorhotels.com
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Thank Attadalephil
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Baltimore, Maryland
Reviewed 23 January 2017

When we were picked up from this property for an excursion, all the folks who were staying in Cairns asked how we found out about it. Later, when we went to Cairns, we understood why. This town is a beautiful seaside gem with great restaurants. Palm Cove is a relaxing spa retreat with a waterfall pool, and large rooms, our...

Review collected in partnership with Accorhotels.com
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Thank Colleen Q
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Colleen Q, Thank you very much for staying with us and for posting such a great review. We are so pleased to know you enjoyed Palm Cove and our Colonial Style Beach House. It is also so pleasing to know Catherine was able to save the day and help with your tour bookings, in a stressful situation such as...

Alice Springs, Australia
Reviewed 22 January 2017

I really enjoyed our stay at The Reefhouse. The room was an extremely generous size even with the king size bed. The balcony was enormous with the spa and ocean glimpses. The site overall is a little tired but didn't detract from my experience with the exception of the water damaged ceilings (creating a water feature at our front door)...

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Helpful?
Thank Natasha P
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Natasha P, Thank you very much for staying with us and writing your Trip Adviser review. Natasha P, I am very sorry to hear about partner's injury and I hope he recovers very soon. I have made special note of the maintenance problems you mentioned to try and prevent them from happening again and fix them faster in future....

Luxembourg City, Luxembourg
Reviewed 22 January 2017

Nice hotel and very well located in the heart of Palm Cove. The hotel is rated as 5* however improvements are needed. We had breakfast included, but strangely enough cappuccino or other coffees were available for an extra cost. It’s recommendable to have a car if you want to visit local attractions / go for activities as the transfers from...

Review collected in partnership with Accorhotels.com
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Thank 126emmanuelt
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear 126emmanuelt, Thank you very much for staying with us while visiting Tropical North Queensland. I wanted to let you know that we have read your review and we appreciate your feedback. It is pleasing to know that we were able to assist in cleaning your room to a better standard and I am very sorry to hear that your...

Canberra
Reviewed 21 January 2017 via mobile

My husband and i stayed here for 5 nights as a belated anniversary treat. Warmly greeted by reception staff and promptly offered an upgraded room when I requested some thing more private. The Reef House is full of charm and has a lovely ambience. The only downside for us was our dining experience. Staff although friendly, were very disorganised. Meals...

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1Thank OzACT
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear OzACT, Thank you so much for staying and celebrating your anniversary with us. It is great to know that you decided to stay at the Reef House to celebrate your special occasion. We are very grateful to read your feedback and I am sorry to learn that our restaurant was not at it's best, we certainly should have done...

Reviewed 16 January 2017

My partner & I stayed here over the Christmas period in 2016. Fabulous staff who go the extra mile to make you feel special & welcome. Awesome restaurant with delicious food at the front of the resort overlooking beautiful Palm Cove beach. One of the pools located near the spa so excessive noise from children is not permitted there. We...

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Thank Vicky S
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Vicky S, Thank for very much for staying with us Vicky S, we really appreciate your feedback and we can not thank you enough for deciding to stay with us. Christmas is a very special time of year for friends and family to spend quality time with other, great food, nice pools and the feeling of being special and...

Melbourne, Australia
Reviewed 12 January 2017

We stayed in a verandah room which was very nice and spacious, the verandah itself is an amazing space and I spent a lot of time there. The staff were all very helpful and friendly and we had a very relaxing stay.

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Thank abandrus
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear abandrus, Thank for very much for staying at the Reef House in Stunning Palm Cove, it is great to know you enjoyed your stay with us. It is very pleasing to know you had a very relaxing stay and enjoyed our spacious verandah rooms overlooking our tropical pools. Our staff members are truly helpful and friendly with a genuine...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Airport Transportation
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 

Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $197 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
Hotel Style:
#5 On the Beach Hotel in Palm Cove
#5 Spa Hotel in Palm Cove
#6 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 Family Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef House Palm Cove - MGallery Collection staff and other travellers.
5 questions
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Rosebud, Australia
Woodside, Australia
over a year ago

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Questions? Get answers from The Reef House Palm Cove - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a balcony room.”
 of 5 bubbles marioneaton, 22 Feb 2017 | Read review
“If on ground floor, ask for room with fenced courtyard instead of open to pool for privacy”
 of 5 bubbles 725SandraM, 28 Jan 2017 | Read review
“Ground floor rooms have plenty of privacy and easy access to all facilities”
 of 5 bubbles marianneiank, 8 Jan 2017 | Read review
“Excellent Christmas lunch seafood extravaganza!”
  • View across the road from resort.
 of 5 bubbles 626denyseh, 27 Dec 2016 | Read review
“All the rooms are fabulous, the website shows the full selection in great detail.”
 of 5 bubbles msantoro03, 5 Dec 2016 | Read review
5 of 5