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The Reef Retreat Palm Cove

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492 Reviews from our TripAdvisor Community

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There are newer reviews for The Reef Retreat Palm Cove
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Showing 449: English reviews
Royston, United Kingdom
Reviewed 17 March 2016

We stayed for 6 nights at this wonderful complex of studios. From the moment we arrived the owners, Joanne Robinson and Jim Thompson were welcoming and extremely helpful. We wanted to relax after a long time travelling and we were certainly able to do that. This was unlike anywhere else we had stayed. The studios were nestled amongst the shade...

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Helpful?
Thank mpandrp
Jim and Joanne T, Manager at The Reef Retreat Palm Cove, responded to this review

It is very rewarding for us and for our staff to receive your review and to know that we were able to make your stay a memorable one. Thank you also for recommending Palm Cove as holiday destination with The Reef Retreat as a desirable accommodation option for others contemplating a holiday in Tropical North Queensland.

Lions Bay, Canada
Reviewed 16 March 2016 via mobile

In the middle of a 6 week trip, we were looking for a place to chill for a few days and the Reef Retreat in Palm Cove, hit the mark in many ways. First off was the transfer from and to Cairns Airport, Jim (Thompson) arranged the lot, making it easy for us to get there. We arrived after reception...

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Helpful?
Thank bradch00
Jim and Joanne T, Manager at The Reef Retreat Palm Cove, responded to this review

It is pleasing to know that (we) and The Reef Retreat as a location were able to make such a favorable impression and a memorable component of your 6 week holiday. Thank you for leaving your generous recommendation and insights for others considering Palm Cove as a vacation option in North Queensland.

McLaren Vale, Australia
Reviewed 12 March 2016

Set back from main Esplanade yet close to all restaurants and shops Like a Quiet Tropical Balinese village..We love Bali... Self contained unit set amongst the tree tops Loved it ! Our room was on second level (No 16) at the back of the complex, with a private balcony looking out at cloud covered hills. All balconies have a locked...

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Helpful?
Thank Joanala
Jim and Joanne T, Manager at The Reef Retreat Palm Cove, responded to this review

Your review is most helpful in providing us feedback on the appeal that our services and facilities have for guests. We appreciate all feedback but naturally that which advises that we are getting it right is rewarding. Thank you for recommending the Reef Retreat to others considering Cairns Northern Beaches and Palm Cove as a destination.

Cairns, Australia
Reviewed 10 March 2016

My husband and I have spent two anniversary weekends at the wonderful Reef Retreat. The room and facilities are always amazing, we love spending our time in the pool area :) The staff are lovely and the additional touch of a chilled bottle of Champagne in the room made our stay feel really special. We plan to go back next...

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Helpful?
Thank Amy O
Jim and Joanne T, Manager at The Reef Retreat Palm Cove, responded to this review

Thanks for your review and for letting us know that you enjoyed your stay. We look forward to welcoming you back!

Melbourne, Victoria, Australia
Reviewed 4 March 2016 via mobile

Fantastic location, great facilities and the Pool is amazing. Staff are friendly and helpful. Would recommend and stay again. Palm Cove beach is across the road and all restaurants and cafes are within a 5 minute walk.. The rooms have a tropical feel which fits in with the surrounds.

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Helpful?
Thank MarkyMarksFunkyBunch
Jim and Joanne T, Manager at The Reef Retreat Palm Cove, responded to this review

Thanks for your review and recommendation. We are glad to have been able to help you enjoy your stay!

Reviewed 27 February 2016 via mobile

The accommodation was nice and the staff was extremely helpful. They patiently responded to emails about activities before we arrived and helped us choose the best trips that matched our goals when we got there. Even ear drops for a plugged ear!

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Thank Paul D
Jim and Joanne T, Manager at The Reef Retreat Palm Cove, responded to this review

Thank you. It is rewarding and satisfying for us to know that we were able to make your stay enjoyable and memorable.

Reviewed 22 February 2016

Nice apartment, comfortable beds, good kitchen facilities and the poolarea was OK. The location in Palm Cove of the hotel is excellent Good prices of water and wine in the reception, but the the closing time of the reception was too early.

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Thank MATSINGEMARSSON
Jim and Joanne T, Manager at The Reef Retreat Palm Cove, responded to this review

Thank you for your recommendation and we are glad that we enjoyed your stay. During low season our Reception hours are 8am to 5.30pm. Whilst your Group was staying we opened Reception to provide wake calls at 5.30am and to facilitate the preparation of breakfast, provide water and accept keys prior to your departure for day tours and we stayed...

Reviewed 20 February 2016 via mobile

Comfortable stay in Cairns low season. Bed was comfortable, kitchen facilities provided with minimal crockery and cutlery. No meal or even breakfast provision. You have to leave the resort and go to one of the many cafes and restaurants less than 5 mins walk. The hotelier said this was because it was low season however there were plenty of guests...

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1Thank Margaret H
Jim and Joanne T, Manager at The Reef Retreat Palm Cove, responded to this review

Thanks for your review. The Reef Retreat is self-contained / self catering accommodation. We do not have a restaurant on site, however, there are 28 restaurants within easy walking distance. The majority of our guests prefer to cater their own breakfast or choose to go to one of the many nearby cafes. For those who do not want either of...

Reviewed 18 February 2016 via mobile

What an amazing place to relax and enjoy in the magnificent surroundings. I'm really looking forward to a return visit and wouldn't want to stay anywhere else but back at the Reef. It was close to everything and the shopping there in Palm Cove was great. I ended up by purchasing an extra 10 kilos for my return flight home.

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Helpful?
Thank Jennifer W
Jim and Joanne T, Manager at The Reef Retreat Palm Cove, responded to this review

Thanks for your review, we are pleased to hear that your stay with us was enjoyable and we look forward to welcoming you back in the future.

Reviewed 3 February 2016 via mobile

We thoroughly enjoyed every minute of our stay at the Reef Retreat. With the superb, well furnished, comfortable apartment, and stunning established rainforest gardens surrounding the relaxing pool and spa. The manager Jim in particular made our stay so memorable due to his welcoming and helpful assistance. We are truly looking forward to staying here again on our next visit...

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Thank Rhys T
Jim and Joanne T, Manager at The Reef Retreat Palm Cove, responded to this review

Thanks for your review it is rewarding for us to know that you enjoyed your stay at the Reef Retreat. We look forward to welcoming you again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Nestled in a peaceful rainforest setting, amongst the majestic paperbark trees you will find THE REEF RETREAT, Palm Cove. Just a 30 second stroll, 50 meters to idyllic Palm Cove beach and restaurants. Palm Cove is the jewel of Cairns Northern Beaches, a unique, quiet and relaxing village by the sea where centuries old "paperbark" Melaleuca trees line the casual Esplanade. Just a 25 minute drive north of the Cairns International Airport. The Reef Retreat in Palm Cove is a low rise four-star boutique suite style resort set amongst a lush rainforest setting of palms and majestic Melaleuca paperbark trees offering a choice of accommodation from studios, spa suites, 1 Bedroom Suites, 2 and 3 bedroom Apartment. Every room is lovingly laid out and designed to give you all the comforts of home complete with bedroom, bathroom, living area TV/DVD Player, Ipod docks, kitchenette with stovetop and micro-wave, FREE Cable TV, FREE WIFI and spacious private balconies, with views of the pool, lush tropical gardens and the lush green mountains. The Apartment is fully self-contained with laundry facilities. The Resort offers complimentary barbeque and entertainment area for guest use and is licensed to sell Beer, Wine & Spirits for consumption on site. There is a heated salt-water pool and Spa Pool presenting an idyllic Billabong scene, FREE undercover car parking, FREE WIFI and on site guest internet station, Guest Laundry and tour desk services all within a secluded, lush rainforest setting. Reef Retreat can offer you all the personalized, home-style service and facilities that you need for a truly memorable Australian holiday. Ideal holiday getaway for couples and families ... more   less 

Additional Information about The Reef Retreat Palm Cove

Address: 10 - 14 Harpa St, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $129 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reef Retreat Palm Cove 4*
Number of rooms: 40
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Also Known As:
The Reef Retreat Hotel Palm Cove
Hotel Style:
#1 Family Hotel in Palm Cove
#2 Luxury Hotel in Palm Cove
#2 Romantic Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Retreat Palm Cove staff and other travellers.
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Questions? Get answers from The Reef Retreat Palm Cove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“apartment on R side corner 1st floor was very quiet”
 of 5 bubbles lisabC9169JQ, 5 Dec 2016 | Read review
“Rooms on the upper level are great.”
 of 5 bubbles Sue1951, 18 Nov 2016 | Read review
“We stayed in a ground level room and were right next to the pool, excellent!”
 of 5 bubbles LucyM762, 13 Nov 2016 | Read review
“Talk to staff before booking to get what you want”
 of 5 bubbles andreamI8690NT, 18 Oct 2016 | Read review
“Ask if you want a view, level floor. State what you would like”
 of 5 bubbles rlgarland, 16 Oct 2016 | Read review
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