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Grand Mercure Rockford Esplanade Palm Cove

05/06/2017 06/06/2017
1 room 2 adults 0 children
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Grand Mercure Rockford Esplanade Palm Cove
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291 Reviews from our TripAdvisor Community

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Showing 276: English reviews
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Perth, Australia
Reviewed 4 days ago NEWvia mobile

Beautiful resort right on the water in Palm Cove. The reception staff were above and beyond friendly and all their food recommendations were fantastic and spot on. Great weekend getaway, would definitely repeat

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Helpful?
Thank knuckles82
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hello there 'Knuckles82', Thank you so much for great feedback from your recent stay with us here at the Grand Mercure Rockford Esplanade Apartments Palm Cove. It is always such a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer and it makes it all worthwhile when we receive positive feedback like yours....

Reviewed 1 week ago

A very beautiful resort built around heritage trees which are majestic. The pool is really great and there's a hot pool. Just a step away to the balmy beach and fabulous spas and restaurants. I unique little hideaway on the Coral Coast, perfect tranquil peaceful paradise!!!

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Helpful?
1Thank Adie L
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hello there Adie, thanks for a great review from your recent stay here at the Grand Mercure Esplanade Palm Cove. We obviously have ticked a lot of boxes and made your stay a memorable one! It's always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a...

Gold Coast, Australia
Reviewed 26 March 2017

Stunning describes the beautiful apartment and view. The managers and staff were friendly and very helpful. Great location, perfect for a relaxing holiday. I would certainly stay there again and have already started recommending it to friends.

Review collected in partnership with Accorhotels.com
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Helpful?
4Thank BarbfromGC
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hi there BarbfromGC, Thank you so much for great feedback from your recent stay with us here at the Grand Mercure Rockford Esplanade Apartments Palm Cove. It is always such a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it...

Innisfail, Australia
Reviewed 11 March 2017 via mobile

Wonderful friendly staff, great sized rooms. Very clean room with a view overlooking the pool, which we could enjoy on the roomy patio. 2 generous bathrooms, comfortable beds, plenty of storage space to hang your clothes or fill up the pantry. Full sized fridge & oven. There is a BBQ near the pool, I noticed it was used several times...

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Helpful?
2Thank tgkass75
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Dear tgkass75, Thank you for such a comprehensive review. We are so pleased you had enjoyable holiday and utilised all our wonderful facilities and surrounds. We think we are pretty lucky to live and work in this part of the world and when guests/visitors enjoy their holiday in our region it's very satisfying for us! Your review was well written...

Cairns, Australia
Reviewed 23 February 2017

Review collected in partnership with Accorhotels.com
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Helpful?
Thank travelforevermore
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Reviewed 19 February 2017

Booked a couple of nights here last minute and spent a lazy weekend with my wife post a conference at Port Douglas. Staff were great! Allowed us to check in early, upgraded the room and even let us check out late !!. Spent a lot of time by the pool which was a refreshing temp compared to the heat &...

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Helpful?
Thank Andrew F
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hi there Andrew, Thank you so much for your wonderful feedback. It is so nice when guests can enjoy the facilities and service we offer and make the most of our little piece of paradise. We look forward to welcoming you back here in the near future.

Townsville, Australia
Reviewed 16 February 2017

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ronaldpC6152YP
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Sydney, Australia
Reviewed 29 January 2017

The location of the hotel is perfect being across the street from the beach and directly behind the main strip of restaurants and shops. Our studio apartment was clean and well presented with all the cooking equipment we needed provided and the staff were very friendly and more than happy to help with any issues we had. The pool is...

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Helpful?
Thank Kim_Lauder
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your feedback Kim, it’s always so nice to hear positive comments about our location, staff, service level and value. Not surprising to hear your comments about the pool and a nice way to describe it as “a class of its own”. I might use this reference in our advertising next time! We get so many positive comments about...

Melbourne, Australia
Reviewed 22 January 2017 via mobile

This hotel was ok but our big mistake was - balcony and room overlooking the Pool and it was so noisy !! Next time I shall enquire guest as to get a quiet room. Room was good clean and modern. Reception helpful. Location at Eastern end of Esplanade ok too.

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Helpful?
Thank Jay B
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your feedback regarding your recent stay. It is disappointing to hear you did not like your balcony overlooking the pool. 99% of our requests are to guarantee a pool view - so your comment is rather unusual. We only have a handful of apartments that don't overlook the tropical pool so next time I encourage you to...

Melbourne, Australia
Reviewed 8 January 2017

Review collected in partnership with Accorhotels.com
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Helpful?
Thank davideZ8601IA
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grand Mercure Rockford Esplanade Apartments is situated on the beach at exclusive Palm Cove overlooking the Coral Sea perfectly positioned between two World Heritage sites - the Great Barrier Reef and the Daintree Rainforest. Just 25 minutes north of Cairns International Airport in tropical far North Queensland, the resort features a choice of luxuriously appointed studios, lofts, one, two and three bedroom fully self contained apartments, each with a large private balcony or courtyard. Resort facilities include several beachfront restaurants and cafes, expansive free form lagoon style swimming pool, children's pool, outdoor spa, gymnasium, pilates classes, massage and boutique shopping. ... more   less 

Additional Information about Grand Mercure Rockford Esplanade Palm Cove

Address: Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $144 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Rockford Esplanade Palm Cove 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove
Hotel Style:
#6 Top resorts Hotel in Palm Cove
#9 On the Beach Hotel in Palm Cove
#10 Luxury Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Rockford Esplanade Palm Cove staff and other travellers.
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Questions? Get answers from Grand Mercure Rockford Esplanade Palm Cove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 3 is quiet with great views of the beautiful pool”
Kim_Lauder, 29 Jan 2017 | Read review
“Ocean front room if you can get one.”
81Koala, 2 Nov 2016 | Read review
“A few of the rooms are ocean front (ours was). This makes them really special. Loved watching the sun come up every morning.”
BUBBLES00, 5 Sep 2016 | Read review
“views over the pool the best but a bit of an echo sound 3rd floor, mostly from the toads at night”
leannequin, 1 Sep 2016 | Read review
“We enjoyed the rooms facing the pool. Like the higher floor but all good.”
rpknight, 17 Jul 2016 | Read review
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