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Lilianfels Blue Mountains Resort & Spa

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Lilianfels Blue Mountains Resort & Spa
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1,471 Reviews from our TripAdvisor Community

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There are newer reviews for Lilianfels Blue Mountains Resort & Spa
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Showing 1,441: English reviews
Sydney, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 September 2014

Booked 3 nights to celebrate my wife's birthday. The weather was not good (foggy and damp), but the resort is excellent. Great location. Great restaurants. Darley's is worth the experience. The staff are friendly and helpful. Met at our car and baggage taken to our room. Excellent martinis in the Lounge. Lovely indoor heated pool and massages at the day... More 

Helpful?
2 Thank Eric H
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Eric, Thank-you for commenting on your 3 nights away here at Lilianfels for your wife’s birthday. We are delighted to hear you had a lovely and relaxing time to celebrate her birthday. We pride ourselves on service along with guest experience and are glad to hear our Front Desk Team were able to assist you and you enjoyed your... More 

Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 September 2014 via mobile

The resort overall is very impressive. Very tastefully renovated the hotel boasts the Victorian grandeur of a bygone era. A great place to get away from the hustle and bustle of Sydney life and spend time talking leisurely walks to the the three sisters or echo point or simply laying around in the laws reading or enjoying their sumptuous high... More 

Helpful?
1 Thank Jacinta S
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Jacinta S Thank-you for taking the time to review your stay here at Lilianfels. We are pleased to hear you enjoyed your stay here, from visiting our pool areas to experiencing our sumptuous high tea. We do welcome the furry children with rooms designated specifically for them. Kind Regards, Ralf Bruegger Group General Manager Escarpment Group More 

Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 September 2014

Recently stayed after an absence of 4 years Had a king size room for a couple of nights We used to love the place and had expectations it would be the same Unfortunately service was lacklustre ( no offer of baggage being taken to room , check in cold and slow, check out the same ! With the added issue... More 

Helpful?
4 Thank Onlydovescry
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort and Spa I am disappointed to read that on this occasion we failed in some areas to provide you with the service, and attention we are known for. I hope you accept my apologies, and rest assured all issues raised will be addressed with the... More 

St. Petersburg, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2014

Many years ago when I was studying for my travel degree I saw Lilianfels featured on a travel show. I added it to my bucket list! Finally this year I visited. BEST experience from check in to check out! The valet parking took care of the small parking lot which left us carefree. The rooms were very nicely decorated, I... More 

Helpful?
2 Thank Dawn B
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Dawn B, Thank-you for taking the time to comment on your stay here at Lilianfels. We are delighted you had added a stay at Lilianfels to you bucket list and have been able to cross this off, experiencing all the resort has to offer. We use local and seasonal produce at Darleys Restaurant ensuring we provide a memorable experience... More 

Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 September 2014

My wife and I have stayed in this Hotel a number of years ago and enjoyed it so much we decided to revisit, this turned out to be a very bad decision. This rated as one of our worst restaurant experiences ever! We ordered an entree of chicken wings to share they arrived obviously re heated from a previous day,... More 

Helpful?
9 Thank Simon C
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort and Spa I am disappointed to read that on this occasion we failed in some areas to provide you with the service, and attention we are known for. I hope you accept my apologies, and rest assured all issues raised will be addressed with the... More 

Sydney, New South Wales, Australia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 August 2014

We got an amazing winter deal when we stayed last week. There were so many positives but it is not what it was when I stayed there many years ago. Lounge staff are slow and not very attentive. Food very overpriced in main hotel for what it was but Echoes was better food. Rooms were large, but a bit noisy.... More 

Helpful?
2 Thank Louise H
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Louise H, Thank-you for taking the time to review your stay here at Lilianfels. We do have a number of great offers throughout the year and are glad you were able experience one of these. We do feel our lounge menu prices for dining are very competitive with various establishments in the Blue Mountains. We are glad to hear... More 

Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2014

Had a wonderful stay in Lilianfels last weekend. The nicest hotel we have been in in Australia or New Zealand and we have lived and travelled extensively in both. It reminded us of the finest five star paradores in Spain. Many thanks again Ralf and all staff, Barrie, Caitriona and Charlie Wharton

Helpful?
Thank Barrie W
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Barrie, Caitriona and Charlie, Thank-you for taking the time to review your stay here at Lilianfels. We are pleased you all enjoyed your stay here and thank-you for wonderful comments. We look forward to welcoming you back in the future Kind Regards, Ralf Bruegger Group General Manager Escarpment Group More 

1 review
Reviewed 30 August 2014

The location and my general overall stay was excellent, the rooms were large and spacious compared to city hotels. Service on the front desk was exceptional when i called down to ask questions or request more towels. However there was one wait staff that stood out from all the rest, by the name of Jack. He is an incredible young... More 

Helpful?
Thank HelloLeah
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Leah, Thank-you for taking the time to comment on your stay here at Lilianfels. We are delighted to hear you enjoyed your stay, from the large and spacious rooms to our exceptional front desk team. We pride ourselves on service along with providing our guests with an experience and are pleased to hear Jack was so attentive. We look... More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 August 2014

Undoubtedly the best thing (perhaps the only thing) about this hotel is it's location.Throughout our stay at this supposedly 5 star establishment, with an exhorbitant five star tariff, we endured, firstly, a sleepless night when we were installed above the car-park entrance where cars were revving up the driveway most of the night. Then when we were moved, another disturbed... More 

Helpful?
13 Thank poppettp
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Resort and Spa I am disappointed to read that on this occasion we did not meet your expectation. We are known to provide great customer service, but did not deliver on this occasion. I hope you accept my apologies and we will get another chance to prove our... More 

Sydney, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 August 2014

This place is beautifully situated and is classy, but lacks that something extra that one would expect at this level. We are well travelled and can't help comparing it to similar places we have stayed at in the US and UK. The manager would do himself a favour to stay at some of these top rated tripadvisor places, say in... More 

Helpful?
1 Thank Mingara13
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Resort and Spa I am disappointed to read that on this occasion we did not meet your expectation. We are known to provide great customer service, but did not deliver on this occasion. I hope you accept my apologies and we will get another chance to prove our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Lilianfels Resort and Spa is a renowned haven for relaxation in one of Australia's most beautiful destinations. This multi-award winning hotel & resort is set amidst two acres of manicured gardens, overlooking the most spectacular scenery in the World Heritage Listed Blue Mountains National Park in NSW, Australia.Blue Mountains Accommodation | Blue Mountains HotelLilianfels Resort and Spa is a 5 Star resort with 85 Deluxe rooms and Suites. Onsite recreational facilities include heated indoor and outdoor pool, tennis court, billiard/games room, library and gym. Lilianfels is perfectly located within 5 minutes walk to the iconic 3 sisters rock formation at Echo Point and is close to all major attractions including Scenic World, Leura shopping village and award winning restaurants. Blue Mountains Dining | Blue Mountains RestaurantSituated within the grounds of the historic homestead of Sir Frederick Darley, Lilianfels is home to the multi-award winning Darleys Restaurant which features the best seasonal produce from the region, served in an elegant and romantic setting that is unmistakeably fine dining. Celebrate that special occasion in glamour and experience the revival of Lilianfels 'Old World Charm' as we invite you to peruse and tempt your palette with our new A La Carte Menu.Re-discover why our Multi-Award winning Restaurant excels again in style and service.Blue Mountains Conferences | Blue Mountains MeetingsWith meeting and events space for up to 100 guests complete with state-of-the-art equipment, 85 spacious accommodation rooms to house your delegates, and a fabulous array of fine dining options to choose from, it’s the ideal setting for meetings and conferences which will show your colleagues or clients how much you value them.Blue Mountains WeddingsThis European style country house hotel specialises in smaller weddings and events of up to 100 people. Personalised service, exceptional facilities and thoughtful attention to detail, accompanied by stunning views of the Jamison Valley make the hotel the ideal wedding venue.Blue Mountains Spa | Blue Mountains Beauty TreatmentsLilianfels is also renowned for its Spa. Guests can indulge in an array of soothing spa treatments individually tailored to refresh and rejuvenate. Enliven your senses with our soothing and restorative body and beauty treatments delivered by a team of caring and talented spa professionals.Dining with Spectacular Views at our sister property – Echoes RestaurantDiscover why Echoes Restaurant was awarded best regional restaurant in Australia by AHA in 2012. The combination of fine dining and spectacular views of the Jamison Valley have made Echoes a destination in the Blue Mountains. ... more   less 

Additional Information about Lilianfels Blue Mountains Resort & Spa

Address: 5-19 Lilianfels Ave, Katoomba, New South Wales 2780, Australia
Region: Australia > New South Wales > Blue Mountains > Katoomba
Price Range: $246 - $498 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lilianfels Blue Mountains Resort & Spa 5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Lilianfels Blue Mountains Resort And Spa
Lilianfels Blue Mountains Hotel Katoomba
Lilianfels Blue Mountains Katoomba
Lilianfels Blue Mountains Resort & Spa Katoomba, Australia
Hotel Style:
#1 Spa Hotel in Katoomba
#1 Luxury Hotel in Katoomba
#3 Romantic Hotel in Katoomba
#3 Family Hotel in Katoomba
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Questions & Answers

Here's what travellers have asked, with answers from Lilianfels Blue Mountains Resort & Spa staff and other travellers.
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Questions? Get answers from Lilianfels Blue Mountains Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can, ask for the rooms facing the Jamison valley rather than the car park.”
 of 5 bubbles 9adriant, 30 Nov 2016 | Read review
“Clean and good quality linen”
 of 5 bubbles 154traceyd, 29 Nov 2016 | Read review
“Room with a valley view (expensive) therwise you won't see much of the lovely landscape.”
 of 5 bubbles anthonybK1720RZ, 11 Nov 2016 | Read review
“N/A - did not stay at hotel. The common areas of the hotel (esp. Club room and lounge area) were excellent.”
 of 5 bubbles , 9 Nov 2016 | Read review
“very wine knowledgable bar man”
 of 5 bubbles lesstone2016, 1 Nov 2016 | Read review
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