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All reviewsoutdoor poolsub penthouseacross the roadgames roomthe gold coastbedroom apartmentfree membershipnorth facing apartmentstayed for nightsfamily holidayhome away from homethe past yearssteam roomschool holidaysmain bedroomthe location is perfectbbq facilities
We spent 3 days and enjoyed the local position, close to North Burleigh.
Even though I'd rather go to run on the beach in front, or at the park, the fitness area was quite worn and old.
The garage is a good solution, so you...More
Thank Claudio B
Response from Burleighsurf, Manager at Burleigh Surf ApartmentsResponded 2 weeks ago
Thank you for your response. The fitness room is serviced and maintained every 6 months, it is cleaned and looked after by our cleaning staff, I am sorry for your disappointment but just recently had a comment on how well it is maintained. It is...More
Love this place for its views and facilities. The pools both outdoor and indoor heated are fantastic and big. We have stayed several times but this time was the best because we had a sub penthouse. Absolutely enormous 3 bedroom apartment with views to the...More
1 Thank lizjammy
Response from Sam M, Manager at Burleigh Surf ApartmentsResponded 2 weeks ago
Thank you very much for your response, I am so glad you enjoyed.
Burleigh surf apartments’ remarkable beachside location is probably the root cause of this Aparthotel resting on its laurels. Having chosen one of the top end sub penthouse apartments I was disappointed by the whole experience and certainly I did not feel the price matched the...More
We stayed around the same time as the previous reviewer. The lift was broken for several days leaving patrons going to weddings etc to use the stairs rather than get the lift fixed because of the cost of a call out. Worse still the unlawful...More
1 Thank mjk2601 .
Response from Sam M, Manager at Burleigh Surf ApartmentsResponded March 6, 2018
Thank you for taking the time to provide a review on your recent stay. I will start by addressing your concerns with the lifts. It is true that the lifts did have a problem on the afternoon of Saturday 24th February and the...More
I have stayed at this property many times throughout the past 25 years, sometimes several times a year. In the last couple of years (since new management took over) it has gone downhill when it comes to customer service, and the overall standard of apartments....More
2 Thank MademoiselleSK8
Response from Sam M, Manager at Burleigh Surf ApartmentsResponded February 27, 2018
I'm disappointed to hear that you feel the accommodation is not up to standard and I appreciate your feedback.
I did receive a call at approximately 8pm on Saturday night and I did speak with guests however there was not a lot that...More