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Great room, plenty of space. The shower is amazing! Staff are really accommodating. Breakfast was lovely, nothing to complain about! most of the staff speak English which is helpful. Wifi was good - you receive an extra log on per device at no extra cost.
I have no choice but to stay here. My review will be quick and bad.
1. Last guest's trash (hair and used tissues) were still in the garbage can. I put the can in the hall and it never returned.
2. Soaps were not replenished...More
Thank Dave G
Response from THIERRY T, Directeur général at Mercure Cergy Pontoise CentreResponded 26 January 2017
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Please rest assured that we...More
The hotel offers fresh looking, clean rooms at a reasonable size (for Paris area). Location is not the best you can get in Cergy. Breakfast is fine for Cergy. Free wi-fi internet is enough for browsing and streaming videos.
There is no dinner offered in...More
Thank Patrick R
Response from THIERRY T, Manager at Mercure Cergy Pontoise CentreResponded 1 September 2016
We would like to thank you for your kind comments regarding your stay at our hotel. It is a real pleasure to read such positive feedback as our customers' satisfaction is our priority.
We just want to mention that we propose Room Service...More
My best stay at this hotel since I have been going for the last 10 years.
Real Serious improvements with staff, service and update of rooms.
Nice Location , just near the town centre and easy access to the Motorways.
Please keep up...More
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from THIERRY T, Manager at Mercure Cergy Pontoise CentreResponded 18 April 2016
We would like to thank you for your kind comments regarding your stay at our hotel. It is a real pleasure to read such positive feedback as our customer satisfaction is our priority.
I am sure that this feedback will serve as an...More
This hotel was convenient for work meeting so we stayed 2 nights. The rooms are functional with zero frills. The breakfast is exceedingly poor considering it costs 15 Euros, surely they could find some full sized fresh croissants and pain au chocolat? No restaurant and...More
Response from THIERRY T, Manager at Mercure Cergy Pontoise CentreResponded 5 April 2016
Thank you for taking the time to share your opinion. It is very important for us as we can find solutions.
We read your comment and we are really sorry for your disappointment .
Be assured that your remarks on the breakfast and...More
US$56 - US$143 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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