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Alpha Hotel Eastern Creek

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Alpha Hotel Eastern Creek
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211 Reviews from our TripAdvisor Community

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Showing 206: English reviews
Big Hill
Reviewed 19 December 2016

Sarah, Jessica & Ainsley deserve huge accolades for the success of this location, all staff are excellent & deserve to be mentioned however those mentioned are stand outs, the rest of the staff are friendly & obliging.

Review collected in partnership with this hotel
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Helpful?
Thank pauldAlcorn
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Paul you are to lovely. Its a pleasure to have you as a guest almost every week for the last 8 years. You are part of the family. Good Luck for 2017 and beyond and we hope to see you again soon. Regards Ainslee Portlock General Manager

Mudgee, Australia
Reviewed 19 December 2016

Close to the race track but designed to have peace and quiet. A well equipped gym, a good pool and excellent breakfast. It was a complete surprise to have such a clean, well thought out hotel at such a good price.

Review collected in partnership with this hotel
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Thank lesliet965
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Lesliet965 thank you for the 5 star review! It was lovely to welcome you to the hotel! Our special double glazed windows are a great advantage to the hotel. I will be sure to pass on the feedback to the team as its always nice to know the hard work is paying off. Look forward to seeing you again soon....

Brisbane, Australia
Reviewed 18 December 2016

The staff were compassionate, friendly, helpful, resourceful and no request was to much to ask. What makes a business and staff working at Alpha will ensure the business future, thank you Alpha. See you again in January 2017

Review collected in partnership with this hotel
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Helpful?
Thank Will L
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you Will for the 5 stars! Way to make the stafff's day. It is always a pleasure to help and make you feel at home. Look forward to seeing you in 2017! Regards Ainslee Portlock General Manager

Sydney, Australia
Reviewed 14 December 2016 via mobile

Booked for 1night but ended up staying for 3. Great service and absolutely loved the new renovations. Views of the race way was just Fabulous. My room was very spacious and very clean. The food was cooked fresh and I really enjoyed the different variety of food. I felt relaxed in the swimming pool / gym and very safe all...

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Helpful?
Thank SydneyCams
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you Sydney Cams for your 5 star review. It was a pleasure to welcome you to the hotel and fabulous to see you enjoyed your home away from home. I will be sure to pass your feedback onto the staff as its always nice to hear the hard work is paying off. Look forward to see you again soon....

Canberra, Australia
Reviewed 11 December 2016

Excellent location and very motorbike rider friendly! The Alpha is very convenient for Sydney Motorsport Park and it was great to be able to go back at the end of the end of the day and relax in our room. Very helpful and friendly staff.

Review collected in partnership with this hotel
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Helpful?
Thank carolinemU8406VX
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you Caroline for the wonderful review. It is a pleasure to be your home away from home. I agree we are perfectly located for events at Sydney Motorsport Park. I will be sure to pass your feedback onto the team. Look forward to seeing you again soon. Regards Ainslee Portlock General Manager

Australia NSW
Reviewed 5 December 2016 via mobile

Stay quite often at this hotel for business reasons. Upgraded to one of the newly opened Club rooms. All new rooms with great decor. The additional facilities offered with the club room offer good value. Drink and canapés in the evening, an extensive light breakfast offering in the morning & all day refreshments in a more private club lounge setting....

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Helpful?
Thank Annie2540
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you Annie for the 5 star review. We are very excited about our new Club Level rooms and its fantastic that you enjoyed your stay as one of our firsts guests. I will be sure to pass onto the team. Can't wait to welcome you back again soon. Regards Ainslee Portlock General Manager

Sydney, Australia
Reviewed 30 November 2016

My wife and I stayed at this hopeful establishment last Friday and Saturday night; 25th & 26th November. On our arrival, after driving past the biggest Sydney disposal and Rubbish collection centre in Sydney - and after having to close the windows in our car because of the smell, we then realised we were staying in a place that looked...

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Helpful?
Thank Kirky K
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you for taking the time to review the hotel Mr Kirkwood. I would like to once again apologise for the banking error and the charges on your account. As we spoke over the phone and email I can assure you this is not common practice and those charges have been refunded to your account. Fantastic to see you enjoyed...

Orange, Australia
Reviewed 25 November 2016

I stayed here overnight in November. Arrived at the hotel and pulling up thought - what the!!! Proceeded to checkin and was advised of the additional floor put ontop of the hotel and the refurb being underway. Management, surely there would be other areas to store all the new furniture in boxes instead of stacked up in the lobby -...

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Thank weenjoyhotels
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you for taking the time to review the hotel Weenjoyhotels. It was a pleasure to welcome you to the Alpha Hotel Eastern Creek. I'm excited to tell you this week we opened our Alpha Club level with 60 new rooms featuring upgraded bathroom amenities and lux king bedding to name a few features. I'm also excited to tell you...

Greater Perth, Australia
Reviewed 15 November 2016

I stayed here in November and was so impressed.The rooms were spacious with free wifi and extremely comfortable beds. The breakfast was sensational and having an accessible gym & pool really made a difference. The location of this hotel near our Sydney office means that my colleagues & I will be staying here often. So pleased that more modern rooms...

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Helpful?
Thank Robyn B
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you for the 5 star review Robyn. We to are very excited that we can now offer free wifi to the hotel. Fantastic to see the hotel's location and features were to your liking. I'm very excited to tell you our brand new Club King and Suite rooms open this week so I do hope you can check them...

Reviewed 14 November 2016 via mobile

Check in was quick. Front desk assistant didn't explain about the $100.00 security deposit or remind about surcharge for payment by credit card. Lobby was simple & neat. Phone in the room did not work. The front desk assistant was courteous to say it doesn't work & came up to the room to find out our need, but no promise...

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Helpful?
Thank Kamalakar N
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you Kamalakar for taking the time to review the hotel. I do apologise for your experience at the hotel. I will be sure to have the room phone checked to see what the issue is. I will also pass on your feedback to the front desk for review. I do hope we can welcome you back to the hotel...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Alpha Hotel Eastern Creek is set on 1.1 Hectares at Sydney Motorsport Park and is located 2 km from the junction of the M4 and M7 motorways. The hotel boasts state-of-the-art conference and function facilities and exciting dining and bar venues making it perfectly suited for business or leisure. Accommodation: 104 stylishly appointed guest rooms and suites, air conditioning, double glazed windows, safe, tea and coffee making facilities, lounge and coffee table. Suites feature King Size Beds, LCD TVs, kitchenette with electric cook top and microwave. Alpha Suites rooms boast fantastic views of the Eastern Creek racetrack - but don't be concerned with the noise the double glazed windows ensures that you will have plenty of peace and quiet in your room! Location: Conveniently located 2km from the junction of the M4 and M7 motorways. Key corporate areas within 15km from the hotel!* We offer a shuttle bus service for all our guests. Conditions apply and bookings are essential. The shuttle will services selected suburbs surrounding the property, and will drop you off at your place of employment or attraction!* Octane restaurant is open for breakfast daily. Oak Bar & Grill is open for dinner 7 days a week from 5pm. Lunch Friday from 12pm, offering alfresco dining and serving up juicy steaks, wood fired pizzas and ice cold beers on tap. ... more   less 

Additional Information about Alpha Hotel Eastern Creek

Address: Corner Brabham & Peter Brock Drive, Eastern Creek, Blacktown, New South Wales 2766, Australia (Formerly Chifley Eastern Creek)
Region: Australia > New South Wales > Greater Sydney > Blacktown > Eastern Creek
Price Range: $138 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Alpha Hotel Eastern Creek 4.5*
Number of rooms: 104
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Alpha Hotel Eastern Creek staff and other travellers.
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8 months ago

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Questions? Get answers from Alpha Hotel Eastern Creek staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if it is hot, ensure your room does not face the west !!!”
 of 5 bubbles Simonsopinion, 5 Feb 2017 | Read review
“Don't stay here unless you want to be having to sort our charges that are not yours, not to mention the poor customer service.”
 of 5 bubbles kirkyk2016, 30 Nov 2016 | Read review
“All rooms are excellent”
 of 5 bubbles 192robynb, 15 Nov 2016 | Read review
“Ask for one without a frosted glass bathroom door.”
 of 5 bubbles Anne-Marie1963, 25 Aug 2016 | Read review
“Go to another hotel!”
 of 5 bubbles paulmU1618XK, 15 Aug 2016 | Read review
5 of 5