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Sheraton Milan Malpensa Airport Hotel & Conference Centre

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Sheraton Milan Malpensa Airport Hotel & Conference Centre
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2,117 Reviews from our TripAdvisor Community

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Showing 1,309: English reviews
Cleveland, Ohio
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW via mobile

The location of this hotel, especially coming in from an overnight flight from the US is just SO convenient! They usually are able to accommodate you even with that REAL early check-in. The rooms are BIG and modern, the Club Floor offers access to the Lounge, which even as an upcharge, offers a really good breakfast and snacks throughout the... More 

Helpful?
Thank cmferrazza
London, United Kingdom
Level Contributor
212 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 3 days ago NEW

Good to find a design hotel at Malpensa airport that has good service for a reasonable price. The huge windows are definitely a plus. The rooms are clean and the staff professional. Ask at the check in where is located your room. Given the structure of the hotel you might have to walk quite a bit.

Helpful?
Thank GermanoF
Dallas, Texas, United States
Level Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 4 days ago NEW via mobile

Hotel itself was very nice. The room was clean and spacious and the hotel staff was very courteous. Terrible experience at the spa. I was looking forward to a hot stone massage and made the reservation at the Spa desk. When I showed up I was told they couldn't do the hot stone massage and they had a different therapist... More 

Helpful?
Thank Douglas G
Ciampi05, Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, thank you for staying at Sheraton Malpensa and sharing you feedback. Your suggestions are taken in great consideration as an important Voice of the Customer and will be discussed during our internal meeting of improvement. The Spa Manager will investigate on the matter you cited for the proper actions to be taken, please accept our apologies. We extremely... More 

Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Stayed here the night before our return to the US. The room was clean, the bathroom was beautiful, the bed was comfy. The carpet could be replaced but if you don't look down, you won't notice. Super convenient location - no traffic worries for getting to the airport during rush hour. I was happy we stayed here.

Helpful?
Thank Jan N
Ciampi05, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, thank you for choosing us again and thank you for your positive feedback. We constantly take in consideration the clients’ feedback in order to give a better experience in the future to them. About the conditions reported, we have working in progress for which it has been programmed to finish at the end of this Year. We sincerely... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We booked this hotel specifically for a very early morning flight from terminal 1. Although it is not located near terminal 1 there is a 24 hour bus shuttle departing just outside the hotel entrance which takes you there within 10 minutes. For departures from terminal 2 or the railway station for connections to central Milan it is very conveniently... More 

Helpful?
Thank GirlfromRome
Ciampi05, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, first of all I would like to thank you for the time you have dedicated on sharing your experience at Sheraton Milan Malpensa. Our guest's comments are important for us and are taken in great consideration in order to avoid any inconveniences to you and our guests in the future. We are in the process of changing the... More 

Dubai, United Arab Emirates
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

Stayed here for one night with the family before an early flight next day. Going to the elevator with our bags we waited for several minutes then when it came a staff member raced to it, jumped in and took it before we could get in ! No bath in the room and apparently no room with a bath available.... More 

Helpful?
Thank Sandstorm_KW
Ciampi05, Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, First of all I would like to thank you for the time that you have dedicated on sharing your experience at Sheraton Milan Malpensa. Our guests’ comments are important for us and are taken in great consideration in order to avoid any inconveniences to you and our guests in the future. We extremely regret for not meeting your... More 

Ottawa, Canada
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 weeks ago

After a long week of 5 countries, 15 cities and 15 meetings, it was great to check into the Sheraton Milan Malpensa Airport Hotel & Conference Centre. I was welcomed at check-in and made to feel very much welcome. All of the staff are very friendly and the level of customer service they provide is great.

Helpful?
Thank Jim M
Ciampi05, Executive Secretary at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear client, give me the opportunity to thank you for the kind words dedicated to us. Our aim is to satisfy the client needs and I am happy to know that we achieved the goal with you. Please do not hesitate to contact me for any further assistance, if you happen to come back to Milan area, we would like... More 

2 reviews
Reviewed 2 weeks ago

8am in the morning they do a very noisy little construction, right just outside my room. just right next to my window, like if i open the curtain I see the guy standing right just there. It's 8 in the morning guys! if u gonna do noisy job keep it for afternoon.. especially when it's like 5cms away from the... More 

Helpful?
Thank MineBoo
Ciampi05, Executive Secretary at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, Thank you for sharing your experience about you stay at the Sheraton Milan Malpensa. We do take in great consideration your comments and regret that your experience was not up to your expectations. Our main goal is to provide a comfortable stay and when this does not happen is a reason of regret for us; certainly this is... More 

Canterbury, United Kingdom
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

The location is effectively within the terminal so you can almost get off the plane and check straight in. It's also clean, comfortable and generally efficient so ticks all the boxes for an airport hotel. Unfortunately it also has all the disadvantages of an airport hotel - a big sprawling building, corporate feeling, lack of character and expensive for what... More 

Helpful?
Thank maymany
Ciampi05, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, We thank you for your stay at Sheraton Milan Malpensa and for taking the time to address your concerns; as we greatly value every feedback in an effort to always improve ourselves to better serve our guests. We understand the importance of making our guests feeling welcomed, with a positive approach to their needs in your case we... More 

Melbourne, Australia
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 2 weeks ago

We stayed here as we had an early morning flight back to Australia. It is right at Malpensa airport, above the railway station and next to the terminal. It's a big hotel, laid out over three or four levels, but with longish walks from rooms to reception and dining. The room was spacious and well appointed. And you can sleep... More 

Helpful?
Thank Sandy P
Ciampi05, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, First of all I would like to thank you for your stay at Sheraton Malpensa. We are delighted to receive a so nice feedback from you and happy to share it with the entire team. Our purpose is to guarantee the “promise” to our guest and from your feedback we understand that we achieved. Warmest regards, Giovanna Caspanello... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 

Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Region: Italy > Lombardy > Province of Varese > Ferno
Price Range: $121 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and other travellers.
19 questions
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Binyamina
London, United Kingdom

See all questions (19)

Questions? Get answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask at the check in where is located your room. Given the structure of the hotel you might have to walk quite a bit.”
 of 5 bubbles GermanoF, 1 Dec 2016 | Read review
“All of the rooms are great, but ask for one closer to the lobby. The hotel is very long and walks to your room can be very long”
 of 5 bubbles jimm353, 19 Nov 2016 | Read review
“Get a room looking out towards the nature reserve.”
 of 5 bubbles SandyP503, 16 Nov 2016 | Read review
“Enter from within terminal 1. Follow the green signs.”
 of 5 bubbles kevindpetty, 10 Nov 2016 | Read review
“Book a Blacklane ride for your transfers!”
 of 5 bubbles Martito2, 9 Nov 2016 | Read review
5 of 5
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