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Sheraton Milan Malpensa Airport Hotel & Conference Centre

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Sheraton Milan Malpensa Airport Hotel & Conference Centre
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2,116 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Milan Malpensa Airport Hotel & Conference Centre
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Showing 1,308: English reviews
Level Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 October 2014

Very convenient, practically inside the airport. We arrived at 6:30 from USA, of course, there was no room, but if we paid and additional € 60 rooms were available, not a good start. Breakfast was included, and it was excellent, friendly service. Rooms are dark, and you have to walk miles to reach them, over a carpet not very friendly... More 

Helpful?
Thank Alfredoman1
Toledo, OH
Level Contributor
335 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 321 helpful votes
Reviewed 2 October 2014

because the drapes don't fit the windows in room 1114 (18" gap). Of course I didn't realize it until late, as this part of the window is hidden behind a pillar. The front desk claims you can't see into the windows, but I could cetainly see the mettalic backsides of the draperies from the outside. They screwed up our phone... More 

Helpful?
Thank tamaralea
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Tamaralea, Thank you for your constructive feedback on Trip Advisor and for having stayed at Sheraton Malpensa. We do not aim to provide unhappy experiences to our guests and when this happen we regret for not meeting their expectations. We take it, as a great opportunity of improvement since our guests comments are of great importance to better serve... More 

Gainesville, Florida, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 October 2014

While the rooms were well appointed, the rest of the experience was lackluster at best. The amenities were nice, but they nickle and dime you on everything. The use of the pool is "free",but you have to pay 5 euros for a swim cap that is requied to swim. 6 cocktail for a group (the cheapest they had) and a... More 

Helpful?
2 Thank Sean H
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Sean H, Thank you for staying with us and for your review on Trip Advisor. We are glad to learn you have felt comfortable with your room but let us express our regret reading about your disappointment for the rates applied while using the swimming pool and our bar. Our rates are based on the same level category hotels... More 

New York
Level Contributor
97 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 October 2014 via mobile

Not only the location, but the room and the access to the lounge were great during our overnight stay as we returned a car in Malpensa, and ride the train to Milan. The room was spacious with all the necessary facilities.

Helpful?
1 Thank openhorizon
NC
Level Contributor
101 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 1 October 2014

My wife and I stayed here the night before our flight to leave back to the states. It is a 45 minute train ride from Milan Central so be aware if trying to plan some time in Milan. The hotel was very clean and they actually switched rooms for us with no hesitation when I found out at 10pm that... More 

Helpful?
2 Thank officerb
Montreal
Level Contributor
96 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 30 September 2014

We stayed one night at this hotel because we had an early flight. This hotel is the only one tied directly to the airport so it is great as far as location. The rooms are nice but a bit tired. There are huge hallways going towards the rooms with absolutelly no furniture. The ereas where wifi is available for free... More 

Helpful?
Thank cookie1010
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Cookie1010, Thank you for your stay at Sheraton Malpensa and for sharing your feedback on Trip Advisor. We regret to learn you have not been totally satisfied and your comments have been taken in great consideration. We understand your disappointment for the long time waiting in line for check-in/out; sometime di spite our efforts, in daily peak periods subjected... More 

Miami Beach, Florida
Level Contributor
154 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 30 September 2014 via mobile

We checked in on the last day of our lengthy Italian vacation so as to allow easy and relaxed drop off of the rental car and to be handy to our early morning flight back to Miami. In the lobby was a slimy substance on the floor upon which I slipped. I did not fall to the ground, yet twisted... More 

Helpful?
Thank Annie P
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Annie P, Thank you for sharing your experience through Trip Advisor and for choosing our hotel for your last night in Italy before your flight back home. We regret for the unhappy episode occurred upon your arrival at the hotel which as affected your impression and memories on us. We are sorry for the wrong perception of not caring... More 

Tel Aviv, Israel
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 September 2014

This hotel has everything one needs: Clean and specious rooms, Proximity to the airport and train station, Nice gym, Really good breakfast, Affordable lunch, and nice staff. The only problem is that some rooms are VERY far from the elevator, so sometimes you finish your training just by walking from your room to the elevator and back....But as long as... More 

Helpful?
2 Thank TravelingOnEarth
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear TravelingOnEarth, Thank you very much for your nice feedback about your experience while staying with us. We are glad we have met your expectations and that you have felt comfortable. Unfortunately sometime we cannot avoid long distances between the main block of the hotel, given the modern design of the hotel, which is distributed in length for airport security... More 

Basel
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 29 September 2014

What appears to be a typically Italian public-service management style renders this perhaps the worst-managed airport hotel in the world. A litany of complaints, including: 1) They asked me to email my credit card details to them to confirm my reservation. However, their server rejected my email as it "detected credit card details". In other words, Starwood HQ has banned... More 

Helpful?
Thank cjohann
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear cjohan, Thank you for sharing with us and other travelers your experience. We sincerely regret to read about your comments in relation to your unfortunate experience and apologize for all the unintentional inconveniences caused, this is not the standard of service at Sheraton Milan Malpensa. I am aware of the e-mail correspondence between you and our Front Office Manager;... More 

Clinton, Tennessee
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 28 September 2014

If you need a modern, convenient and clean place to stay overnight this hotel fits the bill. They do take advantage of this convenience by charging a lot for the room and the food and drinks inside ($15 for a ham sandwich was the cheapest food we could find in there!). The room is small but very modern and comfortable.... More 

Helpful?
2 Thank WhereToNextThen
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear WhereToNextThen, Thank you for your constructive feedback you have sent through Trip Advisor and for your staying with us. Your comments have been taken in great consideration as per our past e-mails sent to your attention. We agree with you that a much more attentive approach could have make the difference and would like to apologize for letting you... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 

Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Region: Italy > Lombardy > Province of Varese > Ferno
Price Range: $122 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and other travellers.
19 questions
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Binyamina
London, United Kingdom

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Questions? Get answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask at the check in where is located your room. Given the structure of the hotel you might have to walk quite a bit.”
 of 5 bubbles GermanoF, 1 Dec 2016 | Read review
“All of the rooms are great, but ask for one closer to the lobby. The hotel is very long and walks to your room can be very long”
 of 5 bubbles jimm353, 19 Nov 2016 | Read review
“Get a room looking out towards the nature reserve.”
 of 5 bubbles SandyP503, 16 Nov 2016 | Read review
“Enter from within terminal 1. Follow the green signs.”
 of 5 bubbles kevindpetty, 10 Nov 2016 | Read review
“Book a Blacklane ride for your transfers!”
 of 5 bubbles Martito2, 9 Nov 2016 | Read review
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