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2018-01-29 2018-01-30
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    InterContinental San Juan

    5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico
    +1 877-859-5095
    Hotel website
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    2018-01-29 2018-01-30
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    Traveller (1301)
    Room & Suite (428)
    Pool & Beach (325)
    • Excellent54%
    • Very good29%
    • Average10%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “nestor colon” (42 reviews)
    “san juan” (329 reviews)
    “pool area” (195 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Poolside Bar
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Private Balcony
    4.0 Star Hotel
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    Offers from InterContinental San Juan
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    Jan 29Jan 30
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,756)
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    1 - 5 of 2,618 reviews

    Reviewed 2 days ago

    We stayed here six nights last week. It is a beautiful hotel with excellent service. Our kid lost his flip flops at the pool area and the nice pool servant (Daliana) and security man (Alex) did their best and found them. Many thanks!More

    1  Thank Leif K
    Response from InterContinental_SJU, Front Office Manager at InterContinental San JuanResponded yesterday

    Thank you for you review about your recent stay with us. We are glad to know that you enjoyed your time at our property and that our staff were able to promptly assist you trying to find your flip flops. We love hearing from happy...More

    Hotel's Favourite
    Reviewed 4 weeks ago via mobile

    I am here prior to our cruise, and I must say I’m pleasantly surprised. I didn’t know what to expect after hearing how badly this area was hit by the hurricane. Our first hotel canceled and I booked the Intercontinental only a couple of weeks...More

    5  Thank kitkat0804
    Response from InterContinental_SJU, Public Relations Manager at InterContinental San JuanResponded 3 weeks ago

    Thank you for taking the time to review our hotel! It is great to hear that you had a first class stay with us. We hope you will come back and visit us soon!

    Reviewed 5 days ago via mobile

    Having stayed here before hurricane Maria I have a pretty good reference point as to how the hotel currently operates. Don't get me wrong the staff are working hard and very helpful but it's going to take a bit more time before they climb back...More

    2  Thank MDKCS5
    Response from InterContinental_SJU, Public Relations Manager at InterContinental San JuanResponded 2 days ago

    Thank you for choosing the InterContinental San Juan for your recent stay in Puerto Rico. We regret to hear that you experienced some challenges at our property and we would like to apologize for any inconvenience caused. Please rest assured that this is not something...More

    Reviewed 5 days ago

    My trip was for business working as a contractor for FEMA, inspecting damaged houses from hurricane Maria. I applaud this hotel. I arrived shortly after the hurricane. This place opened up to dozens of workers from the Army Corp of engineers, FEMA, all kinds of...More

    Thank borkgloria
    Response from InterContinental_SJU, Public Relations Manager at InterContinental San JuanResponded 2 days ago

    Thank you for coming to our beautiful Island to support the recovery efforts after hurricane María, and for taking the time to write such a moving review. We are thrilled to hear that you felt home with us and that our staff made you feel...More

    Reviewed 5 days ago via mobile

    We stayed there over New Years for their party. My friends and I were in the lobby partying until 3am. Great ambiance and music, the breakfast next day helped with the hangover. The manager Carlos took care of us, he talked very fast but gave...More

    Thank ijulietc
    Response from InterContinental_SJU, Public Relations Manager at InterContinental San JuanResponded 2 days ago

    Thank you for celebrating New Year's Eve with us! We are glad to see that you had a great time and that your stay was to your entire satisfaction. We love hearing from happy guests like you and we look forward to your return.

    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    • Top amenities
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Spa
    • Pool
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Spa
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    • Price range
    • US$222 - US$525 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in Isla Verde
    • #2 Spa Hotel in Isla Verde
    • #2 Family Hotel in Isla Verde
    • #4 On the Beach Hotel in Isla Verde
    • #4 Romantic Hotel in Isla Verde
    • #4 Luxury Hotel in Isla Verde
    • #5 Business Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 398
    • Reservation Options
    • TripAdvisor is proud to partner with IHG, Hotels.com, Expedia, Priceline, Travelocity, Orbitz, Hotwire and HotelQuickly so you can book your InterContinental San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Intercontinental San Juan Hotel Isla Verde ,
    • Intercontinental San Juan Resort And Casino ,
    • InterContinental San Juan Puerto Rico/Isla Verde
    Add Photo Photos
    Traveller (1301)
    Room & Suite (428)
    Pool & Beach (325)
    Dining (101)
    Hotel & Grounds (844)
    Bathroom (20)
    Business Centre & Event Rooms (10)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    15 January 2018|
    AnswerShow all 9 answers
    Response from Contractor999 | Reviewed this property |
    Only in the club rooms. It is a continental breakfast that is very good. The hotel does not yet have room service restored due to the hurricane. The buffet downstairs is very expensive and only fair in quality. Hope this... More
    28 December 2017|
    Response from ArkansasMinister | Reviewed this property |
    Not sure...this is a resort in a minimum way. Don’t be expecting shows, several restaurants and special activities. It’s all very limited.
    27 December 2017|
    AnswerShow all 6 answers
    Response from Contractor999 | Reviewed this property |
    Yes, normally on weekends. With the hurricane, they had stopped but I believe that they have restarted the passes.
    Room Tips
    "The ocean view room is preferable"
    Read review
    "The room we got has a spectacular view to the ocean and the pool and Jacuzzi."
    Read review
    "definitely worth paying extra to face the ocean"
    Read review
    "Take Beach View"
    Read review
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