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InterContinental San Juan

2,795 reviews
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Traveller (1329)
Room & Suite (480)
Pool & Beach (363)
Overview
  • Excellent54%
  • Very good29%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“nestor colon”(43 reviews)
“san juan”(334 reviews)
“pool area”(197 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from InterContinental San Juan
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,795)Write a Review
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All reviewsnestor colonsan juanpool arearuth chrisswim up barocean viewclub roomfood and drinksan umbrellagreat poolclose to the airportbeach accessbeautiful propertythe entire staffmi casitalocal restaurantsfamily vacation
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1 - 5 of 2,649 reviews
Reviewed yesterday

We go to the Intercontinental every year in February and we are never disappointed by the outstanding service from all of the staff.I particularly want to call out the attentiveness to please and provide service by Carlos Vargas. I also want to thank Nelson, Lead...More

Thank Bill O
Hotel's Favourite
Reviewed 28 December 2017 via mobile

My boyfriend and I were on our second day of vacation when he had an allergy attack. This woke us up from the dead of sleep around midnight. When we called the desk they sent security guard Jorge Velazquez up to help us. Not only...More

6  Thank leslielucas67
Response from InterContinental_SJU, Public Relations Manager at InterContinental San JuanResponded 29 December 2017

Thank you for taking the time to review our property and for recognizing Jorge. We are humbled to have received such thoughtful comments, as there is no greater satisfaction, as customer service professionals, than receiving kind words from a valued guest. We all look forward...More

Reviewed 2 days ago

The reviews on this site are very complimentary about the hotel and staff but I was a little skeptical as it was almost too good to be true but the staff and the hotel are even better than others have commented on this site. I...More

Thank smdaddio
Reviewed 2 days ago

I needed assistance with my reservation. Brenda assisted me and and took the time to follow up the next morning to confirm everything looked good with my reservation after I had made the change she suggested. Thank you for the wonderful customer service Brenda!

Thank Denise K
Reviewed 6 days ago via mobile

As usual, our visit was FANTASTIC! We love the staff. It always feels like family. Andy Rodriguez provides excellent service! He goes above and beyond his job in Bell Service. Thanks to Andy and Irene, we got the best room possible, even though the hotel...More

Thank DetricksWifey
Response from InterContinental_SJU, Public Relations Manager at InterContinental San JuanResponded 3 days ago

Thank you for being a loyal guest and for taking the time to review your recent experience with us. We are glad to know that your stay was fantastic and look forward to welcoming you back during your next visit to the Island.

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet ( WiFi )
Spa
Pool
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Spa
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$215 - US$549 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$215 - US$549 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1329)
Room & Suite (480)
Pool & Beach (363)
Dining (101)
Amenities (56)
Business Centre & Event Rooms (10)
Family and Play Areas (1)
Questions & Answers
Ask a question
J B
11 February 2018|
AnswerShow all 5 answers
Response from Litig8or2014 | Reviewed this property |
no
0
Votes
Jessica S
2 February 2018|
AnswerShow all 10 answers
Response from Litig8or2014 | Reviewed this property |
It is not all inclusive
0
Votes
pol02127
28 January 2018|
AnswerShow all 2 answers
Response from 639mendels | Reviewed this property |
no idea i think so
0
Votes
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Room Tips
"Ask for the ocean view"
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"Ocean view rooms have small balconies with no furniture. If you like to sit on the balcony and relax choose a..."
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"Higher Floors with Ocean Views are the best!!!"
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"best views ...ocean side AWAY FROM ELEVATORS...nice and quiet"
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