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Royal Sonesta San Juan Puerto Rico Resort

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5961 Isla Verde Avenue, Isla Verde, Carolina 00979 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$259
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Traveller (1778)
360
Panoramas (71)
Pool & Beach (443)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 21-01-05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Sonesta San Juan Puerto Rico Resort
Updated 21-01-05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 14 hotels in Isla Verde
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
The recently renovated oceanfront Royal Sonesta San Juan is located on Isla Verde beach and is a great setting for both business and pleasure. With the best sparkling beach of the area, warm tropical weather, seven restaurants and bars, a full-service spa and fitness center, natural beauty, fun, and adventure, plus sizzling nightlife and great shopping nearby, your stay will surely be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Do more than just visit an exotic place - immerse yourself in it. Stay at Royal Sonesta San Juan and allow us to pamper you with our warm hospitality.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Patio
Children's playground
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Bay View
Languages Spoken
English, Spanish
3291Reviews220Q+A100Room tips
Traveller rating
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Popular mentions
Bernadette A wrote a review May 8
1 contribution
This Hotel is Beautiful....HOWEVER It’s expensive af and the staff sucks . your money is not appreciated while spent there u have to pay for every little thing it’s not all inclusive and they’re rude & unhelpful . due to covid they do not clean your room so u have to hunt them down for towels wash cloths etc . the bar & kitchen staff are extremely slow & take FOREVER to do Everything . There’s a ruth chris downstairs connected to the hotel & U aren’t even allowed to get takeout . & last but not least SUPER STRICT CURFEW we were forced to be in our rooms by 10 ppl couldn’t even stay in the lobby at the bar or by the pool .
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Date of stay: May 2021Trip type: Travelled with family
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Noelia E wrote a review Jan. 2021
20 contributions13 helpful votes
Hotel's Favourite
My family of four stayed at this Gem in a paradise in Martin Luther King Jr weekend. The staff was very friendly, the room was great and the outdoor areas were stunning. My son left his phone behind in the pool and Security staff and Mr Velez Security Manager were very kind and helpful. They found the phone and contacted my husband. He even returned the phone himself. They made me and my family feel safe during the stay. I highly recommend this hotel due to the excelent service to any family. I definitely will return.
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Date of stay: January 2021Trip type: Travelled with family
2 Helpful votes
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Response from , Owner at Royal Sonesta San Juan Puerto Rico Resort
Responded Jan. 25, 2021
Thank you for your feedback. We truly appreciate it and we are glad that you enjoyed your stay with us. Hope to see you soon in a near future. Jennifer Williams FOM
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Lisa G wrote a review May 7
Marshfield, Massachusetts19 contributions5 helpful votes
For the money I paid, not worth the price. Overinflated prices on menu. When I asked for service to room- change towels add more coffee, it was as if I was asking for something out of the ordinary. Room could have been better cleaned Pool is nice. Clientele is something to be desired. I wouldn’t return here or to PR again. Once was enough. A lot of pot smoking on beach in hotel area. Not what you want your kids to see or smell.
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Date of stay: May 2021Trip type: Travelled with family
1 Helpful vote
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Ivory W wrote a review May 3
Cabo Rojo, Dominican Republic1 contribution2 helpful votes
I understand that due to Covid-19 a lot of amenities may not be offered; however, I could have gotten better service staying at Motel 6. I paid a decent amount of money for no service. I will not stay here again. I really feel like I was taken advantage of. I've read the other reviews and it appears that many people have the same issues that I'm having. I leave on Monday and I must say that this place has left a very bad taste in my mouth. No towel service, the coffee machine in my room does not work, the room refrigerator leaks on the floor daily, water from the sink takes a long time to drain, the game machines are old and some are missing parts and they overcharge on food items. I purchased a sandwich that was stale, a dessert that was stale and a drink that was flat. I know that management doesn't care as I expressed concern over paying $69.00 for two pieces of bacon, an egg and one cup of orange juice. This is not a good place to stay.
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Date of stay: April 2021Trip type: Travelled as a couple
2 Helpful votes
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Ryan B wrote a review Apr. 2021
1 contribution1 helpful vote
Do not stay here. The food is awful. The staff is rude. I understand excessive noise but you can’t have “loud conversations” in your room without security coming to your room. What is the point of being on vacation if you can’t have fun. The whole island is on a 10pm curfew but you can’t come out of your room pass 10pm. The staff by the pool and the security are overly aggressive on numerous occasions made comments with complete disregard for monies spent to come here. Room service is another problem. Due to covid rooms are not being cleaned during your stay, I completely understand and that but it took nearly 2 hours to get a fresh set of towels. When asked to speak to a manager the staff states no one is on hand and act as if they can no longer speak English..I have traveled all around the world and this is by far the worst!
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Date of stay: April 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Front Desk Team, Owner at Royal Sonesta San Juan Puerto Rico Resort
Responded 1 week ago
Dear G8276VGryanb, Thank you for taking the time sharing your feedback with us. As per executive order from Governor we do have different restrictions such as curfew from 10:00 pm until 5:00 am and in the case of Hotels the order it is very clear that guest must remain in their rooms. But most importantly, please accept our sincere apologies for the service issues that you experience regarding housekeeping delivers, please be assured that we do take all feedbacks and suggestions seriously, and we will look into them accordingly. Necessary measures will be taken to ensure better customer experience delivery in the future.
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Previous
PRICE RANGE
US$214 - US$483 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san juan hotel isla verde, intercontinental san juan resort and casino
FORMERLY KNOWN AS
InterContinental San Juan
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
398
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Frequently Asked Questions about Royal Sonesta San Juan Puerto Rico Resort
Which popular attractions are close to Royal Sonesta San Juan Puerto Rico Resort?
Nearby attractions include Oasis Casino at Embassy Suites San Juan (0.4 km), Club Brava (0.2 km), and Chabad Jewish Center of Puerto Rico (0.4 km).
What are some of the property amenities at Royal Sonesta San Juan Puerto Rico Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Royal Sonesta San Juan Puerto Rico Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Sonesta San Juan Puerto Rico Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Royal Sonesta San Juan Puerto Rico Resort?
Yes, parking is available to guests.
What are some restaurants close to Royal Sonesta San Juan Puerto Rico Resort?
Conveniently located restaurants include Entrevinos, Hijole - Cocina Mexicana (Isla Verde), and Alambique Beach Lounge.
Are there opportunities to exercise at Royal Sonesta San Juan Puerto Rico Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Royal Sonesta San Juan Puerto Rico Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Sonesta San Juan Puerto Rico Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Sonesta San Juan Puerto Rico Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Royal Sonesta San Juan Puerto Rico Resort?
Many travellers enjoy visiting Fortín de San Jerónimo del Boquerón (7.1 km), Antiguo Acueducto Rio Piedras (7.2 km), and Henry Klumb House (5.1 km).