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The Royal Sonesta San Juan

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Traveller (2346)
360
Panoramas (71)
Pool & Beach (541)
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Hotel direct offer!2024 Is for Relaxation
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#1 of 2 resorts in Isla Verde
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Overlooking palm-fringed Isla Verde Beach and the sparkling Atlantic, the recently renovated The Royal Sonesta San Juan is ideal for business and leisure travelers. At our The Royal Sonesta San Juan hotel, situated on a white-sand beach, we invite you to indulge in six restaurants and bars offering a variety of cuisines, a lagoon-style swimming pool with a swim-up bar, and over 24,000 square feet of flexible indoor and outdoor meeting and event space. Make yourself at home in your bright, elegant guest room, with views of the ocean or San Juan. And when you set out to explore, historic Old San Juan, the nearby El Yunque National Forest are sure to fill your days in paradise with enchantment.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Patio
Car hire
Paid private parking on-site
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Ironing service
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Ocean View
Languages Spoken
English, Spanish
Hotel links
Special Price:2024 Is for Relaxation
4.5
3,819 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Royal Sonesta San Juan receives accolades for its range of amenities, including a well-liked pool and beach access, although the service could benefit from more consistency. Guests often commend the hotel for its clean and modern rooms, though some issues with maintenance have been highlighted. Its location earns praise for convenience to local attractions and the airport. While the staff's friendliness and helpfulness are frequently cited, service speed and organization have room for improvement. Despite enjoying the atmosphere, some guests question the hotel's value, pointing to high costs and overpriced services.
Location
Convenient
Atmosphere
Tranquil
Rooms
Modern
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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3819Reviews245Q+A100Room tips
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Fabbr1 wrote a review Yesterday
Boston14 contributions
This was our 7th or 8th trip to this resort over the last 15 years or so and it never disappoints. Our room was ready when we arrived and check in was a breeze. We saw Nestor at the desk at check in , happy to see some of the awesome staff from the previous ownership was still there. We love the 1st floor club rooms as we can walk right to our pool chairs and the other areas with ease. The room attendant was probably the most pleasant I have ever encountered, wish I had her name to give her a shout out. Service all over the resort was excellent. The pool here is one of the nicest we have been to and we travel often. We will be back again for sure.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Salvador Colon, Guest Services / Front Office at The Royal Sonesta San Juan
Responded today
Greetings! I'm happy to hear you had a great stay with us! Thank you for your excellent review and shoutout. it is our pleasure to help you with what we can. We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle D wrote a review Aug 2023
New Jersey2 contributions
+1
Hotel's Favourite
Everything about this resort was perfect from the room to the ocean/pool view and private balcony to the bed and fluffy pillows . The workers were accommodating and very polite and friendly! I gave 4 stars only because I was promised a free upgrade from the site I booked from but Royal Sonesta said they didn’t see that on their end and I wasn’t able to find email at time ! I was there to celebrate my daughter’s Sweet 16 bday so time didn’t allow till last day and by then it didn’t matter ! I can’t see how they could possibly upgrade what was already perfect and pure paradise already but still ! I paid a fortune expecting that extra but it’s not in them but the booking site ! They did however surprise her with a complimentary beautiful piece of chocolate cake with strawberries and blueberries and also delicious chocolate chip cookies in lieu of the upgrade so that was something and for that I’m grateful ! So for any future travelers all I can say is look no further than this resort because it is all that and more ! We absolutely Loved it here ! We are definitely coming back! ❤️
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded Aug 20, 2023
Thank you for your amazing review Michelle. We are glad you spend your daughter's birthday with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tourist09963548020 wrote a review Feb 20
We had a great stay during our visit to The Royal Sonesta San Juan. The hotel is very neat and clean. The staff is very helpful. My special thanks and Kudos to William Mercado (Bell Team) who was always very helpful and greeted us with a great smile and made us feel at home every time he was at the entrance.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Arnold Rivera, Guest Services / Front Office at The Royal Sonesta San Juan
Responded 4 days ago
Greetings! Thank you for your excellent review and shoutout to our bellman William. We hope to have you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mary/Harry wrote a review Feb 17
Hamlin, New York2 contributions
Swim up pool - Pedro Everyday Pedro was there and greeted us with fine hospitality and a smile! Dirty Monkey were are favorite ! Every hotel needs a Pedro it is great when staff make that connection with the guest and knows you by name. He provided excellent service! Five stars!!!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Arnold Rivera, Guest Services / Front Office at The Royal Sonesta San Juan
Responded 1 week ago
Greetings, Thank you for your excellent review. We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steven G wrote a review Feb 16
Newton, MA75 contributions
My wife and I stayed at the Royal Sonesta in a Club King Balcony room for five nights in early February 2024. Despite two days of rain, we had a wonderful time. We started our days at the Aleli restaurant, taking advantage of their covered outdoor seating even when it rained. The choices of breakfast foods at the buffet were terrific, and although we usually stayed for more than an hour each day and sampled different foods on different days, there were still many choices we didn't get to try. We then typically took a leisurely hour-long walk along the beach (I think it's about 1.25 miles from the hotel to the end of the beach, 2.5 miles round trip), timing our trip on rainy days to avoid any downpours. We lounged by the pool or on the beach, interrupting ourselves for a light bite or drink at the Ocean Breeze restaurant, and occasionally exploring the surrounding areas on foot. Our room price included one hors d'ouvre and two drinks at the Karaya Bar, which was sufficient for dinner with the addition of a dessert we purchased from the shop near the lobby area. Our room was quiet and adequately roomy for the two of us. My only complaint was that our shower was not hot enough for our taste. We have returned to the Royal Sonesta several times because of its beach, its pool, the warm weather (we hail from the Boston area), and its proximity to the airport ($17 by cab). We had even stayed there when the property was managed by the Intercontinental Hotel Group. We believe that the quality has improved since it became a Sonesta property. We want to give a shout-out to Arnold for his help in making our reservation and arranging for our somewhat early check-in. Salvadore also deserves a shout-out for his help in earlier years.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Arnold Rivera, Guest Services / Front Office at The Royal Sonesta San Juan
Responded 1 week ago
Greetings! I'm happy to hear you had a great stay with us! Thank you for your excellent review and shoutout. it is our pleasure to help you with what we can. We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robin S wrote a review Feb 15
2 contributions
The beach and the pool are gorgeous. It was unfortunately rainy for several days when we were there, but Old San Juan was very close and there were a number of restaurants within walking distance. We all especially loved Platos with its excellent Puerto Rican food and 24/7 happy hour drink prices. There is a wonderful Mexican restaurant very close as well Lupis - really good! The CVS right nearby sells liquor, wine and beer, which we bought there. The hotel's drink prices were very expensive. That's the only reason I gave four stars instead of five. The staff was great and very helpful.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Arnold Rivera, Guest Services / Front Office at The Royal Sonesta San Juan
Responded 1 week ago
Greetings! Thank you for your excellent review. I wish it didn't rain during your stay and hope maybe in your next visit you get a better weather.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vanessa C wrote a review Feb 9
Dallas, Georgia7 contributions
At $1770 plus parking for 3 nights (Sun-Wed in January), I do not think it was worth it. The bathroom hardware was rusted and or peeling and the shampoo/conditioner dispensers were a bit moldy. There was no microwave in the room and we had to ask for a working fridge because the one there was not working. Still, the room was pretty decent otherwise, it was serviced daily, two bottles of water were refreshed daily, and the pool towels were always available. The staff was very nice. I did not use the pool but beach access was ok, the chairs were often left negligently, not straightened between guest usage and there was no night access to the sand. The restaurant was fantastic. It may be better for business and group events.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Arnold Rivera, Guest Services / Front Office at The Royal Sonesta San Juan
Responded 2 weeks ago
Greetings, Thank you for taking your time to share your feedback with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gina T wrote a review Feb 9
1 contribution
The entire staff was outstanding! And the grounds are lovely and well cared for. Indira Burroughs, who took care of our room, was appropriately named as she was endearing and a joy to talk to. Eva and Jaime, who both waited on us at breakfast, were attentive and pleasant. And fun to interact with. Each staff member we spoke to and engaged with made our stay memorable (in a good way)!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Outstanding staff!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Arnold Rivera, Guest Services / Front Office at The Royal Sonesta San Juan
Responded 2 weeks ago
Greetings, Thank you for your excellent review. We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nancy M wrote a review Feb 9
Trenton, New Jersey1 contribution
I love this place! It is beautiful inside and OUT! The resort is oceanfront, but before you get to the ocean, there is a magnificent, tropical pool area with lots of lounge chairs and umbrellas, a jacuzzi, swim-up bar, lush foliage, etc. A play area for the kids. The lobby area has a bar ands snack shop. Outdoor bar and deck where there is often a musician creating a beautiful atmosphere. Although this was not part of my visit, I’ve seen several business groups having group breakfasts and lunches, and they seem to be very content (who wouldn’t be; coming to Puerto Rico for a business meeting?!) My room has a king bed, a sitting area, and a balcony overlooking the pool. There is a dining room where I’ve eaten the buffet breakfast, always very good! There is also a beach bar for food and drink, on the ocean. There is a private beach with lounge chairs and umbrellas. The most wonderful part of this place is the amazing staff! They are very competent and gracious. They make me feel very appreciated and pampered. Location is great! Very close to the airport and within walking distance of many shops and restaurants.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Arnold Rivera, Guest Services / Front Office at The Royal Sonesta San Juan
Responded 2 weeks ago
Greetings, Thank you for such an amazing review! We're glad you had a great stay and hope to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sean W wrote a review Feb 5
Bellmore, New York2 contributions
Our morning waitress Iida was amazing. We absolutely loved her, sweet and beautiful energy. She is such a great person and pleasure to see for breakfast everyday for our stay. All the staff was so pleasant and the hotel was very nice and clean. We will definitely be coming back next year!!!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Salvador Colon, Guest Services / Front Office at The Royal Sonesta San Juan
Responded 2 weeks ago
Thank you for your feedback! We look forward to seeing you next year!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Isla Verde area.
PRICE RANGE
C$451 - C$928 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san juan hotel isla verde, intercontinental san juan resort and casino
FORMERLY KNOWN AS
InterContinental San Juan
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
398
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Royal Sonesta San Juan - UPDATED 2024 Prices, Reviews & Photos (Isla Verde, Puerto Rico) - Resort - Tripadvisor

Frequently Asked Questions about The Royal Sonesta San Juan
Which popular attractions are close to The Royal Sonesta San Juan?
Nearby attractions include Oasis Casino at Embassy Suites San Juan (0.4 km), Club Brava (0.2 km), and Balneario Isla Verde (Playa el Alambique) (0.3 km).
What are some of the property amenities at The Royal Sonesta San Juan?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Royal Sonesta San Juan?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Royal Sonesta San Juan?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Sonesta San Juan?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Royal Sonesta San Juan?
Conveniently located restaurants include Hijole - Cocina Mexicana (Isla Verde), Entrevinos, and Alambique Beach Lounge.
Are there opportunities to exercise at The Royal Sonesta San Juan?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does The Royal Sonesta San Juan offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Royal Sonesta San Juan?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Royal Sonesta San Juan?
Many travellers enjoy visiting La Placita de Santurce (5.4 km), Fortín de San Jerónimo del Boquerón (7.1 km), and Antiguo Acueducto Rio Piedras (7.2 km).
Does The Royal Sonesta San Juan have any great views?
Yes, guests often enjoy the harbour view available here.