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5961 Isla Verde Avenue, Isla Verde, Carolina 00979 Puerto Rico
44 people are viewing this hotel
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Traveller (2126)
360
Panoramas (71)
Pool & Beach (539)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#1 of 15 hotels in Isla Verde
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Overlooking palm-fringed Isla Verde Beach and the sparkling Atlantic, the recently renovated Royal Sonesta San Juan is ideal for business and leisure travelers. At our San Juan hotel, situated on a white-sand beach, we invite you to indulge in seven restaurants and bars offering a variety of cuisines, a lagoon-style swimming pool with a swim-up bar, and over 24,000 square feet of flexible indoor and outdoor meeting and event space. Make yourself at home in your bright, elegant guest room, with views of the ocean or San Juan. And when you set out to explore, historic Old San Juan, the nearby El Yunque National Forest are sure to fill your days in paradise with enchantment.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Patio
Children's playground
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Bay View
Languages Spoken
English, Spanish
3639Reviews238Q+A100Room tips
Traveller rating
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Global37853867604 wrote a review Today
The Royal Sonesta was absolutely beautiful from the hotel itself to the pool/beach area. The rooms and lobby were clean and inviting. The service/staff was very kind and helpful. William was our waiter a few times for breakfast and lunch. He provided great service and was so kind and knowledgeable about the island. He gave us many suggestions about the different places to visit/eat. Nester, the hotel concierge, was such a pleasure to meet and he was incredibly kind and accommodating. He was super helpful when it came to booking the hotel as well as making our stay comfortable and enjoyable. This trip was for my birthday and I had the best time thanks to all who were involved in the process. I look forward to going back again!
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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khun172 wrote a review Aug. 2021
Brockton, Massachusetts14 contributions22 helpful votes
Hotel's Favourite
We had a great stay at this hotel, the entire place, from lobby and room to the pool and beach were beautiful, clean and well maintained. The staff at this hotel, from check in/out, Luis at the front doors, he was friendly, attentive and had the best recommendations, he is definitely an asset to this hotel, we ate breakfast at the hotel, food was awesome!! but the wait staff, Wanda and Ida, and others are what made it excellent, they were friendly, attentive, courteous and do their job well, also had several drinks and meals at Ocean Breeze, service from Alejandra was exceptional, she always had a smile, good conversation and recommendations and does her job extremely well, Edgardo was another stand out at Ocean's, and cannot forget Jose, on the beach, setting up chairs and umbrellas, he was great!! this kind of service makes the experience at the hotel worth it, makes this a great place to stay and a good recommendation. Thank you for their services.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
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Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded Sep. 3, 2021
Thank you for your feedback khun172. We are very happy that you enjoyed your stay with us. Hope to have you back in a near future. Regards, Royal Sonesta San Juan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shari S wrote a review Feb. 1
Needham, Massachusetts37 contributions11 helpful votes
The Royal Sonesta was perfect in almost every way for the type of relaxing trip I was looking for. The staff could not have been friendlier and more responsive to requests and small items to make my stay more comfortable. The location is great - easy walk to some restaurants, 6 miles from Old San Juan or a cab ride to some easy night spots. The pool area is lovely and large enough to be able to spend the day and you can also go to the beach. I prefer the beach however be forewarned - on Friday, Saturday and Sunday, the NOISE from the hotel Fairmont next door is obnoxious. They have their music playing so loud that you can hear and feel the base thumping on the sand. You cant escape the noise. So if you are hoping for a peaceful time on the beach reading or sleeping - bring noise cancelling headphones that are comfortable to wear in the heat!!! Management is aware and there is very little that they can do to address this absolutely intrusion for everyone on the beach. The restaurant on the beach at the Royal Sonesta is serviceable. The food is not great and the prices are resort prices. But the staff is friendly and helpful. There is a grocery store one block away and it is easy to pick up a few things for breakfast and lunch and then go out for dinner. The rooms were clean and comfortable. our room had a frig so we could store food and drinks. The coffee maker was not working and they come right away and traded it out for one that worked. I would stay here again but not on the weekend if I was hoping for peace and quiet on the beach.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Go to the grocery store for items so you dont have to pay resort prices for easy in your room...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 2 days ago
Greetings, Thank you very much for your wonderful feedback! We're glad you were able to enjoy your stay with us regardless of the noise coming from the hotel next door. We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adalberto C wrote a review Jan. 2023
1 helpful vote
The Sonesta was a great stay. The staff was attentive and friendly. The food and drinks were excellent. Good location near airport of San Juan. Nice middle point to explore Old San Juan and El Yunque Rainforest.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 5 days ago
Greetings Adalberto, Thank you for your feedback! We're happy you had a great stay with us and hope to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Flyer29615766129 wrote a review Jan. 2023
San Juan, Puerto Rico1 helpful vote
Traveled mid January. This hotel is just beautiful, from when you walk in, the room, to pool to beach areas. The staff is very friendly and helpful. Nester the concierge was extremely helpful and so kind. Walking distance to restaurants and stores. If I had to give any constructive feedback it would be add some evening entertainment on premises and the pool /hotub stay open a bit later... Just because it so beautiful and you want to enjoy grounds a bit longer.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 6 days ago
Greetings! Than you very much for your excellent feedback. We're happy you had a wonderful stay with us. If you have any other comments you'd like to share with us, please do not hesitate to contact us. in the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jacqueline P wrote a review Jan. 2023
7 contributions
+1
We had an excellent time at the Royal Sonesta! The property had great pools and direct beach access. The beach in front of the hotel was amazing and there is a beach bar you can walk right up to for food and drinks. Hilton took care of our room and even made cute animals out of the towels! It made us laugh every time we went back to our room at the end of the day. Thank you Hilton! Excellent staff and resort! The hotel is only about a 10-15 minute Uber to Old San Juan, which we recommend at night for dinners and walking around. We enjoyed the breakfast buffet at the hotel restaurant.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stephanie Nora, Guest Services / Front Office at The Royal Sonesta San Juan
Responded 2 weeks ago
Dear Guest, Thank you so much for your comments and for rating your reservation with us. We are very glad that Hilton made your stay special
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Celine wrote a review Jan. 2023
17 contributions
We just stayed here (husband, 2 children and I) for 4 days in mid January. We booked one of the club rooms which I highly recommend if you have kids. We were given breakfast vouches for every morning and cocktail vouchers for every evening - which included 2 drinks (it specifies wine/beer but we were told we could also get cocktails) and an appetizer PER PERSON. We ended up using the cocktail voucher to have dinner twice since a lot of food was included as an "appetizer" (i.e. burger for my son, chicken fingers for my daughter). Our club room was on the first floor - a bit dark but it had sliding doors that essentially led right out to the pool. It was SO great with the kids to be able to go to the beach, the pool and back to our room so easily multiple times throughout the course of the day. We had planned for a couple of excursions but ended up just hanging at the hotel and beach all 4 days. Beach is perfect for kids - some small waves but mostly gentle, warm. Staff at the hotel were all super kind and accommodating. We all loved our stay and we will definitely be back.
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 2 weeks ago
Greeting Celine, Thank you for your great review. We're happy you had a great stay with us and you and your family enjoyed your time in the resort and the beach. We hope to see you back soon! Maybe for your next vacation?
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matt R wrote a review Jan. 2023
New York City, New York61 contributions39 helpful votes
+1
The resort is beatiful, well manicured landscape, plenty of pool lounge chairs. A beatiful beach. Excellent service from all of the staff from the bell boy to the front desk, housekeeping & waiters. I want to give a few special shout outs to the staff members who went above & beyond. The lobby Coffee bar - Jesus. You went above & beyond for my wife & I. My pregnant wife was craving Chamomile tea. There wasn't any more but Jesus checked the entire resort property and brought it up to our room. We said not to worry and we did not expect the above & beyond service. The pool area server - Francisco- great service. He kept an eye on us and constantly checked in on us. He smiled, was generally friendly & inviting. Aleli Restaurant- Jaime our Waiter was excellent, made recommendations and went above & beyond to make sure everything was good. Made to order some Mayoketchup & even shared 2 different recipes. Zen Spa - Gabriela asked where my problem spots were and made me feel youthful & energized after. Front Desk. Wilson checked us in & out. He was friendly, personable and went above & beyond. He sent chocolate covered strawberries to our with a congratulations on your baby boy to be. The beach attendants - I do not remember all of the name's, but they all provided excellent service. We believe the Royal Sonesta is the gold standard for customer service, ambiance & luxury.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 2 weeks ago
Greetings Matt, Thank you very much for your excellent feedback. We're so happy you had a great stay with us and were able to experience the great service our employees provide. We hope to see you back soon and congrats on that baby boy!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kenny Strobes2001 wrote a review Jan. 2023
Saint Paul, Minnesota
Had a good-times dinner at the beach side restaurant. When our large group arrived, the staff got drinks out fast and the food was served quickly. Making the dinner arrangements was so easy and the attention to detail was the best. Menu had good variety. The servers and the manager we're friendly and attentive during the service.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 3 weeks ago
Thank you ethangD8443F we appreciate your comments and hope to see you in a near future. Royal Sonesta San Juan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NYCtravels wrote a review Jan. 2023
New York City, New York18 contributions26 helpful votes
This is my third visit to the Royal Sonesta San Juan in the last 12 months. I will have spent 20 days here among the 3 vacations. Overall I've had great vacations here. The staff, facilities, room, beachfront, pool, etc are all wonderful. I want to single out Karoline Montoya, Miguel Diaz, Ida (at the breakfast restaurant), Carmen (at the pool) , and Alexandria (at the lobby outdoor bar) for helping to make this trip outstanding. All of the staff at the hotel were friendly and helpful. The rooms are great and even the city view is nice at this hotel. I brought my amazon fire stick and plugged it into the TV and could watch my own Netflix, HBO, Prime and other programming though Youtube TV does not work. The breakfast buffet is has almost all that you'd want at breakfast. The woman who makes the omelettes (i forgot her name) makes them to perfection. I've been to other resorts where people struggle to make a good omelette. The pool area is well designed and there are plenty of lounge chairs. Even during the holiday week you can find chairs. Same for the beach. This is also a wonderful beach where the waves are generally gentle. I hear that in the Condado it's more rough or you may have a hotel with no beach. The beach lunch restaurant serves a good mix of food. I'm sure I will be back to stay here again sometime. While this hotel is not adjacent to most restaurants that we went to for dinner, we took Ubers. It is also right next to the El San Juan hotel which has a great lobby bar, live music venue, casino, and other restaurants. I much rather stay at the low key Sonesta and then visit the EL San Juan.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Desk Team, Owner at The Royal Sonesta San Juan
Responded 2 weeks ago
Thank you so much for your review regarding your experience. We are delighted you enjoyed our friendly staff, breakfast and location. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$338 - US$580 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san juan hotel isla verde, intercontinental san juan resort and casino
FORMERLY KNOWN AS
InterContinental San Juan
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
398
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The Royal Sonesta San Juan - UPDATED 2023 Prices, Reviews & Photos (Isla Verde, Puerto Rico) - Resort - Tripadvisor

Frequently Asked Questions about The Royal Sonesta San Juan
Which popular attractions are close to The Royal Sonesta San Juan?
Nearby attractions include Oasis Casino at Embassy Suites San Juan (0.4 km), Club Brava (0.2 km), and Balneario Isla Verde (Playa el Alambique) (0.3 km).
What are some of the property amenities at The Royal Sonesta San Juan?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Sonesta San Juan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Sonesta San Juan?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Sonesta San Juan?
Yes, valet parking is available to guests.
What are some restaurants close to The Royal Sonesta San Juan?
Conveniently located restaurants include Hijole - Cocina Mexicana (Isla Verde), Entrevinos, and Zest.
Are there opportunities to exercise at The Royal Sonesta San Juan?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does The Royal Sonesta San Juan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Royal Sonesta San Juan?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Royal Sonesta San Juan?
Many travellers enjoy visiting Fortín de San Jerónimo del Boquerón (7.1 km), Antiguo Acueducto Rio Piedras (7.2 km), and Henry Klumb House (5.1 km).
Does The Royal Sonesta San Juan have any great views?
Yes, guests often enjoy the harbour view available here.